I was very excited for this vacation. I specifically asked for a room that overlooked the lake and was expecting what I asked and paid for which was not cheap; $168 per nite. When my husband and I checked in I was asked to pay everything up front; which I did. Upon getting into our room, I looked out of the patio door and saw the side of a building. The only way you could see the water was if you stand outside on the balcony and turn to your right and even then there was a huge tree in our way! And it wasn't even a view of the lake; its the bay. I was almost in tears. I went back to the front desk and explained that I had booked a room with a view of the lake. The tall lady who I think is Petra; (she's the owners daughter) said to me, "No you didn't. You booked a room with a partial view." I didn't even book the room through her; I booked through Carly. She argued with me and I told her I wanted a room with a view of the water. She said they didn't have anymore. I said, "OK. I'll stay here tonight but I will look for another place to stay as I'm not happy and very disappointed." She said, "Well, you can leave right now then." We had just driven 7 hours and it was getting dark so I said, "No. We will stay here tonight but I will look for another place." I left crying. The next day I called the front desk and spoke to the same woman. I told her I would be checking out and how would I be refunded the 2 days that I wouldn't be staying there. She said I would only be refunded if she rented out the room. We were forced to stay at this hotel even though we were extremely disappointed. It was gross misrepresentation. I was told by Carly, the girl that took my reservation over the phone that I could swim in the lake; later to find out that nobody swims there as it's the bay and very muddy. I was told it was on Lake Placid; which the property is NOT. It's on the bay. Carly also made me feel that their property was much nicer than ones on Mirror Lake; which I later realized was not true at all. Both my husband and I own separate businesses for the past 20 years and would never treat customers the way I was treated. I don't know how this property received good reviews. I was shocked at how ignorant and rude the owners daughter was. I saw her around the property as well and she always looked like she was mad. I would never stay here again and would definitely NOT RECOMMEND this hotel to anyone.
- Official Description (provided by the hotel):
- Family owned and operated by the Weber's for 40 years, join us this winter to take in all the Whiteface Lake Placid Region has to offer. Enjoy our convenient location to restaurants & stores. All rooms are non-smoking, come equipped with fridge, coffeemaker, microwave, cable, iron & hairdryer. Efficiencies/Cottages some with kitchens, fireplaces, whirlpool tubs add to the ADK experience. Facilities include an indoor heated pool, whirlpool and sauna. Join us for coffee & muffins in the lobby from 8am. Free Wi-Fi. Flat Screen TVs.Ski&Stay, Group and Winter packages available. We look forward to speaking with you to plan your getaway! ... more less
- Also Known As:
- Wildwood On The Lake Hotel Lake Placid
- Wildwood On The Lake Placid