This place was wierd and a bit creeepy. There was very little staff and service was very slow. Turns out the owner/manager is only at the Inn from Friday to Sunday and during the rest of the week there is no one there with management authority. It took us over 40 minutes to check out - the poor staff member left "in charge" had trouble using the computer and was unable to authorize my credit card because she hadn't been trained to use the system. She was also left to serve breakfast in the dining room and was trying to assist another couple who had problems worse than ours. There is no staff onsite from midnight to 6 am at this place. The literature in the room mentions that if you have a problem during the night to call 911. How does that help you if you lose your room key?
There are no irons/ironing boards in the room - after much delay, someone found us an iron, but she could not find an ironing board. There is a $10 /day housekeeping charge, on top of the price of the room and our room wasn't that clean - there were no towel racks in the bathroom and the window unit airconditioner (located in the bathroom) barely kept the room cool.
The bar in the hotel opens at 5:30 pm - we went down at about 6:15 pm and waited around for about 10 min but no one came to serve us. We left and went down the road to the Mirror Lake Inn and had a couple of drinks in the bar there - really nice bar and excellent service. We had dinner at the Mirror Lake Inn the next night - again excellent food and service.
The Interlaken Inn need to get organized and get some management on site. I would not recommend this place and I will not go back.
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- Also Known As:
- The Interlaken Hotel Lake Placid