We bought a Travelzoo package for a two nights stay in a junior suite. It was a mini-honeymoon as we were married in April. The room was wonderful. We received two breakfast vouchers upon check in that was a pleasant, unexpected bonus in addition to $50 resort credit. The staff was very pleasant. We had a wonderful afternoon rowing around Mirror Lake. If I had written this review immediately after our stay it would have been 5 stars with no complaints.
Unfortunately, one month after our stay I noticed charges on two separate credit cards from High Peaks. The initial package fee was paid directly to Travelzoo and we had settled a minimal room charge when we checked out and been told everything was completely paid in full. These new unexplained charges appeared on two credit cards we do not recall ever using at High Peaks; regardless it certainly would not account for why there were random charges appearing almost a month after our stay there. When I called asking for clarification, and because I was worried my account information had been compromised, I was told to call back later to talk to someone else. That person's off-hand excuse was they had been revamping their credit card system. Why that would be the reason for charging a person's credit card I have no idea. I still need to waste my time and energy getting refunded for the extra charges. So check your ledgers closely if you stay here. So disappointed because it had otherwise been a great trip.
- Official Description (provided by the hotel):
- Overlooking the shores of Mirror Lake and conveniently located on Main Street, High Peaks Resort is a modern Adirondack retreat. Guests enjoy magnificent views & direct access to all the opportunities the High Peaks region has to offer, not to mention a rejuvenating full-service spa and unique dining options including the world-famous Dancing Bears Restaurant, Lake Placid's Celebration Destination and Outdoors at Dancing Bears, which boasts Lake Placid's most stunning outdoor patio. ... more less
- Reservation Options:
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- Also Known As:
- High Peaks Hotel Lake Placid
- High Peaks Lake Placid