My husband and I went to Lake Placid to get away for a nice weekend. We stayed at the High Peak Resort. We checked in with no problems. The front desk staff was very pleasant and informative. The room was very nice. A lot more than we expected. We ate at the restaurant they have called Dancing Bear for breakfast while we stayed there and we were very pleased.
After we got settled into our room we immediately wanted to check out the AVEDA spa. The people at the front desk directed us down, although it could have been labeled better.
When we walked into the AVEDA spa (which was called Hair Affair, not the best name) we both commented on the wonderful aroma and at first look how admirable it was. Behind the front desk of the spa there was an older woman at the computer consumed with what she was doing. We didn't want to bother her so we were about to sneak out. A young girl with pretty blue eyes walked around the corner and immediately greeted us with a smile and ask if we needed any help. She offered us a tour and then handed us a menu. Aside from the older woman preoccupied we were impressed with how the salon seemed. We left to experience the town.
After studying the 'Hair Affair ' menu, which was put together poorly, we decided the Half Day service was what we wanted to do. Unfortunately, the next day put a damper on our plans. I went to the spa without my husband to book the two half day appointments. The calm environment that I walked into the day before was long gone.
There weren't many people in there so I was shocked when I wasn't greeted. The same older woman was behind the desk. This time she was busy talking to someone, in my opinion she was very rude to the woman she was talking to. There was another tall short haired woman behind the desk on her cell phone. Still I wasn't being greeted or helped, just waiting patiently. I noticed the tall gentleman who checked in my husband and I talking to a young girl with glasses. They both looked at me and continued on with their conversation, with the taller woman joining them. I started walking around the retail area. After waiting for what felt like forever, it was almost twenty minutes total, without so much as a "hi" frustrated I left and met my husband.
I told him what had happened in the spa we thought was wonderful. Immediately he wanted to go back in there and explain how unprofessional they all seemed. We were enjoying shopping a little and asked local vendors about the local spas when they recommended the Mirror Lake Inn. We went to their spa, very disappointed with AVEDA, and they accommodated us the best they could. The experience was wonderful and we were very happy.
To sum it up; the staff at High Peak Resort were wonderful. We enjoyed the food at the restaurant and loved our room. As a frequent spa guest to many different spas, 'Hair Affair' the AVEDA Spa was very pleasing to the eye, but looks can be deceiving. Except for the young lady who took us on the tour the staff there are very unprofessional and I wouldn't recommend this Spa. The town was perfect and the shopping was great. All of the local vendors were very charming and we were very happy. My husband and I enjoyed all the scenery and the fresh air. We will absolutely be returning, although maybe staying at a different resort.
Before writing my review I read the other reviews on the spa and hotel. Hopefully the owner of the AVDEA spa reads these reviews. The hotel must have made changes from the bad reviews I read but I can't say the same for the spa
- Official Description (provided by the hotel):
- Overlooking the shores of Mirror Lake and conveniently located on Main Street, High Peaks Resort is a modern Adirondack retreat. Guests enjoy magnificent views & direct access to all the opportunities the High Peaks region has to offer, not to mention a rejuvenating full-service spa and unique dining options including the world-famous Dancing Bears Restaurant, Lake Placid's Celebration Destination and Outdoors at Dancing Bears, which boasts Lake Placid's most stunning outdoor patio. ... more less
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- Also Known As:
- High Peaks Hotel Lake Placid
- High Peaks Lake Placid