My girlfriend and I booked the best suite well in advance of our trip via e-mail. The manager confirmed the reservation by e-mail. After a day of driving through the desert we arrived at this hotel. We arrived at the hotel exhausted, hungry and in desperate need of a shower. When we checked in to reception we were told they had given our suite to the owner's family. No apology or recompense was offered, and we were shown to a standard room which supposedly had air-con. When we got in we found 2 dilapidated single beds with dirty sheets, dead insects, broken air-conditioning unit (It was well in excess of 100 degrees outside), hair riddled dirty bathroom and generally unpleasant smell. My girlfriend burst in to tears, I went down to complain and was just met with a shrug and a blank stare. We decided to take our chances and find somewhere else.. luckily they had space at the hotel kenzi on the top of the hill where we were really looked after given our ordeal. They gave us a nice suite at a reduced price. Stay away from Lamrani, the place and the staff were horrible!
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- Also Known As:
- Kasbah Lamrani Hotel
- Hotel Kasbah Lamrani Morocco/Tinerhir