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“Great Location with a great view”

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Fort William Henry Hotel and Conference Center
Ranked #11 of 88 Hotels in Lake George
Dighton, Massachusetts
Level Contributor
56 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Great Location with a great view”
Reviewed September 28, 2013

We recently stayed at FWH hotel, in the motel section. The room had a great view of the lake which we enjoyed the whole weekend. The rooms are clean but could use some maintenance (small things, like the tile in the bathroom!) The beds were comfortable with both soft and firmer pillows. The grounds are well maintained (as are all in Lake George Village) but due to the location you have a great view of the lake which can be enjoyed from the pool, restaurant, and the outside lounge. The wifi was good and we experienced no internet shutdowns. The staff was friendly, the rooms have a safe but could use a small refrigerator. Will I go back? Yes, I will.

Room Tip: The even numbered rooms have a lake view
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Brian B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SamLuciano, General Manager at Fort William Henry Hotel and Conference Center, responded to this review, October 1, 2013
Dear Brian B,
Thank you for commenting on our hotel and informing other travelers about our outstanding view and location. We appreciate your compliments and kind words.
Our goal is always to create a great experience for each of our guests. Comments like yours help us improve. The hotel is constantly going through renovations in one way or another, including public areas and restaurants.
It was a pleasure having you as our guest. We hope to see you again next time you are in the Lake George region. If we can be of assistance in the future, don't hesitate to contact us at 1800-234-0267. Again, thank you for this useful feedback!
Sincerely,
Sam Luciano
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (345)
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English first
Rainham, United Kingdom
Level Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed September 22, 2013

One can't argue with the view from the rear of the hotel or from the pool. The main building/reception looks quite grand.
Unfortunately, our room over by the car park reminded me of Butlins in the 70's (UK readers will understand).
The room had everything in it, but looked like it hadn't been decorated in many a year. The adjoining door to the room next door was just that - a door. No soundproofing. I could hear the couple next door discussing what code they should use for the safe - 2204 if you want to know!
The water took ages to drain away after having a shower.
Breakfast was fairly chaotic. A queue was formed to go in and we were advised to wait as no tables were available. There seemed to be plenty outside and it was certainly warm enough to sit out there.
The girl booking guests into the restaurant looked thoroughly bored and yawned continuously.
The quality of the breakfast wasn't up to the high standards to which myself and my 23 year old daughter had become accustomed on our road trip around the eastern US. Replenishing the pastries was a major task!
We were only here for one night - wasn't disappointed about that to be honest.
Shame, because the location's fantastic, there's ample grounds and this could be a real jewel with the right vision and investment.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Martin F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SamLuciano, General Manager at Fort William Henry Hotel and Conference Center, responded to this review, September 27, 2013
Dear Martin F,
Let me start by thanking you for commenting on our hotel, in regards to your recent visit. Your feedback is very much appreciated and we use this information to improve. Our goal is to create a great experience for each of our guests. We learn from every comment.
We are sorry that our guest rooms did not meet your expectations. The front desk is trained to take every step possible to make your Fort William Henry experience a positive, memorable one. It sounds like we fell short. The hotel is constantly going through renovations in one way or another, including public areas and restaurants.
It was a pleasure having you as our guest. We hope to see you again next time you are in the Lake George region. If we can be of assistance in the future, don't hesitate to contact us at 1800-234-0267. Again, thank you for this useful feedback!
Sincerely,
Sam Luciano
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Lake George hotels

Level Contributor
93 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed September 22, 2013 via mobile

The location is perfect. Located across from the marina with a view of Lake George. They have a veranda and pool that overlooks the magnificent view. The staff are friendly and helpful. The town with all the shops and restaurants is a 5 minute walk from the door of the hotel. The only negative was the section where our room was is the older part of the hotel which had very uncomfortable beds and dingy bathrooms. They really need to renovate that section of the hotel. Other then that it's a lovely place to stay.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Legluck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SamLuciano, General Manager at Fort William Henry Hotel and Conference Center, responded to this review, September 27, 2013
Dear Legluck,
Thank you for commenting on our hotel and informing other travelers about our outstanding view and location. We appreciate your compliments and kind words.
Our goal is always to create a great experience for each of our guests. Comments like yours help us improve. The hotel is constantly going through renovations in one way or another, including public areas and restaurants.
It was a pleasure having you as our guest. We hope to see you again next time you are in the Lake George region. If we can be of assistance in the future, don't hesitate to contact us at 1800-234-0267. Again, thank you for this useful feedback!
Sincerely,
Sam Luciano
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
ri
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed September 16, 2013

We stayed in the main building. It was beautiful. The view from our 5th floor window could not have been more perfect. The room was super clean. The beds were comfortable. Carpets were clean. Hot tub in the room room was great. The only thing was the guy at the desk that checked us in then another couple came and he quoted them a lower price than what he charged us. My husband didn't want to say anything. Other than that it was great.

Room Tip: 5th floor facing the lake.
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 24theroad76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SamLuciano, General Manager at Fort William Henry Hotel and Conference Center, responded to this review, September 22, 2013
Dear 24theroad76,
Thank you for commenting on our hotel. Obviously, as you noticed our location and view are two of our biggest assets. Your feedback will help other travelers make informed decisions. Our goal is always to create a great experience for each of our guests. Comments like yours help us improve.
We have different types of accommodations, each with their own location, ambience, and amenities. Our prices vary by room type to reflect these differences. Our standard east section remains popular with many of our guests because of its proximity to the outdoor pool. It was a pleasure having you as our guest. We hope to see you again next time you are in the Lake George region. If we can be of assistance in the future, don't hesitate to contact us at 1800-234-0267. Again, thank you for this useful feedback!
Sincerely,
Sam Luciano
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Suffield, Connecticut
Level Contributor
79 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed September 13, 2013

My wife and I stayed here in August, 2013. Our room overlooked the parking lot and had two double beds. Thin walls (screaming kids next door). The toilet ran on and off all night and the tub took forever to drain. Long lines at the desk. Nice pool overlooking the Lake and walking distance to downtown. The indoor pool was clean. The hotel needs plenty of updates and maintenance. Overall, considering the amount of lesser hotels in the area it was not too bad.

Room Tip: Ask and get confirmation for a Lake view room.
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EJP1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SamLuciano, General Manager at Fort William Henry Hotel and Conference Center, responded to this review, September 22, 2013
Dear EJP1969,
Thank you for commenting on our hotel. Your feedback will help other travelers make informed decisions. Our goal is always to create a great experience for each of our guests. Comments like yours help us improve. The hotel is constantly going through renovations in one way or another, including public areas and restaurants.
It was a pleasure having you as our guest. We hope to see you again next time you are in the Lake George region. If we can be of assistance in the future, don't hesitate to contact us at 1800-234-0267. Again, thank you for this useful feedback!
Sincerely,
Sam Luciano
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Merrick, New York
Level Contributor
4 reviews
Reviewed September 4, 2013

We booked our room two weeks prior to our stay and realize we probably didn't get the cheapest rate because of that. They did honor our AAA card though. We had a bunch of kids with us on this trip and everyone really enjoyed our stay here. We stayed in the standard west wing and though it was a little old, it was still clean and the staff was very accommodating. The pools were great and the view of the lake was beautiful. The hotel is within walking distance of everything in Lake George Village.We will definately book this hotel in the future as we plan on going back next summer.

Room Tip: Ask for a lake view room as we had the mountain view which overlooked the parking lot.
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank zbestmom3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SamLuciano, General Manager at Fort William Henry Hotel and Conference Center, responded to this review, September 5, 2013
Dear zbestmom3,
Thank you for commenting on our hotel and informing other travelers about our outstanding view and location. We appreciate your compliments and kind words.
Our staff strives daily to deliver a product that exceeds our guests’ expectations. I will pass your comments along to them.
Again, thank you for this useful feedback! It was a pleasure having you as our guest. We hope to see you again next time you are in the Lake George region. If we can be of assistance in the future, don't hesitate to contact us at 1800-234-0267.
Sincerely,
Sam Luciano
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rochester, New York
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed September 4, 2013

I was leary after reading the online approval raitng, but was esurprised and Very Pleased iwth my stay!! My husband and I stayed over labor day weekend starting on Thrusday. The staff was wonderful, Nick took care of our luggage and was very helpful with anything we needed as we got settled. The room was extremely clean and the view of the lake was amazing!! All the staff from the front desk to the waite staff at the restaraunt, to Sylivia that cleaned our room were friendly and willing to help with anything we might need. Many people that we met had been coming and staying there for many years. I would like to especially thank the staff for accomodating my electric vehicle with a power source, that really exceeded my expectations. Thanks to all for a really great stay...hoping to be back next year for the Lake George Triathalon.

Room Tip: 5th floor overlooking the lake was awesome!
See more room tips
  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LGguest2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SamLuciano, General Manager at Fort William Henry Hotel and Conference Center, responded to this review, September 19, 2013
Dear LGguest2013-
Thank you for the kind words. In this never ending world of social media, it is helpful and refreshing to give other travelers a positive review . It is great that you are able to comment on the pluses of our hotel and staff. We value our VIP’s who return year after year and become ambassadors of our hotel.
Again, thank you for this useful feedback! It was a pleasure having you as our guest. We hope to see you again.. If we can be of assistance in the future, don't hesitate to contact us at 1800-234-0267.
Sincerely,
Sam Luciano
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fort William Henry Hotel and Conference Center

Property: Fort William Henry Hotel and Conference Center
Address: 48 Canada St, Lake George, NY 12845-1604
Location: United States > New York > Lake George
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #11 of 88 Hotels in Lake George
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Fort William Henry Hotel and Conference Center 3*
Number of rooms: 195
Official Description (provided by the hotel):
One of the few area resorts open year-round, the Fort William Henry offers a variety of lodging accommodations with the perfect mix of historical elegance and today’s conveniences. There are three unique buildings to choose from - the upscale traditional grace of the Grand Hotel; the comfort of the Premium East Wing and the convenience of the Standard West Motel. All of our accommodations enjoy access to our extensive amenities, including an indoor pool with sauna and Jacuzzi, Olympic-size outdoor pool, several unique shops & boutiques, and three superb restaurants all on resort grounds. This historic Adirondack hotel is located on an 18-acre estate spanning the southern shore at the head of Lake George. A stunning location combined with beautifully landscaped grounds and world-class views of the many islands of Lake George and the surrounding Adirondack mountains. ... more   less 
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Also Known As:
Fort William Henry Hotel Lake George
Fort William Henry Lake George

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