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“All it has going for it is location....”

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Fort William Henry Hotel and Conference Center
Ranked #15 of 87 Hotels in Lake George
Columbus, Ohio
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“All it has going for it is location....”
2 of 5 bubbles Reviewed August 4, 2013

We are quite disappointed by our stay here. First of all, when I made the reservation, they were not disclosing about the fact that we would be in a separate wing of the hotel on the second floor with only stairs. The room is severely outdated and in need of great updates. It also has a funky sour smell, especially in the bathroom. The toilet runs constantly and just now had to be worked on by my husband in order to flush. The ice machine is down the hall and down a flight of stairs. The indoor pool is small, old and surrounded by coin-operated arcade games. One of the lights next to the beds didn't work. Oh, and the beds are like sleeping on concrete. The bathroom is old and didn't feel completely clean The outdoor pool is very nice, however, with a great view of the lake. In fact, that's the only thing this place has going for it. The restaurant is only open for breakfast. We paid $229 for the room. While it is in season and this is a resort town, we feel ripped off.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cheryl S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SamLuciano, General Manager at Fort William Henry Hotel and Conference Center, responded to this review, August 8, 2013
Dear Cheryl S
Thank you for commenting on our hotel. Our goal is always to create a great experience for each of our guests. Comments like yours help us improve.
We are sorry that we did not meet your expectations. We have different types of accommodations, each with their own location, ambience, and amenities. Our prices vary by room type to reflect these differences. I was quite disturbed to hear about the perceived condition of your room. Our housekeeping staff receives compliments all the time on their professionalism and attention to cleanliness and excellent customer service.
Thank you for this useful feedback!
Sincerely,
Sam Luciano
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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901 reviews from our community

Traveler rating
    300
    269
    145
    84
    103
See reviews for
347
313
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47
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (328)
Date | Rating
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English first
Worcester, Massachusetts, United States
Level Contributor
67 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
1 of 5 bubbles Reviewed August 3, 2013

Booked 3 days in premier section,lake front, king, early check in. Arrived at 9:30, no check in till 1:00 and once your room is assigned there seemed to be no common sense to change. In other words if another similar room was available but assigned to guest that had not arrived , they would not cross reference. The room was a DUMP!!! The window was sooooo dirty we could not bear to look through it to admire the lake. Wallpaper was pulling away from wall. Bed was soft. Immediately check out! Wasted 5 hours of our day. Outside pool looked marvelous, there is no beach.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sue630
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SamLuciano, General Manager at Fort William Henry Hotel and Conference Center, responded to this review, August 5, 2013
Dear Sue630,
Thank you for those strong words.
Our check in time is not until 4:00 pm, so it is evident that you were checked in early. Every reservation is unique, so it is not always possible to move rooms at will.
We are sorry that our guest room did not meet your expectations. We are proud of our housekeeping department. They are well trained and well managed. They take pride in their profession and have received numerous “excellences in hospitality” awards. I have passed your concerns onto their management for review and comment.


Sincerely,
Sam Luciano
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Lake George hotels

California
Level Contributor
65 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed August 3, 2013

I have only stayed on the motel style west wing, both mountain and lake view sides. Lake side is a little better than the mountain (parking lot side). The motel side rooms are a bit dated, but the room was clean and the service was good. One of the table lamps was missing a light bulb my entire stay, not that I needed it, but it does shows that some things are not being checked closely. That's if for the negatives. On the positive side the main building, lobby, veranda, pool, views from the property of the lake are great and it's ideally located for walking to the downtown area and the waterfront in general. Hotel is a short walk from the steamboat if are interested in that, or a drive up to the mountain for great views looking down on the late (Mt. Prospect?). Restaurants and shopping all within easy walking distance of hotel. Breakfast at the hotel was good, nice view from the dining area and the food was reasonably priced.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank d123_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SamLuciano, General Manager at Fort William Henry Hotel and Conference Center, responded to this review, August 5, 2013
Dear d123_12 ,
Thank you for commenting on our hotel, the pros and cons. Your feedback will help other travelers make informed decisions. Our goal is always to create a great experience for each of our guests. Comments like yours help us improve. The hotel is constantly going through renovations in one way or another, as well as public areas and restaurants.

As you have mentioned, we have three different types of accommodations, each with their own location, ambiance, and amenities. We have taken great strides to differentiate them to potential guests. Our web page even has a video of each section to help our guests make informed travel decisions. Our standard east section is our most economical and is still the most popular with our VIPs. We have just finished a complete renovation of our standard section. This includes new furniture and upscale lighting package, as well as mirrors, artwork, etc...
I will speak to our Executive Housekeeper regarding the lamp in your room. We spend a great deal of time training the staff and guestroom lighting is part of that training process.
It was our pleasure having you as our guest. We hope to see you again next time you are in the Lake George region. If we can be of assistance in the future, don't hesitate to contact us at 1800-234-0267.

Sincerely,
Sam Luciano
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chester, New York
Level Contributor
74 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed August 2, 2013

let me start by saying I have read a lot of the reviews and did not relish the thought of returning. My husband has a Teamster conference here every year and I have seen the hotel decline over the years. You have to know which part of the hotel to stay in. I bring Lysol wipes w/me. You must always stay in the main part of the hotel. This time we stayed on the first floor and had a lovely clean room. The bed was comfortable, staff was friendly & accommodating.. It is a hit & miss if you get the wrong room. Management needs to take note of the mixed reviews and do some serious renovations to many of its other rooms. If we could repeat this years room stay next year, I would have no qualms about returning again. W/o a doubt money needs to be put into redoing many of the rooms.

Room Tip: always book in the main part of the hotel - take no annex rooms!
See more room tips
  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mary K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SamLuciano, General Manager at Fort William Henry Hotel and Conference Center, responded to this review, August 5, 2013
Dear Catherine K ,
Thank you for commenting on our hotel. Your feedback will help other travelers make informed decisions. Our goal is always to create a great experience for each of our guests. Comments like yours help us improve. The hotel is constantly going through renovations in one way or another, as well as public areas and restaurants

Our hotel property is very unique. As you have noticed, we have three different types of accommodations, each with their own location, ambiance, and amenities. We have taken great strides to differentiate them to potential guests. Our web page even has a video of each section to help our guests make informed travel decisions. Our standard east section is our most economical and is still the most popular with our VIPs. We have just finished a complete renovation of our standard section. This includes new furniture and upscale lighting package, as well as mirrors, artwork, etc...
It was our pleasure having you as our guest. We hope to see you again next time you are in the Lake George region. If we can be of assistance in the future, don't hesitate to contact us at 1800-234-0267.

Sincerely,
Sam Luciano
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seaford, New York, United States
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed August 1, 2013

I recently had the displeasure at staying at the Fort William Henry as part of a wedding Event. The rooms were as old as the Fort itself and I'm sure the Fort was renovated before our rooms! My family and I occupied two rooms that and there were holes in the wall, dirty floors, dust-caked fixtures, mold in the bathrooms, etc., and all for $200pn.
Furthermore, the quality and service at their main "Steakhouse" was significantly below par and I would never, ever, again dine there (unless of course, if there were an apocolypse and there wasn't anywhere else to eat).
In closing, I'm sure I'm not the only one to complain about this poorly managed facility and venture to say that the walls of the fort are not high enough to keep out unhappy quests clamoring to get their money back!

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Ray S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Coventry, Connecticut
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed July 28, 2013

Love, love, love this hotel! Location was a+. Pool was large and had beautiful views of the lake. Had a suite in hotel and was perfect for family of five. Very spacious. Nick the concierge was very helpful. Ate breakfast at White Lion and was very good. They had coffee available all afternoon which was nice. The veranda was perfect for sitting and staring out at the lake. Before we left we booked for next year. Can't wait to go back next year!!! I think the negative reviews are due to people that book and think they are going to be in the hotel and are not. You need to look at the website. It is very clearly defined what all the rooms look like and what to expect.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lisa n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SamLuciano, General Manager at Fort William Henry Hotel and Conference Center, responded to this review, July 30, 2013
Dear lisa n,
Thank you for advising other travelers about your recent stay at our hotel and telling them about our outstanding location on the southernmost end of Lake George. We appreciate your compliments and kind words.
Thank you also for commenting on our website which clearly defines the three different choices of accommodations.
We are very proud of our operations. Our staff strives to deliver a product that exceeds our guests’ expectations.
Again, thank you for this useful feedback! It was a pleasure having you as our guest. We hope to see you again next time you are in the Lake George region. If we can be of assistance in the future, don't hesitate to contact us at 1800-234-0267.
Sincerely,
Sam Luciano
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Whitesboro, New York
1 review
4 of 5 bubbles Reviewed July 27, 2013

I have to say, that, after reading all of the reviews, I seriously considered canceling our reservations, but I am so glad that I didn't. We have been coming to Lake George for years and have stayed at a variety of hotels, but this one was, by far, the best. We had requested a lake view room in the west wing for the easy access to the pool and were aware (from reading the description on the website) that it would be motel-style. Our room was clean and updated and had a beautiful view. The beds were comfortable and the size of the room was perfect for our family of four. The location was ideal,as we were able to walk to town/ the lake in minutes and it was a great spot to watch the fireworks on Thursday night. They also have happy hour on the veranda from 4-6 pm and again from 9-11 pm, which was a nice bonus. Overall, we wad a great experience and will be booking this hotel for our next trip to Lake George! -Gina V.

Room Tip: Regardless of whether you are in the standard west, premium east or the Grand, request a lake view r...
See more room tips
Stayed July 2013, traveled with family
Helpful?
Thank Gina V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SamLuciano, General Manager at Fort William Henry Hotel and Conference Center, responded to this review, July 28, 2013
Dear Gina,

Thank you for reviewing our hotel. We are glad you decided to stay with us.

We promise that we will always strive to do our best to exceed your family's expectations.

We hope to see you in the future.

Sincerely,

Sam Luciano
General manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fort William Henry Hotel and Conference Center

Property: Fort William Henry Hotel and Conference Center
Address: 48 Canada Street, Lake George, NY 12845
Location: United States > New York > Lake George
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #15 of 87 Hotels in Lake George
Price Range (Based on Average Rates): $
Hotel Class:3 star — Fort William Henry Hotel and Conference Center 3*
Number of rooms: 195
Official Description (provided by the hotel):
One of the few area resorts open year-round, the Fort William Henry offers a variety of lodging accommodations with the perfect mix of historical elegance and today’s conveniences. There are three unique buildings to choose from - the upscale traditional grace of the Grand Hotel; the comfort of the Premium East Wing and the convenience of the Standard West Motel. All of our accommodations enjoy access to our extensive amenities, including an indoor pool with sauna and Jacuzzi, Olympic-size outdoor pool, several unique shops & boutiques, and three superb restaurants all on resort grounds. This historic Adirondack hotel is located on an 18-acre estate spanning the southern shore at the head of Lake George. A stunning location combined with beautifully landscaped grounds and world-class views of the many islands of Lake George and the surrounding Adirondack mountains. ... more   less 
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Also Known As:
Fort William Henry Hotel Lake George
Fort William Henry Lake George

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