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Fort William Henry Hotel and Conference Center
Ranked #17 of 89 Hotels in Lake George
Reviewed April 27, 2011

Was a guest at the Resort the third week in April. Still cold at night and the heating unit in my first room did not work properly nor did my phone. Although the maintenance man did all he could to fix both, the room was boiling hot or freezing all night and the phone non-working. The next morning, after discussing the issues with the VP of the resort, Mr Sam Luciano, I was moved to a different room in another area of the hotel, which was perfect.

I attended an event being held at the Resort. Any glitches with setup was dealt with quickly. The food served during the banquet was hot and very good.

The Resort staff was cordial and very very helpful, they did all they could do to make my three day stay wonderful and our event a success. I highly recommend the Fort William Henry Resort.

Room Tip: Ask for a room overlooking Lake George.
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  • Stayed: April 2011, traveled on business
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Thank AtomicWebKatz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SamLuciano, General Manager at Fort William Henry Hotel and Conference Center, responded to this reviewResponded May 10, 2011

Dear AtomicWebKatz,
Thank you for advising Trip Advisor patrons of your stay with us.. We appreciate your kind words about our lodging establishment.

We appreciate your patience and giving us the time to fix our mechanical failures. When running a resort of our size, we will experience mechanical problems from time to time. We promise to always make them right for our guests and compensate you for any inconveniences
We hope you get the opportunity to come back to the Lake George region and allow us to be your host again.

Again, thank you for this feedback! It was our pleasure to serve you.

Sincerely,
Sam Luciano
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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903 - 909 of 1,040 reviews

Reviewed April 25, 2011

This was a cozy place to stay. I came in for the half marathon, got in late and got to my room and into bed so quickly--it was a breeze. Staff were very pleasant and the start of the race was right in front of the hotel. The weather was terrible, but the hotel was great!

  • Stayed: April 2011, traveled solo
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Thank SunnyeC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SamLuciano, General Manager at Fort William Henry Hotel and Conference Center, responded to this reviewResponded April 28, 2011

Dear Sunnyec,

Thank you for the kind comments about our hotel and staff. I wish we could of provided better weather for the race. I was a great event and the courage of the participants is to be commended. We hope the organizers allow Lake George to host it again in 2012.

Sincerely,
Sam Luciano
General Manager

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Reviewed April 4, 2011

We were booked at a sister hotel, that hotel was not able to accommodate our need for a handicapped room for 3 people with 2 wheelchairs. That hotel (best Western) graciously called The Fort William Henry Resort and we were put into a suite that fit all our needs. All of the hotel employees went far beyond expectations. The rooms are extra large and exceptional, views are extraordinary. Highly recommend! We will definitely return.

  • Stayed: April 2011
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Thank Jansilver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SamLuciano, General Manager at Fort William Henry Hotel and Conference Center, responded to this reviewResponded April 5, 2011

Dear Guest from Dover Plains,

Thank you for taking the time to write this favorable review about the our hotel. Our Grand section is relatively new and was carefully planned to keep the property's traditional charm while removing the barriers for handicapped travelers.

We will make sure to recognize the staff. We hope to see you again in the future.

Sincerely,
Sam Luciano

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Reviewed April 1, 2011

We make an annual trek to the Lake George area in August to unwind, and to take in the races at Saratoga nearby. We had a wonderful lakeview room overlooking the pool and grounds with an excellent view of the lake. The resorts location is excellent as you are walking distance from everything, the Village, the wonderful Lake cruise ships (Minehaha is our favorite) dining and of course the Lake George Village. The rooms were clean and well appointed, the staff we interacted with were friendly and helpful.

Room Tip: Book early and be flexible !
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  • Stayed: August 2010, traveled as a couple
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Thank deecee3737
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SamLuciano, General Manager at Fort William Henry Hotel and Conference Center, responded to this reviewResponded April 5, 2011

Dear Guest from Woburn Mass.,

Thank you for those kind words. We are glad we had the opportunity to host you and your family for your annual visit to Lake George. We hope to see you again soon.

Sincerely,
Sam Luciano
General Manager

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Reviewed March 23, 2011

Our family has stayed at this hotel many times and we've always been very pleased! Conveniently located, great rooms, reasonalbe prices and customer service is acceptional! Can't say enough of good things...once you park your car you leave it until your departure. Everything is within walking distance so the location is great! The rooms, indoor pool, hot tub, sauna, outdoor pool, landscaping just amazing. Very courtous and friendly staff! We've stayed three times this winter and there was nothing better then going in the warm pool or hot tub after skiing all day. Although many options, the summers are great here as the outdoor pool is huge, overlooking Lake George.

  • Stayed: March 2011, traveled with family
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Thank davidumoni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SamLuciano, General Manager at Fort William Henry Hotel and Conference Center, responded to this reviewResponded April 5, 2011

Dear davidumoni,

Thank you for taking the time to write this favorable review. We wish many others could discover the beauty that Lake George has to offer in each of the four seasons.

We promise we will continue to keep up our professional service and family style hospitality.

We hope to see you again soon.

Sincerely,
Sam Luciano
General Manager

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Reviewed March 5, 2011

We went to Lake George for the Winter Festival and was pleasantly surprised at the price and accommodations. We thought it would be very expensive but the prices were very reasonable. The view of the Lake is great and we got front row seats for the fire works show. Rooms were immaculate and the hotel offered great services, Restaurant, pool, Sauna. Will definitely visit again.

  • Stayed: February 2011, traveled as a couple
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Thank Aclarion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
franco8, General Manager at Fort William Henry Hotel and Conference Center, responded to this reviewResponded March 6, 2011

Dear Aclarion,

Thank you for the kind words. We hope to see you again.

Sincerely,
Sam Luciano
General Manager

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Reviewed March 1, 2011

Stayed in the off season so rates were reasonable. This can be a pricey hotel in summer. There are two sections of the hotel. The rooms in the main part of the hotel are spacious and have a beautiful view. The other part is more or less like a Super 8 motel room. The front desk was professional, courteious, and made a room change for us when I mentioned I would like a view of the lake. I wasn't sure how to turn on the heat in the room and within 5 min. of making call to front desk someone was there to assist us.

  • Stayed: February 2011, traveled with family
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Thank phillytraveler07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
franco8, General Manager at Fort William Henry Hotel and Conference Center, responded to this reviewResponded March 6, 2011

Dear Philly Traveler,

Thank you for commenting on our hotel. We are please that we were able to meet and/or exceed your vacation expectations. We hope to see you again in the future.

Sincerely,
Sam Luciano
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fort William Henry Hotel and Conference Center

Address: 48 Canada St, Lake George, NY 12845-1604
Location: United States > New York > Lake George
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #17 of 89 Hotels in Lake George
Price Range: $86 - $221 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Fort William Henry Hotel and Conference Center 3*
Number of rooms: 195
Official Description (provided by the hotel):
One of the few area resorts open year-round, the Fort William Henry offers a variety of lodging accommodations with the perfect mix of historical elegance and today’s conveniences. There are three unique buildings to choose from - the upscale traditional grace of the Grand Hotel; the comfort of the Premium East Wing and the convenience of the Standard West Motel. All of our accommodations enjoy access to our extensive amenities, including an indoor pool with sauna and Jacuzzi, Olympic-size outdoor pool, several unique shops & boutiques, and three superb restaurants all on resort grounds. This historic Adirondack hotel is located on an 18-acre estate spanning the southern shore at the head of Lake George. A stunning location combined with beautifully landscaped grounds and world-class views of the many islands of Lake George and the surrounding Adirondack mountains. ... more   less 
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Also Known As:
Fort William Henry Hotel Lake George
Fort William Henry Lake George

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