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“No Fuss No Muss”

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Best Western of Lake George
Ranked #20 of 89 Hotels in Lake George
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“No Fuss No Muss”
Reviewed August 10, 2014

Pleasantly surprised at the ease and warm reception of our brief stay in this hotel. Right off the highway and close to the Lake George attractions, staff was helpful, pleasant and very accommodating. No unruly noise from guests. Rooms were clean, nicely done and had everything we needed, breakfast included. Would come back again.

  • Stayed August 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank janew333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SamLuciano, General Manager at Best Western of Lake George, responded to this review, August 19, 2014
Dear janew333,
Thank you for sharing your experience at our hotel. In regards to your comments ,“No Muss, No Fuss ”, we appreciate your kind words. I will pass your comments on to our Front Office Manager, Bud Halibej and his staff.
Our staff strives daily to deliver a product that exceeds our guests’ expectations. It is always nice to hear that our efforts are not only noticed, but appreciated.
We look forward to hosting you again, on your next visit the Lake George area.
Again, thank you for this feedback! It was our pleasure to serve you.
Sincerely,
Sam Luciano
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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558 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (57)
Date | Rating
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English first
Fort Covington, New York
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 9, 2014

I stayed here upon arrival for about fifteen minutes before asking for a refund and leaving. Paper thin walls ... could hear the conversations and tv in room next door! Smelled bad. Old conditions. Was not happy! Dont be fooled by the pictures online...they make it look much nicer than it is. The rooms are very small, the carpet is not very clean and the indoor pool is extremely small. We left and went to the Sleep Inn down the road for five dollars more and a beautiful room!!!!!

  • Stayed August 2014, traveled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank Adam L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SamLuciano, General Manager at Best Western of Lake George, responded to this review, August 19, 2014
Dear Adam L ,
Thank you for those detrimental words.
Let me start by thanking you for commenting on our hotel in regards to your recent visit. Your feedback is appreciated and we use this information to improve. Our goal is to create a great experience for each of our guests.
We are sorry that we did not meet your expectations. It sounds like we fell way short. I will certainly bring your comments and concerns to the attention of our Front Office Manager, Bud Halibej and his staff.

Again, thank you for your comments.
Sincerely,
Sam Luciano
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Connecticut
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 8, 2014

I came here because I got a great deal on groupon.The rooms were clean and well maintained for an older motel.The hotel staff were extremely friendly & made our stay very pleasant.The breakfast area always was replenished.I highly recommend this motel.

  • Stayed August 2014, traveled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank johnnynickmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SamLuciano, General Manager at Best Western of Lake George, responded to this review, August 19, 2014
Dear johnnynickmom,
Thank you for sharing your experience at our hotel, and recommending us to other Trip Advisor patrons.
In regards to your comments ,“Friendly Staff ”, we appreciate your kind words. I will pass your comments on to our Front Office Manager, Bud Halibej and his staff.
Our staff strives daily to deliver a product that exceeds our guests’ expectations. It is always nice to hear that our efforts are not only noticed, but appreciated.
We hope to host you again should you visit the Lake George.
Again, thank you for this feedback! It was our pleasure to serve you.
Sincerely,
Sam Luciano
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canada
Level 3 Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed August 5, 2014 via mobile

The overall hotel was very clean and had a cozy feel to it. Although slightly outdated, the room was very clean and no signs of neglect at all. It is very apparent the hotel is not new due to some of the outdated fixtures, Also, the air conditioners are very noisy, and the shower heads seem to be meant for 6ft people and up because they are so high and can only be redirected so low.. the overall stay was good with very friendly staff available to help.

Stayed August 2014
Helpful?
1 Thank sjh4255
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SamLuciano, General Manager at Best Western of Lake George, responded to this review, August 11, 2014
Dear sjh4255
Thank you sharing your stay with other Tripadvisor patrons. In regards to your comments on “Clean and well maintained”, I am glad you enjoyed the accommodations.
I’ll will bring your comments to the attention of our Front Office Manager, Bud Halibej and his staff at our next meeting.
We look forward to hosting you again.
Thank you for this feedback! It was our pleasure to serve you.
Sincerely,
Sam Luciano
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 5, 2014

We stayed here 2 years ago and were very pleased so we naturally booked here again. It was very costly which is to be expected in a resort town. When we came in the back door there was a terrible stench which never changed in 4 days. We were really looking forward to the pools both were too cold to enjoy. One our second day they never cleaned pur room. They said they wouldn't get to it. Our last day we were going to sit by the pool but it was closer due to a chemical imbalance. All in all we were very disappointed as as a hard-working couple, we felt like it was money wasted.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank c4kidz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SamLuciano, General Manager at Best Western of Lake George, responded to this review, August 11, 2014
Dear c4kidz,
Re: comments: A waste of money
Let me start by thanking you for commenting on our hotel in regards to your recent visit. Your feedback is very much appreciated and we use this information to improve. Our goal is to create a great experience for each of our guests.
We are sorry that we did not meet your expectations. It sounds like we fell way short. I will certainly bring your comments and concerns to the attention of our Front Office Manager, Bud Halibej and his staff.
Sincerely,
Sam Luciano
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Palm Coast, Florida
Level 3 Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed August 2, 2014

Could not get a good night sleep because of children running across the floor upstairs all night. could not get into the breakfast room to eat because the food was all over the counter and the children were running around the room also could not enjoy the pool for the same reason

  • Stayed July 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Barbara M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SamLuciano, General Manager at Best Western of Lake George, responded to this review, August 11, 2014
Dear Barbara M,
Thank you for advising other Tripadvisor patrons of your stay with us.
In regards to your comments on “Terrible Hotel.”. I do apologize for the discourteous family above you. We do try to place families with children on the first floor, but when the hotel is full, or depending on room types availability, it is sometimes difficult. It is also difficult in season, when it is incredibly busy in Lake George as a whole, to contain the congestion that occurs in popular public areas.
Our staff strives daily to deliver a product that exceeds our guests’ expectations. We are sorry we fell short of that goal.
Thank you for this feedback! It was our pleasure to serve you.
Sincerely,
Sam Luciano
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Granby, Massachusetts
Level 5 Contributor
74 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed July 30, 2014

We (3 adults 2 preschoolers) stayed at the Best Western in Lake George The rooms were clean, the people were nice, the beds were great, the indoor pool was just right for the kids, the breakfast was great (you get eggs,waffles and sausage too, with their continental breakfast!). The location was great too. Nice stay!!!!!

  • Stayed July 2014, traveled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sar8158
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SamLuciano, General Manager at Best Western of Lake George, responded to this review, August 11, 2014
Dear sar8158,
Thank you for advising other Trip Advisor patrons of your stay with us. In regards to your comments ,“Nice Stay ”, we appreciate your kind words. I will pass your comments on to our Front Office Manager, Bud Halibej and his staff.
Our staff strives daily to deliver a product that exceeds our guests’ expectations. It is always nice to hear that our efforts are not only noticed, but appreciated, and you’re right we have a great location.
We hope to host you again should you visit the Lake George.
Again, thank you for this feedback! It was our pleasure to serve you.
Sincerely,
Sam Luciano
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western of Lake George

Property: Best Western of Lake George
Address: 2452 State Route 9n, Lake George, NY 12845
Phone Number:
Location: United States > New York > Lake George
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #20 of 89 Hotels in Lake George
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Best Western of Lake George 2.5*
Number of rooms: 87
Reservation Options:
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Also Known As:
Best Western Of Lake George Hotel Lake George
Best Western Lake George
Lake George Best Western

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