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“Best Western Lake George”

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Best Western of Lake George
Ranked #18 of 89 Hotels in Lake George
A TripAdvisor Member
Munich, Germany
23
Reviewed July 24, 2013

Very helpful and caring staff. Great location, near outlets, highway and mini-golf. South of Lake George. Great if you are in passing and this is not your final destination. Facilities good = indoor and outdoor pool. Free breakfast (very good). Room very smelly, latch on door jammed (not good for fire hazard). Door of bathroom coming apart.

  • Stayed: July 2013, traveled with family
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Review collected in partnership with Best Western
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SamLuciano, General Manager at Best Western of Lake George, responded to this reviewResponded July 25, 2013

Dear Guest,
Re: comments-Best Western of Lake George:
Let me start by thanking you for commenting on our hotel, pros and cons, in regards to your recent visit. Your feedback is very much appreciated and we use this information to improve. Our goal is to create a great experience for each of our guests.
We are sorry that we did not meet your expectations. It sounds like we fell short. I will certainly bring your comments and concerns to the attention of our Housekeeping and Maintenance staff.
It was a pleasure having you as our guest. We hope to see you again next time you are in the Lake George region. If we can be of assistance in the future, don't hesitate to contact us at 1800-234-0265. Again, thank you for this useful feedback!
Sincerely,
Sam Luciano
General Manager

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Reviews (587)
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456 - 462 of 587 reviews

Reviewed July 23, 2013

We had a 2 bedroom/2 bathroom and I was impressed with the reasonable price. The bathrooms were quite small but the rooms were clean and spacious. The daily breakfast was great and the staff was very pleasant. The location was great and I would definitely recommend staying here!

  • Stayed: July 2013, traveled with family
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Thank Ann S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SamLuciano, General Manager at Best Western of Lake George, responded to this reviewResponded July 25, 2013

Dear Ann S,
Thank you for advising other Trip Advisor patrons of your stay with us. We appreciate your kind words.
Our staff strives daily to deliver a product that exceeds our guests’ expectations. I will pass your comments along to them. Our location right off Exit 21 @IH 87 and within a mile of the village is quite convenient for our guests. We hope you get the opportunity to come back to the Lake George region and allow us to be your host again.
Again, thank you for this feedback! It was our pleasure to serve you.
Sincerely,
Sam Luciano
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 22, 2013

We stayed here for our yearly trip to the lake. The hotel is directly off the interstate, and walking distance to town. Remember Goony Golf? It's right behind it. The rooms were clean and well maintained. They serve normal hotel breakfast. This includes eggs, sausage, waffles etc... Coffee and hot chocolate available all day and night. Christy at the front desk was very nice. She went out of her way to talk to my three kids and was nice every night. The outdoor pool looks nice, and the indoor pool was small. I would recommend this hotel to all.

Stayed: July 2013, traveled with family
Thank Wayne P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SamLuciano, General Manager at Best Western of Lake George, responded to this reviewResponded July 25, 2013

Dear Wayne P,
Thank you for advising other Trip Advisor patrons of your stay with us. We appreciate your kind words.
Our staff strives daily to deliver a product that exceeds our guests’ expectations. I will pass your comments along to them, and Christy at the Front Desk. We hope you get the opportunity to come back to the Lake George region and allow us to be your host again.
Again, thank you for this feedback! It was our pleasure to serve you.
Sincerely,
Sam Luciano
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 22, 2013

A most pleasant and reasonably priced place to stay. The room was immaculate (so were the hallway and lobby and breakfast room), the staff was very helpful and courteous, the breakfast was well above our expectations, and the place was so easy to find...........just off the highway.

  • Stayed: July 2013, traveled as a couple
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Review collected in partnership with Best Western
Thank Nana10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SamLuciano, General Manager at Best Western of Lake George, responded to this reviewResponded July 25, 2013

Dear Nana10,
Thank you for advising other Trip Advisor patrons of your stay with us. We appreciate your kind words.
Our staff strives daily to deliver a product that exceeds our guests’ expectations. I will pass your comments along to them. At a time when social media tends to draw a negative response, it is gratifying to receive positive input from our guests .
We hope you get the opportunity to come back to the Lake George region and allow us to be your host again.
Again, thank you for this feedback! It was our pleasure to serve you.
Sincerely,
Sam Luciano
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 20, 2013 via mobile

We stayed for 3 nights. Loved the option of indoor and outdoor pools. (My kids love to swim). The rooms were clean and spacious, aside from the bathroom which was small; but it served its purpose (& was clean). There was an issue with the water temperature, but I informed maintenance. They were courteous and friendly. The staff was helpful amd friendly. We definitely will stay here again. It was close to all the action.

  • Stayed: July 2013
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Thank Forte517
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SamLuciano, General Manager at Best Western of Lake George, responded to this reviewResponded July 21, 2013

Dear Forte517,
Thank you for advising other Trip Advisor patrons of your stay with us. In regards to your kind comments our staff strives daily to deliver a product that exceeds our guests’ expectations. It is always nice to hear that our efforts are appreciated.
We look forward to hosting you again.
Thank you for this feedback! It was our pleasure to serve you.
Sincerely,
Sam Luciano
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 20, 2013

The employees at the hotel are helpful and courteous. The trolley comes right to the front of the hotel to take you to the beach or into the town...very convenient. Our only problem was that the beds were not comfortable and the pillows were like rocks...they did not bend at all! Nice breakfast and beautiful pool area...very clean hotel and a great experience!

  • Stayed: July 2013, traveled as a couple
    • Value
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Review collected in partnership with Best Western
Thank John G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SamLuciano, General Manager at Best Western of Lake George, responded to this reviewResponded July 21, 2013

Dear John G,
Thank you for advising other Trip Advisor patrons of your stay with us. In regards to your comments o, we have ordered new mattresses, and there are two types of pillows available for our guests, firm and soft. I will speak to housekeeping about the pillows in the rooms.
Our staff strives daily to deliver a product that exceeds our guests’ expectations. It is always nice to hear that our efforts are appreciated.
We look forward to hosting you again.
Thank you for this feedback! It was our pleasure to serve you.
Sincerely,
Sam Luciano
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 18, 2013

My third stay her at Best Western of Lake George . Each year gets better. This is the best family affordable place to stay. I have to say the breakfast is wonderful and if you leave hungry that is your fault. Great coffee and great customer service.

  • Stayed: July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Tracy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SamLuciano, General Manager at Best Western of Lake George, responded to this reviewResponded July 21, 2013

Dear Tracy C,
Thank you for advising other Trip Advisor patrons of your stay with us. In regards to your comments on “The best 3rd time is a charm”, I would like to thank you for your kind words. We extended the breakfast items last year at the request of our guests.
Our staff strives daily to deliver a product that exceeds our guests’ expectations. It is always nice to hear that our efforts are appreciated.
We look forward to hosting you again.
Thank you for this feedback! It was our pleasure to serve you.
Sincerely,
Sam Luciano
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western of Lake George

Address: 2452 State Route 9n, Lake George, NY 12845
Phone Number:
Location: United States > New York > Lake George
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #18 of 89 Hotels in Lake George
Price Range: $88 - $221 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western of Lake George 2.5*
Number of rooms: 87
Reservation Options:
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Also Known As:
Best Western Of Lake George Hotel Lake George
Best Western Lake George
Lake George Best Western

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