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“nice hotel in lake george”

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Wingate by Wyndham Lake George
Ranked #7 of 88 Hotels in Lake George
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1,403 reviews from our community

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Rating summary
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Traveler tips help you choose the right room.   Room tips (75)
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SARANAC LAKE
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 2, 2014

Nice hotel, not so great management. Submitted a tax exempt form a week before stay, no problem indicated during stay, several days after stay contacted by the hotel that they would not accept my state form. Same form they had accepted in the past. Refused to either eat the cost or reduce the charge. Company policy...we can not go back. The issue here is trust. The management simply is not trust worthy. Had they indicated there was a problem when I submitted the form we could make other arrangements. Instead it was a bait and switch.

Room Tip: Lots of other hotel to pick from
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  • Stayed April 2014, traveled on business
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Helpful?
1 Thank BARRY B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Debra E, Assistant Manager/Sales at Wingate by Wyndham Lake George, responded to this review, May 4, 2014
Thank you for your comments. Your tax exempt form was expired. We cannot submit an expired form to the State of New York. We called several times for a new form. Your staff did not respond. We offered to refund the tax at any time with the proper form and this offer still stands. We do not 'bait and switch.' If you fax the valid form you will immediately be refunded.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winooski, Vermont
Level Contributor
3 reviews
Reviewed April 29, 2014

I wanted to say how great the hotel staff was. The front desk woman, kitchen staff and maid service was extraordinary!!! The woman up front helped a
small group make reservations and another gentleman find a church and even printed the directions for him. The kitchen staff was so helpful and went well beyond their duties. I asked a woman if I could get a few extra things for my room. Even though she was cleaning the second floor she made sure the message was delivered. Everything I asked for was there and they didn't miss a thing! Plus that shower was amazing! It felt amazing and my hair had never felt more clean!!

  • Stayed April 2014, traveled with family
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    • Location
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Helpful?
Thank Jessica A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Debra E, Assistant Manager/Sales at Wingate by Wyndham Lake George, responded to this review, August 24, 2014
Thank you for writing your review! Our staff works very hard to deliver excellent customer service to our guests and we appreciate your recognition! We hope you will choose Wingate Lake George for your next visit to the area. :-)
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Additional Information about Wingate by Wyndham Lake George

Property: Wingate by Wyndham Lake George
Address: 4054 State Route 9l, Post Office Box 432, Lake George, NY 12845-3906
Phone Number:
Location: United States > New York > Lake George
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Lake George
#13 Romantic Hotel in Lake George
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Wingate by Wyndham Lake George 2.5*
Number of rooms: 96
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Also Known As:
Wingate By Wyndham Lake George Hotel Lake George
Wingate Lake George
Wingate Hotel Lake George
Wyndham Lake George
Lake George Wyndham

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