My husband, young teenage son and I went to a wedding at the Inn at Erlowest. All of the rooms at the inn are for two, so we stayed in Sun Castle Resort's Villa #1 (owned and operated by Inn at Erlowest's proprietor). The $330/night villa was outdated and uncomfortable. It was musty, cobwebs were everywhere, dead bugs covered the windows, and there was a 2” hole in the floor - to the grass outside - right by my bed. The kitchenette was not clean, poorly equipped, and part of the countertop had fallen off. The bedding was very old. Disgusting pillows had cases but not covers. Mattresses were lumpy and uncomfortable. The only amenity was a small bar of Jergen’s soap. The bathroom had been poorly and incompletely updated. Everything was very dark since the walls, ceiling and floor were all dark brown. There was not a picture on a wall. There was no information (restaurants, checkout time,…) anywhere. It was bare bones. There was a view, but somewhat obscured by the overgrowth of shrubbery that was not maintained but had odd tall stumps that had been chopped off. Three were empty beer cans and bottles outside. The game room was outdated and locked.
The place is putting all of it’s money into its wedding business and recently added 2 large ballrooms to the inn. We were wedding guests and were in an awful “villa” without a full length mirror and with a very rocky incline to the inn (not conducive to wearing high heels).
The service was sad. The employees had no personality and not once were we asked if we were enjoying our stay. Check-in was negative and awkward.
The food was very good at the inn.
I finally got the proprietor on the phone after our stay. While I kept my cool, she was rude and disinterested in my comments about the villa – and actually hung up on me. Among many jaw-dropping comments she made, she did explain if I had contacted her Friday night about the condition of the villa they would have offered me a different room – for more money – or suggested we leave.
- Official Description (provided by the hotel):
- Located in the Adirondack Park, Sun Castle Resort offers over 1,000 feet of lake front property on beautiful Lake George, NY. Our townhouses and villas offer a variety of services with wonderful views of the lake and the Adirondack mountains. Our townhouses are two story buildings with full kitchen, family room, 2-bedrooms and 2 1/2 baths. The kitchens include full size refrigerator, stove and oven with a dishwasher along with a eat at kitchen bar. A dining table separates the kitchen from the family room space where many units include a gas fireplace. Family rooms enjoy large screen televisions and a deck facing Lake George. The master bedrooms have king size beds and a private bathroom. Many have private decks facing the lake. The guest bed rooms offer either queen size or two-twin beds depending on the unit. A bedroom entrance to the hallway bath provides privacy to the guest bedroom. Our villas are one story units that bring back memories of visiting the lake as a child. More rustic than the townhouses, the villas offer two bedrooms, and one or two baths depending on the unit. A large family room space faces the lake with outstanding views of the lake and mountains. Apartment size kitchens are available. Townhouses and villas are air conditioned and have heat. The property includes two beaches and playgrounds with spacious yard areas. Docks are available for daily or weekly rental and can accommodate boats of unto 35' in length and 12+' beams. An outdoor, heated pool along with complementary kayaks complete the water play activities for Sun Castle Resort guests. ... more less
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- Also Known As:
- Sun Castle Hotel Lake George