After researching an affordable overnight stay our children...one being autistic(hence the only one night need for a motel as he only likes to be away from home for so long)we came across this motel/cabin..rates were reasonable and we spoke to TWO employees who took our reservation and card info and reserved for us....we showed the kids the website which showed a pool,playground and basketball court and they were so excited...the next day another woman calls back and said she had to cancel our reservation because they dont book for just one night...i said to her that not one but two employees confirmed to us our stay and that our children would be very upest as they had seen the website and were so looking forward to it..she then replied to me..."oh their kids,theyl get over it"....I said she was a bad business woman and very unprofessional...she then screamed in my ear that shedidnt want us there anyway!!!I was so beside myself!!!THEN after threatening a bad review and a report to the BBB regarding her unprofessionalism before hanging up she must have thought twicwe...she called back and said"well I guess you can stay..we will take the loss of it only being one night and not 3"....I told her after the way she treated me on the phone that I wouldnt stay there if it were the last place on earth and that I was holding true to my promise to spread the word about the"customer service"at her establishment......if thats how they treat people on the phone I cant imagine how you would be treated in person....my children remain very disappointed...shame on her!!!bottom line you have to cancel within ten days as the customer but this motel can cancel on you in 12 hours if they get a bigger clan for a longer stay and can make more money...no matter how many little children the let down....when she first told me she couldnt accomidate us i even offered extra money...she then says how much are ya talkin exactly!!!!omg......speechless!!!!!
- Official Description (provided by the hotel):
- Under New Management as of June 2015. ... more less
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