My family was at the Barnsider for lunch on the 29th which we never got to eat. Our extended family of 10 including four children was kept waiting over an hour and still no food. We decided to leave at 1:00, and hour and ten minutes after we arrived. Contrary to the Barnsider’s response on the prior review, when we arrived for lunch at 12:00 on the same exact weekend, they were not busy at all, maybe 4 tables occupied in the entire restaurant. If you can’t manage to turn out food in an un-crowded restaurant, what is it like when the restaurant is crowded? As we were leaving, our waitress said “It takes time to make homemade food”. Homemade food? My son ordered a peanut butter and jelly sandwich off the kids menu. Any parent can whip this up in seconds. If it takes this long to make your food then you should be focusing on a different cuisine or hiring a more efficient kitchen brigade. My family has eaten in restaurants all over the world including 3 starred Michelin restaurants in New York City and Paris, and a million and one different barbeque restaurants all over the country. Not a single one of us has ever left a restaurant prior to being served, until we were so unfortunate as to come upon the Barnsider. Even the most amateur restaurateur would have been sympathetic to children and offered a slice of bread, or offered to bring out the children’s meals first.
I really hope this local business can get its act together and can improve their customer service because in the case of the Barnsider, where there’s smoke, there is indeed fire.
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