I booked this room back in June as a Father's Day gift for my husband to stay the weekend of the car show in September. He ended up go alone because our oldest son changed his mind about going at the last minute, so instead of two people it was only him staying. The room was never vacumed nor did he get new towels when they cleaned his room. On the last evening of his three night stay (Saturday the 8th) I called and left a message at the hotel for him to call me right away...our son had been hit in the face with a baseball on the opening day of fallball. The ball hit him just above his lip and because these are teenagers they throw the ball hard..he ended up with a split that went straight through to the inside of his mouth. Off to the emergency room we went and after waiting four hours and having to switch hospitals in order to meet the plastic surgeon who was giving him the three layers of what ended up being 16 stitches we finally headed home. In the mean time the hotel had given my husband the message to call me and although he wasn't able to get a hold of me because I was in the middle of holding my son's hand while they stitched his face when he called, he was able to get a hold of one of our employees who told him what happened. My husband told the hotel owner what happened and that he had to leave. The next day at around 6 p.m I called to ask if they could refund the one nights stay or issue me a credit to stay at another time. The owners wife told me that it was their polocy to not give refunds. I explained that I owned a business an that I totally understood the need for policies but explained that this was an emergency and had it not been for that my husband would have still stayed. She said no that it didn't matter and I said that was bad business and that if one of my customers had placed a order and it was in the oven being made and they had an emergency and had to leave I would say too bad you still have to pay for this..she responded with "if it were my son i would be worried about him and not the money" I told her that our main concern was our son who was now feeling fine witht eh exception of a very swallon face and he was resting in his room. I will never stay there or the Seven Dawrf motel who is run by the middle eastern family ever again!
- Official Description (provided by the hotel):
- Clean, comfortable rooms with beautiful views of Lake George, conveniently located in Lake George Village, directly on the trolley line. ... more less
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- Also Known As:
- Pinebrook Hotel Lake George