We stayed at Quality Inn and Suites Kingston for a wedding back in July. The hotel needs to get a cleaning staff in the night time. We had pizza boxes piled up near our door when we first checked in. The last day before check out I noticed 6 cockaroaches crawling in the bathroom.
It was disgusting!
If they were in my room I could just imagine the other rooms. I have notified the front desk who had told me that the manager was away being it was a sunday and that I would hear back from them the following day. Over one month went by and I still did not hear from them.
I am a frequent hotel visitor being a Hilton honors member and never had this experience before. Yes, this is no Hilton hotel but one would at least expect a clean non-infested room!
We wound up leaving the hotel early because we did not want to take any cockaroaches in our suitcase home to have a problem there.
Hotels can ignore customers complaints, however for each person that says something bad about a place 10 other people will know about it!
Business is sucessflul through word of mouth. People will come to a good place. More people will stay away from a bad place.
Unhappy Hotel visitor from East Brunswick NJ
- Official Description (provided by the hotel):
- Welcome to the Quality Inn & Suites, a Kingston hotel in the heart of the Catskill Mountains. Perfectly located off Interstate 87 near Catskill Park, the Quality Inn & Suites™ hotel is less than four miles from the Hudson River Cruises. This Kingston, NY hotel is within 15 miles of Horse Shows In The Sun (HITS) and Bard College. The State University of New York at New Paltz (SUNY New Paltz) is only a short drive from the hotel. The Dutchess County Fairgrounds, home of the Dutchess County Fair and Rhinebeck Antiques Fair, is just minutes away. The Hudson Valley Garlic Festival, voted the number one Food Festival in the United States by USA Today , is also close by. Several shops and restaurants are in the surrounding area. Be sure to visit Roudigan's Steakhouse and the Hollywood Lounge, located on the property. ... more less
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- Also Known As:
- Quality Inn & Suites Kingston Hotel Kingston
- Quality Inn And Suites Kingston
- Quality Inn Hotel Kingston
- Quality Inn Kingston Ny
- Kingston Quality Inn