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“Stains on towels, linens and carpet”

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Microtel Inn & Suites by Wyndham Johnstown
Ranked #1 of 3 Hotels in Johnstown
Certificate of Excellence
Tempe
1 review
“Stains on towels, linens and carpet”
Reviewed October 14, 2012

Bring your own towels and sheets. Not sure if they cleaned after previous guest. Must where slippers if walking on carpet. Looks like dorm room.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Microtel Inn & Suites by Wyndham

Helpful?
Thank S W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nathan B, General Manager at Microtel Inn & Suites by Wyndham Johnstown, responded to this review, January 2, 2013
Dear S W,

I’m very sorry that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. Please know that your feedback is extremely valuable to us and your comments and issues will be addressed. Feedback such as yours assists us in improving our service and property on a daily basis. It is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If you have any other comments or suggestions, or would like to elaborate on your experience, you can contact me directly at GM@JohnstownMicrotel.com.

Sincerely,

Nathan Bull
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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632 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • Any
English first
Worcester
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 5, 2012

The carpet was a mess, there were liquid stains on the wall and the carpet(soda)? and the room had a foul odor. The reason I choose to stay at a Microtel Inn is the cleanliness factor.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Microtel Inn & Suites by Wyndham

Helpful?
Thank Curtis C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nathan B, General Manager at Microtel Inn & Suites by Wyndham Johnstown, responded to this review, January 2, 2013
Dear Curtis C,

I apologize for the stains on the carpets and walls, as well as the foul odor that you experienced. Please know that we value your feedback and that your comments and issues will be addressed. If I can provide further assistance to you, please feel free to contact me directly through email at GM@JohnstownMicrotel.com

Sincerely,

Nathan Bull
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
PORT SAINT LUCIE
1 review
Reviewed October 4, 2012

there were three people in the room, every nite returning were only towels and wash cloths for two, only shampoo and soaps for one, the room was on the first floor right next to the breakfast room so every morning was the noise of setting up for their breakfast. the vents need to be cleaned, every am waking with bad sinus head aches both my husband now are home and suffering with sinus infections, when i made the reservation i spoke with eric and specifically requested to not be in a room near an elevater, stairs or breakfast and or laundry areas due to past experiences, when we arrived we found we were right next to an breakfast room and no other options due to a wedding party having taken so much of the hotel

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Microtel Inn & Suites by Wyndham

Helpful?
Thank DEBRA I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nathan B, General Manager at Microtel Inn & Suites by Wyndham Johnstown, responded to this review, January 2, 2013
Dear Debra I,

Thank you for taking the time to share your experience with us. I apologize that your experience was anything less than satisfying, as it is our goal to exceed the expectations of our guests. Please know that your feedback is extremely valuable to us and your comments and issues will be addressed. We hope that you give us another opportunity to meet your expectations. Again, I apologize for the inconvenience and hope to see you again during your next visit to Johnstown. If I can provide further assistance, please do not hesitate to contact me directly at GM@JohnstownMicrotel.com.

Sincerely,

Nathan Bull
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Microtel Inn & Suites by Wyndham Johnstown

Property: Microtel Inn & Suites by Wyndham Johnstown
Address: 136 Comrie Avenue, Johnstown, NY 12095
Phone Number:
Location: United States > New York > Johnstown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Johnstown
Price Range (Based on Average Rates): $
Hotel Class:2 star — Microtel Inn & Suites by Wyndham Johnstown 2*
Number of rooms: 73
Official Description (provided by the hotel):
Welcome to the Microtel Inn and Suites By Wyndham, located in the historical Johnstown! ... more   less 
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Also Known As:
Microtel Inn & Suites Johnstown Hotel Johnstown
Microtel Inn And Suites Johnstown
Johnstown Microtel

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