First of all just the drive there is beautiful. You drive through the cute village and along a beautiful stretch of beach to finally arrive at what seems like paradise until you actually want something.
We had planned to stay here but it is very hard to get a booking especially since it was a 3 day weekend and we were a group of 10 but we thought we would come and enjoy a nice afternoon with a great lunch. We made quite a treck out of the way to discover that not only was the kitchen closed but they really did not want to give us anything. We actually had to argue with multiple staff just to sit down. We were told rudely and repeatedly that we could not sit down because it was for dinner. (it was only 3pm) Where he wanted us to sit would have never accommodated 10. He actually refused to let us sit in the empty area. We sat anyway. then he said we could only order sandwiches, even though the menu said pizza till 6. we waited over an hour for the WRONG sandwiches in paper bags. no plates no caring they had brought completely the wrong food.
We had to beg for drinks. We also ordered crepes even though they were meant for desert we ordered ahead of time because of there sloooow pace. They came back with 2 out of 6 crepes ordered and said we are out of chocolate (after the fact... you could not have told us in time for us to order something else).
I mean it was RIDICULOUS. WE were the only people ordering and it still took FOREVER and they messed up with EVERYTHING.
After concluding that i would just eat what they had brought because i was so hungry i was about to eat my arm, i at least needed some mayo and mustard. i went to the kitchen myself to get the mayo. when i peeked in the kitchen what was the first thing i saw?? I GIANT and FULL container of Nutella WHAT??!! out of chocolate?? or just completely rude and lazy. Oh, i am so sorry you don't want to actually do your job. I inquired and they then said we are out of crepe. OUT OF crepe??? you mean you have no eggs and flour in your kitchen, i find that hard to believe.
I went to find the manager, lets just say i can see who trained them. He was not as rude but still aloof and not bothered at all that we were having a horrible experience he referred me to the bar manager (who had been one of the unhelpful ones) he said oh sorry sorry. But THEN upon getting the bill they overcharged us and then the another server argued with us AGAIN.
I am sorry but what happened to the guest is always right or at least trying to accommodate the best way possible. They are lucky it is so beautiful there otherwise it would be shut down. It was not just one person and one experience it was every single person we came across. Rude and arguing with the GUESTS!! Come on really!
And not to leave out that the bathroom was a mess, no toilet paper the entire afternoon, people were using the toilet seat covers and there were pieces all over. It was gross.
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- Also Known As:
- La Casa Del Papa Hotel Ouidah
- La Casa Del Papa Benin/Ouidah