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“Good hotel with room for improvement”

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Hampton Inn Jericho - Westbury
Ranked #1 of 5 Hotels in Jericho
Certificate of Excellence
Torrance
Level Contributor
34 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Good hotel with room for improvement”
Reviewed January 15, 2014

We stayed 4 nights at the hotel when we were attending a funeral on Long Island. We had 2 queen sized beds, a sofa, and a desk in our room. After requesting additional coat hangers, we had enough space to unpack our clothing from the suitcases.

The bed was comfortable. The thermostatically controlled heat was good and reasonably quiet, as was the refrigerator. The shower above the bathtub was also good with no noticeable delay in dispensing hot water.

When we returned to our room late in the evening on the day of the funeral, we discovered that housekeeping had neglected to service it. The front desk had to summon an assistant to replace our towels and empty our waste baskets. Later during our stay, one of the CFL light bulbs on the night stand burned out. We notified the front desk, but it remained to be replaced upon our departure.

Wi-fi connections were slow, both in our room and in the breakfast area.

The hotel has a large breakfast area, a nice fitness room and a business center. When I tried to print local directions in the business center, toner was low on the only printer available there. The front desk did not have a replacement cartridge on hand, and had to print my documents for me at the front.

We left before breakfast for an early morning flight on Sunday. We requested a grab bag for both of us that the hotel provides its guests in lieu of its breakfast buffet. At time of request, we were told that the grab bags are normally provided on weekdays only, but that there were bags available for us to be picked up on the morning of our departure. When I picked up 2 bags, the desk clerk informed me that those were the last ones, and that he had not been notified that they were reserved for anyone in particular.

In summary, this is a good travel hotel that needs to pay more attention to details, inspections, and internal communications.

  • Stayed January 2014, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank Zafss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hampton-NYCJE, General Manager at Hampton Inn Jericho - Westbury, responded to this review, February 12, 2014
Thank you for your recent feedback on your stay with us. I am glad that you found the accommodations at our hotel to fit your needs. I will make sure that to share this feedback with my staff. We look forward to seeing you when in the Long Island area!

Sincerely,
Gerry Dalmanieras
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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463 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Dallas, United States
1 review
Reviewed January 15, 2014

I was in town for business and needed a place to stay for the night. The room was comfortable and quiet and the free in-room wifi, fitness center, and breakfast were more than adequate and what you expect to find at a Hampton. I would definitely stay here again.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Amanda S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hampton-NYCJE, General Manager at Hampton Inn Jericho - Westbury, responded to this review, January 16, 2014
On behalf of all of us at the Hampton Jericho/Westbury,NY, we are glad you enjoyed your recent visit and that you would definitely stay with us again. Thank you for taking the time to let others know how helpful you found our staff and hotel amenities.

We hope that you will visit us again when your travels bring you back to the Long island area

Best Regards,

Gerry Dalmanieras
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Venice, FL
Level Contributor
76 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed January 15, 2014

The staff is very helpful and the hotel has all the amenities for either an overnight or longer stay. The breakfast room is larger than most and is fully stocked to get your day off to a good start. This is my second stay and will return whenever I am in the area.

Room Tip: Room 129 worked for me!
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  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lensattic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hampton-NYCJE, General Manager at Hampton Inn Jericho - Westbury, responded to this review, January 16, 2014
Our entire staff of employees thank you for your delightful comments on your experience here at our Hampton Inn Jericho/Westbury,NY! You have validated that we are able and willing to provide our guests with the level of service, product and value that you expect. It also validates our continuous mission to maintain a high level of service so that all our guests acquaint themselves with our "Memorable Service."

Thank you for your business and we look forward to seeing you again when your travels bring you back to the Long Island area!

Sincerely,
Gerry Dalmanieras
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
YORK, United States
2 reviews
Reviewed January 8, 2014

This is a great place to stay. Rooms we stayed had two queen beds and a pull out couch. Great for families. Easy access from Long Island Express Way. Well appointed rooms with comfortable beds. The complementary breakfast was great.

  • Stayed December 2013, traveled with family
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Review collected in partnership with Hampton

Helpful?
Thank Regi S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hampton-NYCJE, General Manager at Hampton Inn Jericho - Westbury, responded to this review, January 10, 2014
I would like to thank you for taking the time to review our hotel and share your comments. I am happy to see that you enjoyed your stay with us! It sounds like all the staff here did an amazing job making you feel at home, which is our number one goal. I will share your wonderful comments with the entire staff here. Thanks again for staying with us and I hope to see you again the next time you are in the Long Island area!

Sincerely,

Gerry Dalmanieras
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Redmond, WA, United States
1 review
Reviewed January 6, 2014

Great facility for Business meetings, either downtown Manhatten (LI Expry or RR) or all Central Long Island business locations. REasonably easy access to all Long Island cities and attractions. Great dining facilities nearby.

  • Stayed December 2013, traveled with family
    • Value
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    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Martin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hampton-NYCJE, General Manager at Hampton Inn Jericho - Westbury, responded to this review, January 10, 2014
Thank you for taking time to post a review regarding your stay with us. I am happy to hear that you enjoyed your stay. I will be sure to share your comments with our team. We look forward to seeing you again the next time you are in the area.

Sincerely,

Gerry Dalmanieras
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Somerville, United States
1 review
Reviewed December 24, 2013

I thoroughly enjoyed my stay at this hotel! The staff was friendly and extremely accommodating. The breakfast was delicious! I even received a complimentary phone call about 10 to 15 minutes after checking into my room just to insure I was satisfied with the room ( I was extremely satisfied) The room was pretty , clean and spacious! I would certainly stay at this hotel again and recommend it to friends and co-workers.

  • Stayed December 2013, traveled on business
    • Value
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    • Cleanliness
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Review collected in partnership with Hampton

Helpful?
Thank Amy A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hampton-NYCJE, General Manager at Hampton Inn Jericho - Westbury, responded to this review, January 10, 2014
We are so happy to hear you enjoyed our wonderful hotel. The team absolutely loves hearing comments as they truly take them to heart. Thank you for taking some time to write about us....we really appreciate it!

Sincerely,

Gerry Dalmanieras
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hartford, United States
1 review
Reviewed December 12, 2013

I usually stay at this location because it is about the only place for many miles around this part of Nassau County. The last stay I had issues with lack of hot water in the morning. I alerted the staff and hopefully they will correct the problem the next time I stay there. The staff is courteous and friendly

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Norm O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hampton-NYCJE, General Manager at Hampton Inn Jericho - Westbury, responded to this review, December 19, 2013
Thank you for taking the time to give us your wonderful review of our hotel. It's always great to hear that our guests enjoy staying with us. We would welcome you to return to us on a future visit to the Long Island area!

Sincerely,
Gerry Dalmanieras
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Jericho - Westbury

Property: Hampton Inn Jericho - Westbury
Address: 120 Jericho Tpke, Jericho, NY 11753-1044
Phone Number:
Location: United States > New York > Long Island > Jericho
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Jericho
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Hampton Inn Jericho - Westbury 2*
Number of rooms: 80
Official Description (provided by the hotel):
The Hampton Inn in Jericho/Westbury is located off the Long Island Expressway. The hotel is upscale, and its contemporary design is sure to please even the most demanding guest. The guest rooms are some of the largest in the area. It includes a 32'' LCD flat screen television, complimentary high speed Internet access and luxurious bedding. The hotel has a state of the art fitness area, indoor heated pool, upscale business center and perfect mix lobby. The hotel features two meeting rooms and large public areas. During your stay at the Hampton Inn, be sure to take advantage of what Long Island can offer. Best of all, it is only minutes away from the hotel. The local attractions include Jones Beach State Park & Theater, Bethpage State Park & Bethpage Black Golf Course home of the 2009 USGA Open Championship and the Nassau Coliseum. Guests can also take a short ride to Long Island's largest mall, Roosevelt Field Mall or visit the famous Westbury Music Fair. The hotel is expertly maintained while focusing on making your trip as homely and pleasant as possible. We are looking forward of see you. Be sure that you are a part of the Ultimate Hampton Experience!Hampton Inn is the nation’s leading chain of quality, value priced hotels, Here you’ll find clean, fresh comfortable rooms standard with a coffee maker, iron, ironing board, and 32” LCD flat screen television. Enjoy free local calls and no surcharge for using a calling card. A complimentary “On the House” hot breakfast served every morning. Complimentary copies of USA Today are available Monday through Friday. Free coffee and tea are available in the lobby 24 hours a day, as are 24-hour Front Desk Message and fax service. ... more   less 
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Also Known As:
Hampton Inn Jericho Westbury Hotel Jericho

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