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“Reasonable hotel even though the hurricane.”

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Comfort Inn JFK Airport
Ranked #16 of 30 Hotels in Jamaica
Greenville, SC
Level 4 Contributor
43 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Reasonable hotel even though the hurricane.”
Reviewed April 11, 2013

I stayed at this hotel for a month before the hurricane and a week after. The hotel was clean but the rooms were very small especially for the price. The staff was average. The hotel was set with a generator in case we lost power, luckily we never did even though most of long island did, I gues we were on JFKs power grid.
I wuld think about staying here again, but not really loving it.
It probably is better than normal in NY for the price.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TKWare2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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310 reviews from our community

Traveler rating
    35
    96
    114
    31
    34
See reviews for
70
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
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English first
Indianapolis, Indiana
Level 6 Contributor
104 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed April 8, 2013

We booked this hotel for a one night stay upon our return from China. We had an early flight the next morning and wanted a hotel that was close and convenient. Called for the free hotel shuttle and waited for over an hour for it to arrive(keep in mind, we had just arrived from a 14 hour flight).Not the best start. when we checked in, we were given a room with one double bed. We had booked 2 double beds. Front desk clerk refused to give us a room with 2 dble beds without paying additional fee. He wanted $50.00 to upgrade. I refused and got out my confirmation letter to show him. He insisted it was for a double, meaning 2 people and not two beds! I finally agreed to pay $20.00. He wanted cash, which I did not have. He forced me to walk down the street in a very scary neighborhood, to an ATM located in a garage. There were many men working on cars in the bays, on the lot, on the street, you name it. They all stopped and stared when I walked up to the ATM. I was fearful, but got the cash and took it back. He gave us a new room. The room smelled very stuffy, was on street level on the busy street, but worst of all, the door did not lock. It looked like it had been kicked in. The front desk clerk refused to move us. We piled our luggage in front of the door. It was a horrible experience. Yes, it was close to the airport, the driver was very nice, but that it was it for the positive. I would highly recommend against this hotel.

Room Tip: Avoid At all costs!
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  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank nanatbrdg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
comfortinnjfk, General Manager at Comfort Inn JFK Airport, responded to this review, July 13, 2013
Thank you for taking the time to complete the trip advisor online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
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Sandy
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 8, 2013

The hotel was close and convenient. They were quite busy and first sent me to a room already occupied. When I finally got my own room, it was quite clean and comfortable (the bed was very firm - I should have tried the other one.) the shuttle drivers were very nice and helpful. And the breakfast was quite good.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jenell B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
comfortinnjfk, Guest Relations Manager at Comfort Inn JFK Airport, responded to this review, April 18, 2013
Thank you for your review! We really appreciate it. We're glad that your enjoyed our hotel & its amenities. I will be sure to pass your kind words to our staff and especially our housekeeping staff! We work very hard to keep out hotel clean and our service friendly shuttle driver. Whenever you are in JFK area, make sure to stay with us! Looking forward seeing you again!

Thank You!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level 4 Contributor
42 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed March 29, 2013

Very poor attitude, Rooms difficult to get in... So cramped, stuffed and difficult to get in. Poor cleanliness exhibited in almost every nook and cranny of the hotel, especially the room. There were cockroaches in the room with dirty towels hanging Nothing about this place is good. Room was too. Really tiny. Looks really cheap - sells expensive.

Room Tip: Stay away from this place...
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  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Himontin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
comfortinnjfk, Guest Relations Manager at Comfort Inn JFK Airport, responded to this review, April 2, 2013
We appreciate you taking time to write your thoughts on your stay! We appreciated the positive and the negative, it gives us change to improve! We sorry that you found the staff poor attitude and Rooms difficult to get in and its cleanness. I will make sure that i have a work with my staff with regard to the problems you experence at the hotel does not happen again. Thank you for your feed back and We hope to see you in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Westmead, New South Wales, Australia
Level 5 Contributor
58 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed March 27, 2013

We stayed 1 night at JFK as we had a late flight arriving into New York. As I am in a wheelchair, we required specific rooms to stay in. The wheelchair accessible rooms are located on the ground floor.. but the one we had was tiny. There was no way I could manouver the wheelchair around the room. I had to go in front ways and back out into the hall way. The bathroom was small and dangerous. When using the toilet, the wheelchair was in the door way, couldn't close the door. The shower was a roll-in... but the floor was dangerous when wet. As I said it was only for 1 night, so was a place to sleep. I wouldn't recommend any longer stays.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andrew H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
comfortinnjfk, Guest Relations Manager at Comfort Inn JFK Airport, responded to this review, March 29, 2013
We appreciate you taking time to write your thoughts on your stay! We appreciated the positive and the negative, it gives us change to improve! We are sorry to hear that you found the room tiny and had some issue with the bathroom. We will look in to this and make improvements to accomodate your stay. Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Level 6 Contributor
168 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
Reviewed March 25, 2013

The hotel is close to the car hire centre at JFK so is really handy if you arrive late. It's a bit shabby now, but the rooms are clean and the bed was really comfy. The staff were helpful. The breakfast was OK - rather 'plastic' but met our needs at the start of a long journey. It was fine for one night, but I wouldn't want to stay for more than that.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Frissels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
comfortinnjfk, Public Relations Manager at Comfort Inn JFK Airport, responded to this review, March 29, 2013
Thank you for taking time to review & for your business! We really appreciate it. I will pass this along our staff! Also, we're glad you enjoyed your stay, accommodation, service, amenities and breakfast! We look forward seeing you near future and again Thank You for Traveling & Thank you for your business!! :)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Coral Gables, Florida
Level 5 Contributor
71 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed March 25, 2013

Worst thing in tiny bathroom with everything you need is toilet without cover. Since shelf to put cosmetics and lotions is just above, I kept worrying that something would fall in. This is such a simple problem to fix - only public toilets in the subway are without a cover, and it should never happen in a hotel.

Room Tip: Best way to choose is to go elsewhere
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  • Stayed March 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Alma K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
comfortinnjfk, Guest Relations Manager at Comfort Inn JFK Airport, responded to this review, March 29, 2013
We appreciate you taking time to write your thoughts on your stay! We appreciated the positive and the negative, it gives us change to improve! We sorry about the toilet without cover. We appreciate the feed back and we will look into and try to correct the problem for our future travelers. Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Inn JFK Airport

Property: Comfort Inn JFK Airport
Address: 14436 153rd Ln, Jamaica, NY 11434-4204
Location: United States > New York > Queens > Jamaica
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #16 of 30 Hotels in Jamaica
Price Range (Based on Average Rates): $
Hotel Class:2 star — Comfort Inn JFK Airport 2*
Number of rooms: 59
Official Description (provided by the hotel):
The Comfort Inn JFK Airport is just 0.75 mile from JFK Airport and allows quick access to Manhattan, Brooklyn, Bronx, and Long Island. This Jamaica, NY hotel is minutes from Aqueduct racetrack, Jones Beach State Park, Rockaway Beach and Nassau Veterans Memorial Coliseum, home of NHL's New York Islanders. New York City and its many popular attractions are only a quick drive away. 32" flat screen televisions in the rooms. Located with-in 3 miles of the Newly Opened Resort World Casino at Aqueduct Racetrack! ... more   less 
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Also Known As:
Comfort Inn Jfk Hotel Jamaica
Jfk Comfort Inn
Comfort Jfk Airport Inn
Comfort Inn Jamaica
Jamaica Comfort Inn

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