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“Pleasant”

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Hilton New York JFK
Ranked #7 of 31 Hotels in Jamaica
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Pleasant”
Reviewed April 29, 2014

My family and I stayed for I might prior to our flight early the next morning. All the staff we met were cordial & accommodating to the best of their ability. We were made comfortable considering it was a one night stay... Thank you!

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Familycaxa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin W, General Manager at Hilton New York JFK, responded to this review, April 30, 2014
Thank you for sharing your experience.
I'm pleased we met your expectations and made your visit pleasant.
Hopefully your next visit to JFK can be a little longer.
Again, "thank you".
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (225)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
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English first
Walnut Creek, California
Level Contributor
120 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed April 27, 2014 via mobile

My wife and I stayed at the Hilton JFK overnight before flying overseas. The room was fine -- furnishings in pretty good condition, comfortable bed, very quiet soundproof windows (although we did hear noise from the next room through the connecting door -- I recommend asking for a room without a connecting door), and okay but small bathroom. The main reason we chose this hotel was that it has a restaurant which is open all day, compared to some hotels like the Marriott
Courtyard which are open only for breakfast and dinner. The food was actually pretty good. Check-in was fine, and the front desk staff were very friendly. I would stay here again.

Stayed April 2014, traveled as a couple
Helpful?
1 Thank InsideScooper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin W, General Manager at Hilton New York JFK, responded to this review, April 28, 2014
Dear InsideScooper........
Thank you for the favorable comments.
I'm delighted to hear that we met your expectations and the Hilton JFK Team made your visit warm and memorable. I'm pleased you enjoyed our full-service food and beverage offerings and loved the food (not bad for an airport hotel?)
I hope you had a safe flight and again, "thank you".
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Los Angeles, CA
Level Contributor
75 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
Reviewed April 24, 2014

We had 2 rooms for 1 night as we arrived into JFK at 10:30pm. We waited about 10 minutes after calling for the hotel shuttle to pick us up. The front desk was very friendly and gave us all the information we needed and arranged for a private car to take us to visit St John's University the next morning as our 2nd son has been accepted there. We had a quick late dinner & drinks in the restaurant. The burgers were good. Both our rooms were large, clean and nicely furnished. The sheets were of very high quality and were nicer than the sheets in our rooms at The Palace Towers in NYC the rest of the week! It was very quiet. No hotel noise and no airport noise! I would not hesitate to recommend this hotel for the night if you are flying into our out of JFK. Our son ended up choosing St John's (still can't believe he turned down Hawaii!) so I am sure we will be back in the near future for freshman orientation.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
3 Thank RPV5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin W, General Manager at Hilton New York JFK, responded to this review, April 25, 2014
Thank you for the valued comments.
My team and I are pleased to know we exceeded your every expectation.
Please tell your son the Hilton JFK Team says...congratulations!!!
Looking forward to having you back for Freshman Orientation.
Again, my sincere "thank you".
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Bengaluru, India
Level Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed April 24, 2014

Clean, friendly and classy. They do have frequent shuttle to and forth between airport and hotel which is really convenient. On the flip side the do have very little vegan/vegetarian food options in their menu. I had difficulty finding something to eat for breakfast. Hopefully they will have more options next time I visit.

  • Stayed February 2014, traveled on business
    • Value
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Helpful?
Thank vijincet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin W, General Manager at Hilton New York JFK, responded to this review, April 25, 2014
Thank you for sharing your experience.
The Hilton JFK Team and I are pleased to know you enjoyed your visit.
I spoke with the Executive Chef and he will certainly look into adding additional vegetarian items to our menus. Comments like yours are invaluble in assisting the hotel to find opportunity's for future improvement......again, "thank you".
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Alexandria, Virginia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 23, 2014

I have spent many nights in the JFK area for business and the Hilton is by far the best hotel option. Dana at the bar is magnificent, and if you have access to the Executive Club, Robert provides first class service. Shuttle service is prompt and courteous, front desk employees provide excellent service regardless of status, based on my observations, but they have also recognized my diamond status and treated me accordingly. Super comfortable beds - awesome pillows!

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kateyhz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin W, General Manager at Hilton New York JFK, responded to this review, April 25, 2014
Kate,
Wow...thank you for the 5-Star review!!!
I'm pleased to know a few of my dedicated Team Members made your visit extra special.
Knowing we exceeded all expectations is a true compliment to me and my Team.
All the best for safe travels and choosing the Hilton New York JFK as your "home away from home".
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Sacramento, California
Level Contributor
68 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed April 23, 2014

We got stranded at the JFK airport due to airline issues and the airline put us up at the Hilton New York JFK in Jamaica. The airport has a shuttle to/from the airport so that was convenient. There is a lovely lobby and ample seating for meeting and visiting with people. Additionally, there is a bar and restaurant in the lobby. Food at the restaurant was reasonably priced and tasty. Our room was reasonably sized and nicely decorated. The desk was good for working on the computer as the lamps had pass-through outlets. This was a good hotel for business travel. The only drawback I can see is the "pay" parking lot for our friend who came to pick us up. You have to pay in the lobby at a machine in order to get out of the lot. The parking was a bit pricey. Other than that is was a nice place to spend the night after being delayed by the airline.

  • Stayed January 2014, traveled with family
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank FrogDogGirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin W, General Manager at Hilton New York JFK, responded to this review, April 25, 2014
Thank you for sharing your experience!
I'm pleased to know we exceeded your expectations and made your "longer than expected" visit a restful one.
Hopefully you made it to your destination safe and sound.
Keep us in mind if your in the area again and "thank you" for the valued comments.
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Oslo, Norway
Level Contributor
278 reviews
119 hotel reviews
common_n_hotel_reviews_1bd8 130 helpful votes
Reviewed April 21, 2014

Standard airport hotel, has had an interior upgrade but still feels a bit old. Decent service but the executive lounge provide very limited and disappointing service. No Diamond status recognition. Limited airport pick up.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EKnive
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin W, General Manager at Hilton New York JFK, responded to this review, April 22, 2014
Thank you for sharing your experience.
The Hilton JFK Team was pleased to have you as our guest, however, I'm sorry to hear that you felt the hotel to be "standard" and "a bit old". It's only been two years since we completed a $20 million dollar renovation and upgraded all the full-service amenities. Having features such as Starbucks, a huge Food / Beverage operation, an Indoor heated (82 degrees)Saltwater Pool and an Executive Club Lounge are all one notch above the 26 neighboring hotels in the JFK market.
Again, "thank you" for your comments and hopefully we'll see you back in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton New York JFK

Property: Hilton New York JFK
Address: 14402 135th Ave, Jamaica, NY 11436-2200 (Formerly JFK international Airport Hotel)
Phone Number:
Location: United States > New York > Queens > Jamaica
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Jamaica
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton New York JFK 3.5*
Number of rooms: 356
Official Description (provided by the hotel):
The Hilton New York JFK Airport offers travelers inviting, comfortable and elegantly appointed accommodations minutes from one of the busiest airports in the United States. The hotel is a pleasant alternative to Manhattan prices for business, meetings or pleasure. ... more   less 
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Also Known As:
Holiday Inn Jfk Airport
Jamaica Holiday Inn
Holiday Inn Jamaica

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