I stayed at the JFK airport Hilton from Dec 30th to Jan 1st. I was shocked to find that the room they gave us, a suite, had dirty towels and trash from the last guest. I called and they brought up more towels. By this time, I realized that our room (831) was freezing. It was only 62 degrees inside. With our two young children, the last thing we wanted was for them to be cold. I again called guest services who said they would send the engineer. I waited 15 minutes and called again. At this point, We have to put back on our jackets. All we wanted to do was get to our room shower, and go to bed. But we couldn't shower, it is simply too cold. After a third call, the engineer showed up and said he had to "reset" the machine on the roof. He did, and the heat came on. Then he warned me that this might happen again. It did. Twice more in the night I had to call the desk and have them reset it. Each time, the engineer felt compelled to knock on our door to be sure we had heat. That is fine at 5:00pm when we first saw the engineer, but it is not good at midnight or 5:20 AM, the other two times I had to call. Throughout our stay, the heat never would last more than one cycle. We had to turn it up to 75 degrees, get him to reset it, then enjoy the heat while it lasted. I called more than 10 times to have the engineer "reset" our unit. When I told the front desk about the issue, they told me they where aware of it and that it mainly affected the heat in the suites. They said the company that was suppose to fix the unit would not come until January 2nd. To make matters worse our room was missing a curtain in the living room area. This meant the lights of the airport illuminated the room the children slept in all night long. Also, we discovered our refrigerator was broken after putting food in it to discover a puddle underneath the next day. Apparently, the compressor died and all the ice had melted, soaking our food and wetting the floor. The pool was only open for a few hours a day. The entire reason we chose the hotel was the hilton name and the pool.
I have stayed lots of times in Hiltons. I have, prior to this, always had a great stay and a good night's sleep. We paid $916 for a 2 night stay that was absolutely terrible. I was not offered another room or a discount on our room by either manager I spoke to
- Official Description (provided by the hotel):
- The Hilton New York JFK Airport offers travelers inviting, comfortable and elegantly appointed accommodations minutes from one of the busiest airports in the United States. The hotel is a pleasant alternative to Manhattan prices for business, meetings or pleasure. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Hotels.com, Travelocity, Priceline, Orbitz, Expedia, Agoda, Hotwire, Cancelon, HotelsforEveryone, getaroom.com and HotelQuickly so you can book your Hilton New York JFK reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Holiday Inn Jfk Airport
- Jamaica Holiday Inn
- Holiday Inn Jamaica