As a Diamond member I stay at Hilton branded hotels almost exclusively. Due to a missed connection I ended up staying one night(only seven hours, actually) at this hotel.
I found the front desk staff to be somewhat harried and not especially welcoming although they weren't busy. There was no staffed separate line for Hhonors members and the fellow who checked me in didn't acknowledge my status. When he gave me the key to my room, it was not on the executive floor despite the fact that I later found that these rooms were available. He did not mention that my key would grant me access to the executive lounge for breakfast until I called from the room to ask. He snapped at me that the lounge was already closed that evening before I was able to ask him about the opening time for the lounge in the AM.
These might sound like silly complaints, but many of us are brand-loyal just to obtain these perks that make traveling easier and more pleasant, and these amenities (and polish and courtesy) were lacking that evening.
The room itself was clean and comfortable and although the HVAC system isn't quiet it didn't bother me. There was a large modern TV, a comfy king-sized bed, adequate work space, a spacious bathroom with plenty of towels. The hotel is well insulated from aircraft noise.
The executive lounge is nicely appointed and has a solid breakfast with a few hot options although not up to top Hilton standard. The staff there is lovely and polite.
The hotel shuttle backs up a lot and it is packed, so make sure you show up early. The driver was courteous and professional and the hotel summoned overflow shuttles for leftover guests.
- Official Description (provided by the hotel):
- The Hilton New York JFK Airport offers travelers inviting, comfortable and elegantly appointed accommodations minutes from one of the busiest airports in the United States. The hotel is a pleasant alternative to Manhattan prices for business, meetings or pleasure. ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Jfk Airport
- Jamaica Holiday Inn
- Holiday Inn Jamaica