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“outstanding hilton”

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Hilton New York JFK
Ranked #8 of 30 Hotels in Jamaica
Reviewed January 30, 2013

I stayed at the hotel for almost 7 weeks and the time just flew by. I think the front desk staff and the food service staff were excellant.
I would like to especially thank Gloria and Stella in the executive lounge upstairs and Brian Long in the 144 Lounge. They all went over and above to make the stay enjoyable.
Thumbs up to them.

Charles Murdock

  • Stayed: December 2012, traveled on business
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Thank Charles M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,474 - 1,480 of 1,786 reviews

Reviewed January 29, 2013

I have stayed at the JFK Hilton since the week it opened and I am there on business frequently. It is by far the best property currently operating around the JFK perimeter. What makes it most appealing is Dana behind the bar. I've rarely seen any bar person work the way she does and all with a refreshing and courteous attitude. On a recent stay the restaurant/bar was overwhelmed due to inclement weather.
But there was the reliable and affable Dana.....serving and pleasing a variety of patrons....some not so nice as others.

Room Tip: rooms facing north are away from highway and airport noise but rooms facing the airport afford a gre...
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  • Stayed: January 2013, traveled on business
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Thank 48mike48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 28, 2013

Stayed on a Saturday before flying out to Dominican Republic. Nice hotel, close to JFK took us less than 10 minutes to drive to airport. Got there around 4pm and it was very quite with no lines, it gets really busy after 6pm with layover travelers.
Had an executive level room which included access to the lounge, was told when I booked the room that it would be open Saturday night serving food, it was not and all the front desk would do is throw you a coupon for a free appetizer.

Didn't make up for the extra cost. Had several coworkers staying and they were told the same thing with the same results. So this must be their policy to screw weekend travelers and just throw them a $10 bone when you complain. They did say it would be open for breakfast but not till six am and we were out at 5am. Nice scam on their part but not what I expect from hilton.

They should have refunded us the difference.

The room was nice and clean and we ate at the bar/lounge and the service was good until it got busy. Their excuse was they were down one cook but it seemed short staffed on waitstaff as well.

Overnight parking was easy but plan on spending $18.

All in all nice but don't book executive level on the weekend, unlike Sheraton that has their's open on the weekend, Hilton jfk is just scamming you for the higher room rate.

Stayed: January 2013, traveled on business
1  Thank Edmitchell66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 27, 2013

I stay here quite a bit for business. Dana is usually there and provides nothing but exceptional service. This was quite evident when the place was full because of Hurricane Sandy. She was able to attend to everyone and still with a smile. Thank you Dana!! I look forward to seeing you on my next trip.

  • Stayed: December 2012, traveled on business
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Thank Jennifer B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 25, 2013

i spent 2 nights at the hotel Jan 23-25. beware all rooms do not have a tub. heat vents are very noisy. gym is small but comfortable. i had to request stopper for bathtub each night. bathtubs do not have rubber mats . the exec lounge is not Hilton quality for evenings, only 1 selection daily and the breakfast offers no hot food. the hotel was busy and the service in the restaurant slow but the bakes mac and cheese is worth the wait. the room was clean and the bed comfortable and the shuttle will drop you at the terminals. i did not have to wait for shuttle pickup at federal circle even though the air train was not working. overall the staff was pleasant especially the lady bartender who always called me by name. i am rating poor because i have stayed at much better hilton property. although the food quality is good it is expensive but it's NY

Room Tip: room 701 is good
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  • Stayed: January 2013, traveled on business
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Thank traveller6004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 25, 2013

Stayed a night there.Very efficient pick up and drop off service at airport.Very very courteous front desk,Good rooms.But air conditioning unit was noisy. Could not sleep.Did not complain as i was there for one night for next day connecting international flight,

Room Tip: No suggestions.
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  • Stayed: January 2013, traveled as a couple
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1  Thank Rohit P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 24, 2013 via mobile

It is a good place if you need to go to jfk, we had a flight back home and we had to get up early for the flight and this is the best location for jfk passengers! The bus took us right to terminal 5 from jetblue! The rooms are modern , the room service food was great and the staff were friendly.

Wish i could come back to this hotel.

  • Stayed: April 2012
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Thank AyeKian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton New York JFK

Address: 144-02 135th Ave, Jamaica, NY 11436 (Formerly JFK international Airport Hotel)
Phone Number:
Location: United States > New York > Queens > Jamaica
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Jamaica
Price Range: $167 - $401 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton New York JFK 3.5*
Number of rooms: 356
Official Description (provided by the hotel):
The Hilton New York JFK Airport offers travelers inviting, comfortable and elegantly appointed accommodations minutes from one of the busiest airports in the United States. The hotel is a pleasant alternative to Manhattan prices for business, meetings or pleasure. ... more   less 
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Also Known As:
Holiday Inn Jfk Airport
Jamaica Holiday Inn
Holiday Inn Jamaica

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