The hotel seemed very nice when we arrived, we checked the room and seemed nice and clean and left our luggage to go visit NY city, but then we came back the problems started.
The shower was clogged making it unusable, maintenance came to fix it after about 1 hr of calling the front desk. They could not fix it and were told by the front desk that no other rooms were available (by now it was about 1 am). The maintenance person told the front desk that they had to do something for us because the shower was absolutely not working then they gave us another room in a different floor.
We had requested a portable crib (which was requested at time of the reservation) was not delivered to our room until our 4th call to the front desk.
Breakfast selection needs to be improved.
After these problems we tried to change to a different hotels but there was no vacancy anywhere close by.
Now on the positive side the beds were very comfortable, and after a very rocky beginning we had no problems the subsequent 2 days.
- Official Description (provided by the hotel):
- The Hilton New York JFK Airport offers travelers inviting, comfortable and elegantly appointed accommodations minutes from one of the busiest airports in the United States. The hotel is a pleasant alternative to Manhattan prices for business, meetings or pleasure. ... more less
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- Also Known As:
- Holiday Inn Jfk Airport
- Jamaica Holiday Inn
- Holiday Inn Jamaica