i went in to this hotel to booked three nights only to find out that there was no single room avaiable only the room with a jacuzzi which cost more however there will be a room available the next day if i want to take the upgrade room for one night then i can move to the single room with out the jacuzzi the next day , of course ill have to be charge the respective rates, after negotiating without success i took the options, the next morning i moved rooms , sign up the paper and do all the necassary arrangments, not only to find out on night three that i no longer have a room for my last night, while going up in the elevator the male receiptionest called me to advised that i no longer have a room there , i only book for two nights and my stuff was taken out of the room by the hotel staff and was placed at the receptionist area awaiting to be picked up
Advised that i book three room and explained the above infomation but that male receptionist whose name was Kumar was rude and defensive he made me paid the rate for the upgraded room with the jacuzzi, he was not even Apologetic and no customer service skill was applied in such situation, what make this customer service experience so frustrating was this was the same receptionist give me the options to take the upgraded room and then moved to the single room for the other two nights, in the process of removing my personal belongings i lost , purfume, cream, sleeping clothes , no tooth brush, no tooth paste ....what a bad experience , i will never go back there or recommend this hotel to top it off the last night there was blood stain in the sheet ...what an upgrade!!!!!!!!!!
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- Also Known As:
- Clarion Jamaica
- Jamaica Clarion
- Clarion Hotel Jamaica