I'd just arrived after a long flight from Sweden. The shuttle picked me up at the airtrain station, front desk got me checked in smoothly, and they wisked me off to the airport at 430am the next morning. Friendly, clean, and positive attitudes! More
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Clean and comfortable
Shuttle times great as proximity avoids traffic
Accommodated a booking error on my part
Gracious staff helping me with my oversight
Breakfast was delicious
Shuttle driver was a good driver
I am happy to hear you enjoyed your stay with us. Your comments about the shuttle, breakfast and overall staff will help as we continually work to improve our guest experience. We look forward to welcoming you back to our hotel when you travel.
The Hilton Garden Inn is one of our favorites. The shuttle drivers are friendly and professional and the ride is very short from the Federal Circle shuttle pick up point. The customer contact representatives at the JFK Garden Inn réception are supercool as are the restaurant staff!
Thank you for taking a moment to share your experience. I am glad to hear we are one of your "favorites" and appreciate the recognition of the staff especially the drivers. We look forward to continuing to welcome you back to our hotel when you travel. If I can be of any assistance please let me know.
The front desk staff were extremely helpful at check-in. And friendly bowl check in and check out. The airport shuttle could not have been more problem free. This was a stay being paid for by one of the airlines due to a missed flight. Even though all rooms had already been used, the front desk ensured that we had a place to stay
I am glad to hear that you enjoyed your stay despite the circumstances with your flight. I appreciate your comments and hope the next time you stay it is because you choose us.
The level of traffic noise in room 602 was appalling and we had a sleepless night. The restaurant was very busy, and the nice waiter was at the end of his tether. We waited 45 minutes for our food and then one meal was cold.
We are sorry to hear that your sleep was interrupted by the outside traffic our windows are double paned to alleviate the noise of the airplanes in the area. Your comments about your restaurant experience will help as we continually work to improve our guest experience. We look forward to welcoming you back to our hotel when you travel. If I can be of any assistance please let me know.
The hotel is clean and very basic-but very convenient for leaving your car as van service is excellent, and they have your car waiting when you get back. If flying out of JFK and leaving car this is a really good option-as not many great hotels near JFK.
Thank you for taking a moment to share your experience. I am happy to hear our convenience of park and fly worked well for you we look forward to welcoming you back to our hotel when you travel in the future. If I can be of any assistance please let me know.
