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Hilton Garden Inn Queens / JFK Airport
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All reviews front desk jfk airport federal circle the entire staff new york every half hour next morning shuttle service free shuttle an early morning flight one night stay long flight between flights hgi diwan driver proximity
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Reviewed July 19, 2019
Great place to stay

I have been twice in this hotel for the location(airport). It is a great hotel, clean, the service is great and the staff as well. I used the airport shuttle, it was on time and the drivers were very courteous.

Date of stay: July 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Ask Edith240379 about Hilton Garden Inn Queens / JFK Airport
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tracy K, General Manager at Hilton Garden Inn Queens / JFK Airport, responded to this reviewResponded July 22, 2019

Thank you for continued loyalty we look forward to welcoming you back to our hotel. We appreciate you taking the time to post a review.

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Reviewed July 19, 2019
Great staff

This hotel is close to JFK, has an airport shuttle every 30 minutes, friendly staff, and restaurant on site.
I recommend the steak sandwich.
Room was quiet, comfortable, and clean.
Staff was accomodating and engaging.
I would stay here again.

Date of stay: July 2019
Trip type: Traveled solo
Ask fitnessdetective about Hilton Garden Inn Queens / JFK Airport
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tracy K, General Manager at Hilton Garden Inn Queens / JFK Airport, responded to this reviewResponded July 22, 2019

Thank you for your review of the hotel and our steak sandwich. We look forward to your return and trying one of many new items on the menu as well.

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Reviewed July 18, 2019
Hilton Garden Inn in Queens, N.Y.: Review

This stay was for our mother's 90th Birthday Celebration. She had lived in Queens and the Hilton Garden Inn was not far from the senior center where the event would take place. The staff at the Hilton Garden Inn was so understanding of time issues, and allowed us an extended period for our room accommodations. Thank-you!

Date of stay: July 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Ask denisehX205ZQ about Hilton Garden Inn Queens / JFK Airport
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tracy K, General Manager at Hilton Garden Inn Queens / JFK Airport, responded to this reviewResponded July 22, 2019

Happy Birthday to your mom! I am glad to hear you and your family were able to enjoy your stay and celebrate with your mom. Thank you for taking the time to post a review, We hope to see you to celebrate many more birthdays!

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Reviewed July 17, 2019
Stay away from this piss factory

Front desk was as unwelcoming as it gets, she acted like I just invaded her per personal bedroom. Room 422 smelled of wet carpet, mildew and piss. Half a bottle of perfume to cover it up. Bathtub did not drain. This is just awful.

Date of stay: July 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Ask wadewole about Hilton Garden Inn Queens / JFK Airport
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tracy K, General Manager at Hilton Garden Inn Queens / JFK Airport, responded to this reviewResponded July 18, 2019

Thank you for taking a moment to share your experience. I apologize that you were not happy with your stay our housekeeping team works very hard to keep all rooms and bathrooms clean. Your comments will help as we continually work to improve our guest experience. We hope you give us a future opportunity to redeem ourselves.

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Reviewed July 15, 2019
not good

hotel is dated, bedding appeared unclean, expensive for quality plus extra cost for parking and breakfast even for Hilton honors. Front desk unfriendly and unhelpful, sounded annoyed when I called for an extra blanket and never brought it

Date of stay: July 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Ask ferdi1214 about Hilton Garden Inn Queens / JFK Airport
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tracy K, General Manager at Hilton Garden Inn Queens / JFK Airport, responded to this reviewResponded July 16, 2019

Thank you for taking a moment to share your experience. I apologize that you were unhappy with your stay the hotel is planning a renovation for early next year. Please note the Hilton Garden brand does not offer complimentary breakfast except for Gold and Diamond Hilton Honor members who choose as a benefit. Your comments will help as we continually work to improve our guest experience and I hope you give us a future opportunity to redeem ourselves.

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