The bed was horrendous, definitely wouldn't stay for comfort, location was ok but plenty of other hotels are nearby. Next time I'll be choosing else where, the night staff was great, the checkout lady definitely didn't want to be there. More
Expedia.com
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Priceline
The hotel staff were very friendly. My room was clean and quiet. It is an older Hilton Garden Inn but is clean and has a comfortable feel to it. I travel for business weekly and will stay at this hotel again.
Thank you for your review and recognition of the staff. Please contact me directly if you will continue to be traveling weekly as we may be able to assist with a corporate rate. Look forward to your continued loyalty.
I am a Hilton honors member. While the staff here is nice, the hotel does not deserve to carry the Hilton name. My wife and I will never go back to this hotel. The rooms are dirty, and the filtration system is poor. Specifically, the cleaning materials used in the rooms are so overpowering I had to have my room changed three times. It was a cold night in May, I turned the heat on and a puff of smoke come out of the heater. The rest of the night was spent with high anxiety and my ashma kicking in. We stayed here before flying out the next morning. The food was just Ok, the waiters had sour faces and it was like you were asking them for the world.
I would honestly say run, don't walk away. from this place. There are other places to stay at, at JFk, just do your homework and don't make a mistake like we did.
Thank you for taking a moment to share your experience. I apologize that you did not enjoy your stay your comments will help as we continually work to improve our guest experience. I hope you give us a future opportunity to redeem ourselves we look forward to welcoming you back to our hotel when you travel. If I can be of any assistance please let me know.
Accommodating, smells good, good area and friendly. I recommend staying here. To avoid paying for parking you can find parking on the street in front of the hotel. The price could be a little better, but overall it's one of the best prices out there for the area. It's night and cozy.
Thank you for taking the time to complete a review I am glad to hear you enjoyed your stay and appreciate the recommendation and review.
Probably the worst experience I have ever had in ANY Hilton hotel!, I have to book a reservation because of a late flight and the app doesn’t allow me to select the current day because it’s past 12am. So after booking the current day (after 12:am) I arrive at the front desk. The lady starts to check me in and she later tells me that she is unable to check me in because I’m too early and a few needs to be charged. I explain the situation to her and that I’m not going to spend the night from the next day and that I just need to spend that night. She calls the manager and the manager tells her that no exception can be made to accommodate my request. I see no reason why I have to pay 2 days when I’m only going to spend about 8 hours in the hotel. It makes no sense. I call customer service but the diamond desk is not operating because it’s the 4th of July and reservations tells me that they cannot move my reservation to the “3” so that I can do my check in. What’s the reason for been diamond if this request (that should apply to every guest can’t even be done). This is so disappointing. After spending an hour trying to resolve this I decide to go and check in and pay whatever she wants to steal from me. But I can’t check in since she is doing an accounting report. Excellent service (sarcastic just in case)
I am sorry to hear of your experience unfortunately the systems do not always catch up with the times and since you had booked for the following day the system recognizes the check-in as 3pm. I understand our Front Office Manager did reach out to you to extend apologies. I can confirm you were only charged for the 1-night and again apologize for the issues experience. If I can be of any assistance in the future please let me know.
The staff are extremely helpful and have awesome customer service but the food is just horrible beyond words. I always travel to this hotel when I go New York and I don't want to change cause I love the staff but the food.... i.e. chef needs to be changed cause it is just horrible
Thank you for your review I appreciate your recognition of the staff while apologizing for your experience with our restaurant. I can assure you your comments will be shared with our Director of F&B and address accordingly. We will be starting a new menu soon and hope that we have an opportunity to redeem ourselves on your next visit.
