There's a lady in the front desk that doesn't know how to deal with the guests. Her name is SADE DE JESUS, holly crap, she's so rude and a liar. The rest of the staff are always available for helping when you need. Congrats to all of them.
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We were pleased to find this Hilton with a parking option as we were going to Korea, and were within their parking time limit. We didn't price out JFK parking for comparison as we thought the convience was well worth any additional cost. Standard Hilton Garden Inn as far as accommodations. Their staff was very friendly, especially the waiter, but the dinner was just so-so.
Dear trixie5736,
Thank you for sharing your experience at our hotel. We here at the Hilton Garden Inn thrive to make sure our guest extremely satisfied and we are so delighted to hear that our mission was accomplished. We look forward to seeing you again the future.
Good solid rooms, nice breakfast, reasonable dinner prices, shuttle every 30 minutes, close to JFK. The reason I gave it five stars is because of the employees. I stay here often, from the shuttle drivers, front desk staff, restuarant staff, housekeepers and maintenance staff absolutely everyone I have come into contact with is friendly, helpful, and attentively addresses the guest needs. I won't mention names as it would detract from the many employees that have been kind that I don't know their names.
Dear Anthony T,
Thank you for sharing your experience at our hotel. We here at the Hilton Garden Inn thrive to make sure our guest extremely satisfied and we are so delighted to hear that our mission was accomplished. We look forward to seeing you again the future.
One night family stay before leaving on flight from JFK. The hotel is nice and clean. There is a restaurant in the lobby for a quick bite. Quick free shuttle to the airport every 30mins.
This hotel is right next to the hwy and down the road from the airport, so it could be loud at times. Good visit.
Dear Lrcrue,
Thank you for taking the time out to share such a great experience. I am happy to hear you found the Hilton Garden Inn-JFK to your liking. We hope to see you again in the near future.
Enjoyed our short stay before heading back home. The staff was great and very accommodating. Our plans changed last minute and we ended up staying 2 nights instead of one. On both evenings we were out late, trying help my daughter get moved in to her new place. The location was not extremely close to any late night restaurants, at least not that we were aware of without getting completely lost in the dark. BUT the hotels little convenience store had some food items to tie us over til the morning which was great! Especially since we weren't even thinking about eating since we were busy with the move.
The hotel room was comfortable. We had 2 full size beds with 3 adult people, which was not optimal with the sleeping situation but we could handle for a couple of nights. The location is set away from the airport, so it does take some time working your way back to JFK if there's a lot of traffic. Also parking is a little tight but we managed to drive and maneuver through just fine with our huge Suburban rental car but we have large cars at home and are used to driving these. If you aren't used to driving in tight spaces you may want to make sure you have a smaller vehicle at this location.
I will say however, as a reminder, to remove your "do not disturb" sign if you need service. I made the mistake of requesting extra towels for the 3rd person by calling housekeeping/front desk, they promptly sent the houseman up that was on duty. He says he knocked on the door, but the 3 of us heard no knock. We then received a phone call from the desk clerk asking us if we were in, I said yes. He explained the houseman tried to deliver the towels, but was unable to. So the 2nd attempt was made and we received the towels with a "scolding" by the houseman that we did not answer and our sign was up. I apologized and said we didn't hear any knock and he demonstrated how loudly he knocked... suffice it to say, remember to remove your do not disturb sign if you ask for assistance with anything or you could be at risk for a through scolding from the house man on duty!
Dear Diamondleo,
Thank you for taking the time out to share such a great experience. I am happy to hear you found the Hilton Garden Inn-JFK to your liking. We hope to see you again in the near future.
Too many guests for staff can handle. seems like short of staff in all departments including housekeeping, front desk and breakfast area. not upto hilton standards. beware don't treat your stay at a hilton and you will be fine.
Dear Abid s,
Thank you for taking the time to review our hotel. We’re very sorry you experienced an undesirable stay.We appreciate you alerting us to these issues and we hope you will give us a second chance if you return to the area.
