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Crowne Plaza JFK Airport New York City
Ranked #5 of 30 Hotels in Jamaica
Reviewed July 3, 2014

Hotel is near to JFK NY airport. Complimentary airport shuttle bus service from JFK NY airport to the hotel is provided by the hotel. Staff is good. Breakfast is good. Room size is average. This is a good hotel to stay for business travelers, who would like to take connecting flights from JFK NY airport.

Room Tip: Hotel is located in peaceful area. So, any room at any floor may not be an issue.
  • Stayed: June 2014, traveled on business
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Thank Prasanna1965
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David R, Manager at Crowne Plaza JFK Airport New York City, responded to this reviewResponded July 7, 2014

Thank you for choosing the Crowne Plaza JFK. Our goal is to make each of the guests experience comfortable and enjoyable; I will share your experience with our team. We look forward to welcoming you back to our hotel when staying in the JFK vicinity.

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577 - 583 of 720 reviews

Reviewed July 2, 2014

Hotel was good. We had very hard time to find out by using maps. We have stayed 2 nights. Bell boy service was good. We entered late in to hotel. Bell boy helped us to take all our luggage in to room. Room size is little bit small when compared to Ramada or Marriot.

  • Stayed: May 2014, traveled with family
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Thank susheelkcp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David R, Manager at Crowne Plaza JFK Airport New York City, responded to this reviewResponded July 3, 2014

Thank you for taking the time to share your experience. My Team and I appreciate the fine comments and are pleased to know we exceeded your expectations. Knowing that the team Members made your visit a memorable one is a true compliment. We hope to see you again soon.

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Reviewed June 15, 2014

The room was very large and nicely furnished. However, the bathroom was very small and the should have used some of the 'wasted' space in the bedroom to enlarge the bathroom. Better soundproofing would also be a welcome addition as you can hear quite a bit of street noise.

  • Stayed: June 2014, traveled on business
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Thank BenDC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David R, Manager at Crowne Plaza JFK Airport New York City, responded to this reviewResponded June 29, 2014

We thank you for sharing your thoughts and experience with us during your stay at the Crowne Plaza JFK. We take each and every response into consideration and as a tool to help us improve our hotel on a daily basis. We assure you that we only want to provide you with the best service and certainly do not want anyone to feel misled. Once again, thank you for your feedback and hope to see you soon again at the Crowne Plaza JFK.

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Reviewed June 12, 2014

This a relatively new property and a good standard for the USA to use as a bench mark for new property's. It was the first property I've stayed at in USa that I felt was comparable to the new property's in ASIA.

The room was a really good size, price was (expensive by normal standards) but competitive for hotels in the area.

The staff were very good, the facilities were really good as was breakfast.

Of course the free shuttle service was really good to and from JFK

  • Stayed: May 2014, traveled on business
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1  Thank travel_enhancement
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David R, Manager at Crowne Plaza JFK Airport New York City, responded to this reviewResponded June 15, 2014

Thank you for taking the time to share your valued feedback and pleased to hear that you have enjoyed the lobby bar. Nothing pleases me more than knowing we exceeded your expectations and created a memorable experience.

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Reviewed June 12, 2014

I was given a room next to the elevator shaft. The entire night, there was a loud clunking sound whenever someone used the elevator. Being on an overnight stop over after a long flight, I didn't want to change rooms eventhough they offered. I believe they would have known about this problem but gave it out anyway, which is really sad for a Crowne Plaza hotel. Had they not given me this room, I believe my rating would at least have gone up to Very Good, as everything else was pretty good including the overall state of the hotel and the complimentary shuttle to and from the airport.

Stayed: June 2014, traveled with family
Thank VolatileMonkey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David R, Manager at Crowne Plaza JFK Airport New York City, responded to this reviewResponded June 15, 2014

I sincerely apologize for the inconvenience and value the feedback. The Crowne Plaza JFK Team will incorporate your comments into our ongoing service training and daily preventive inspections.I hope you will give us another opportunity to show the quality hospitality you deserve should you return to the JFK area.

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Reviewed June 12, 2014 via mobile

Crowne Plaza is lovely hotel. Check in was a breeze. The staff were pleasant and friendly Room was very nice. Within easy access to Belt parkway. I would recommend and will be back on my next trip back to New York.

Stayed: June 2014, traveled with family
Thank AnnieIce330
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David R, Manager at Crowne Plaza JFK Airport New York City, responded to this reviewResponded June 15, 2014

Thank your for your valued feedback. I'm pleased to know we exceeded your expectations and you have enjoyed all the full-service amenities....see, we're not your typical airport hotel. Please keep us in mind next time you are back in town as my team and I would love to have you back!!!

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Reviewed June 3, 2014

Stayed at this recently opened property in March for 2 nights.Hotel is located just 10 min drive from the JFK terminals and offers free 24h shuttle service to the airport every 30 min . First impression was very friendly reception team welcoming us to the hotel. Reception area has also very modern and open lobby and the other side of the lobby there is a little kiosk or lobby market as they call it where you can purchase some snacks ( also salads, sandwiches etc) and drinks.Further away there is spacious and modern lobby bar and downstairs there is spacious restaurant. As the hotel is brand new only about half of the 330 rooms were occupied at the time and it felt very quiet.

Our room was very spacious and modern.Bed is very comfortable, room has wall-mounted  40" flat screen HDTV.Our room had also an empty fridge ( not minibar so you can get your own drinks kept chilled:).Bathroom is spacious with walk in shower. Bathroom amenities were of a good quality (Temple Spa), towels nice and soft. Bathroom has big mirror and also smaller vanity mirror with the extra light.

Room had a view to the airport runway and almost next to the hotel was highway to the airport but despite of close proximity to the airport there was no noise from outside.

All staff were very friendly and efficient. Free shuttle service is great ( shuttle buses new and clean) and the drivers Wendy and other 2 whose names i can not recall were very friendly. Shuttle leaves every 30 minutes and is operational 24h which is great. If you need to return to downtown Manhattan like we did then the shuttle takes you to Federal Circle station ( less than 10 min from the hotel) from where you can get JFK Air-Train that takes you to the nearest subway station ( Jamaica Station) from where you can take direct subway line E to anywhere in Manhattan (around 30-40 min ride).

Room also has safe, iron with ironing board, coffee maker,alarm clock. Rooms are air-conditioned and as IHG reward club member in room wifi is free.

I would definitely stay there again.Biggest plus is 24hrs free friendly shuttle service, very comfortable bed,friendly staff and that it has everything that you expect from a good airport hotel.

Room Tip: As the hotel is right ext to the motorway it's safer to ask for a room on higher floors to avoid...
  • Stayed: March 2014, traveled as a couple
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Thank Alex186534
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
George G, Front Office Manager at Crowne Plaza JFK Airport New York City, responded to this reviewResponded June 11, 2014

Thank you for sharing your valued feedback. My Team and I are pleased to know you enjoyed your visit and exceeded your expectations. Please keep us in mind on your next trip to JFK.

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Additional Information about Crowne Plaza JFK Airport New York City

Address: 13810 135th Ave, Jamaica, NY 11436-2102
Phone Number:
Location: United States > New York > Queens > Jamaica
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #5 of 30 Hotels in Jamaica
Price Range: $188 - $343 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza JFK Airport New York City 3.5*
Number of rooms: 330
Official Description (provided by the hotel):
Crowne Plaza JFK Airport New York City offers 330 rooms and suites as well as a host of onsite guest amenities. Stay with us when traveling through JFK. New NYC Hotel Near John F Kennedy International Airport Your top choice in a JFK Airport hotel is also closest to the terminal: Crowne Plaza JFK Airport New York City, is a full-service business and leisure hotel for business travelers, overnight guests, on-the-go honeymooners, and more. The 330 rooms and suites at Crowne Plaza JFK feature king and queen beds, Temple Spa bath amenities, free wired and wireless Internet, in-room coffee, safes, and refrigerators, an ample HDTV channel selection, and room service. Dine at our onsite Idlewild Restaurant, or eat quickly at our JET lobby market. Work off your stress in the 24/7 fitness center which features a Zen and yoga room and full range of lifting and aerobic equipment. Business travelers will enjoy the 24-hour business center and onsite Crowne Meeting Director, making productive work days both simple and relaxing. Plan efficient meetings and conferences with our team of experts, and choose from 10 flexible function space options. Make your reservations today to ensure seamless JFK Airport travel. Take advantage of the free JFK Airport shuttle, ensuring you get to and from your flight as seamlessly as possible. ... more   less 
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