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Best Western JFK Airport Hotel
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504 - 509 of 940 reviews
Reviewed June 8, 2014 via mobile

The worse hotel and service i have ever seen. I had 9 hours to spend in NY while i waited for a connecting flight. I booked this hotel and arrived there at 1am. My flight was at 10am. When i got there the receptionist explained that my room needed 30 mins to be ready although check in was at 3pm and i arrived at 1am. He wasnt even interested in my complaint. After 20 min of waiting he explained that the room will take longer and that they would transfer me to another hotel. He even seemed annoyed that i was complaining and didnt have the slightest interest in what i had to say. They took me to a hotel that was close by and made me carry my 2 heavy bags there with no help from any bell boys. To make matters worse, the annoyed receptionist left me half way there and returned to the hotel. Rude staff, unprofessional with absolutely no decency. Never again will i book a room there.

  • Stayed: June 2014
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1  Thank Hady O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 6, 2014

Hotels surroundings are not something you would describe pretty or comfortable but it is close to the airport and that´s what matters. Checkin was fast and we found the parkingspace behind the building. The elevator of the hotel is so far the slowest I have seen in the US. The room was very small but clean and the beds are good. Bathroom is clean and there is everything we needed. A/C was extremely loud, felt like we had a truck in our room at night... Breakfast was ok.

  • Stayed: June 2014, traveled with family
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Thank Mirggus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 2, 2014

Ok hotel, 2 starts to the max. Stayed here for a night, close proximity to JFK. No bell boys to help push the luggage cart to the room. Only one elevator and had to wait long times all the time. Just close proximity to JFK earns 2 stars. Would have given 3 stars if there was a restaurant inside. Service was OK. They have shuttle to and back from airport. Breakfast was decent.

Room Tip: Dont order from the Indian restaurant flier provided by the front office.
  • Stayed: May 2014, traveled on business
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Thank testingtest1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 1, 2014

This hotel was absolutely perfect for a one night stay! My husband's flight arrived at JFK at 1:00 am in the morning and I decided to check in and wait for him in order to go to NJ's Carlo's Bakery in the morning. He took the Air Train and then the shuttle and was at the hotel literally 10 minutes later! Amazing Service! Great room and good size for NY. Breakfast was not memorable but was enough and free! Free parking as well and the area was quiet! Well insulated! Convenient and cheap! Will return and will recommend! Excellent front desk service by May and Avinash! P.S. Order from the 24 hour Indian Food Restaurant! The food is amazing! Thanks Guys!

  • Stayed: May 2014, traveled with family
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Review collected in partnership with Best Western
1  Thank MIGDALIA G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 29, 2014

We stayed here recently as a stopover and it was very easy to get to from the airtrain. Comfortable rooms and good breakfast, make your own waffles are brilliant. Shuttle service was good and on time early in the morning.

  • Stayed: May 2014, traveled as a couple
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Thank Mr&MrsAdventure
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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