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“Not the best Best Western”

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Best Western JFK Airport Hotel
Ranked #6 of 30 Hotels in Jamaica
haifa, Israel
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Not the best Best Western”
Reviewed December 6, 2013

The room was small and there was residual odor of disinfectant or cleaning fluid. The staff was pleasant and helpful, but the facilities are minimal. The entrance is very small, the breakfast is at the sparse end of the spectrum. This hotel is at the lower end of Best Westerns.

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Yakov B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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873 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (79)
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English first
Level Contributor
59 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed December 1, 2013 via mobile

Pros: Clean room ,Comfy room, good breakfast , good staff. Good location

Cons: Horrible tv reception (in both rooms) ,doors slamming all nite, rude cranky guest (international travelers,airport location)
Over all a 5 rating but I guess for the core essentials when traveling it would rank an 8

Stayed November 2013, traveled on business
Helpful?
Thank Johnny8365
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike_Pacetta, General Manager at Best Western JFK Airport Hotel, responded to this review, December 6, 2013
Thank you for the review. We pride ourselves very much on being as clean as possible. As far as the TV reception, we recently switched providers so that we can show more local channels as well as a wide array of premium cable channels. During the switchover, however there may have been some interruption. We have since cured this problem and look forward to hosting your next stay!
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hungarya
Level Contributor
4 reviews
3 hotel reviews
Reviewed November 29, 2013

to the terminals - with a free shuttle - and relatively soundproofed. The staff is helpful and the WiFi adequate. If you've got to catch an early flight, this is a good, reasonably priced location.. it is perfectly acceptable as an airport hotel. Clean, very close to the terminals - with a free shuttle - and

Stayed October 2013, traveled with family
Helpful?
Thank sheen a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike_Pacetta, General Manager at Best Western JFK Airport Hotel, responded to this review, December 6, 2013
Thank you for the great response! Our goal is to be the premier hotel when traveling through JFK. Our cleanliness and great service make us stand out from the rest and I am happy you chose us. We look forward to hosting you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
1 review
Reviewed November 29, 2013

our flight out of JFK to S Africa necessitated an overnight stay at an airport hotel. Best western offered us the best price and quality service. Although it was only for an overnight we would reccomend this stop over to everyone.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Leon S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike_Pacetta, General Manager at Best Western JFK Airport Hotel, responded to this review, December 6, 2013
Thank you for choosing Best Western for a brief rest before a LONG flight! We do our best to accommodate travelers who are going through JFK airport or just visiting New York and when we receive such feedback it really goes a long way in instilling a sense of pride within our organization. Thank you and safe travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
27 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed November 21, 2013

Small strangely situated hotel, but it was great for what we needed. We were flying out of JFK for an international trip and wanted a place that had a deal where we could stay for a night and leave our car there for a week. They had a package for us to stay one evening and park for seven days that we found reasonable.

The room was clean and the airport shuttle was efficient. The breakfast was acceptable but not wonderful (but free, so I was still happy). I parked my car for free the night we stayed at the hotel and then drove to the parking lot where seven days were included. I payed $12 extra for the next two days. In all, it cost us just over $300 to spend the night and park for 10 evenings.

The hotel contracts with The Parking Spot right down the road which was extremely efficient and great. They picked us up from the terminal immediately and had my car waiting by the exit when we returned with my keys in the ignition. They even refilled a tire for me that was looking low and gave us all bottles of water when I paid. When you've been traveling for 24 hours, this is a refreshing delight.

  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EmGusk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike_Pacetta, General Manager at Best Western JFK Airport Hotel, responded to this review, December 6, 2013
Thank you for the feedback! The Parking Spot is great and it is a wonderful partnership. Their customer service mirrors our philosophy. I am glad they treated you as well as we did here at the hotel. Thank you and safe travels.
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New York City, New York
Level Contributor
179 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
Reviewed November 18, 2013

Though the whole place feels quite cramped, it is perfectly acceptable as an airport hotel. Clean, very close to the terminals - with a free shuttle - and relatively soundproofed.

The staff is helpful and the WiFi adequate. If you've got to catch an early flight, this is a good, reasonably priced location.

  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nomadale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike_Pacetta, General Manager at Best Western JFK Airport Hotel, responded to this review, December 16, 2013
Thank you for the review. We do try to provide the cleanest product and have the most helpful staff possible. We feel these are the foundations for a great stay. I am glad you recognized the staff for this. Thank you again and safe travels!
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Hamilton, Bermuda
Level Contributor
6 reviews
Reviewed November 14, 2013

Stayed here over night and the rooms are very clean, staff are very friendly. Ideal place to stay if you want to shop at Green Acres Mall only 5 or 10 mins away. I like the idea of a Happy Hour to show appreciation to the guest. I have stayed here before and would stay again. I had free internet excess, continental breakfast (waffles, eggs, sausages, hot tea or coffee, toast) and was able to check in for my flight right at the hotel.

  • Stayed November 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Laquita411
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike_Pacetta, General Manager at Best Western JFK Airport Hotel, responded to this review, November 15, 2013
Thank you for the great review! I am glad you mentioned that we are close to the Green Acres Mall. Also, we do try to have our happy hour as much as possible. It's just a little something extra for our guests who are coming off of long flights or for whatever reason. We try to go the extra mile here. Our complete full hot breakfast is probably the best of all our amenities. We offer an assortment of food like sausages, eggs, waffles, pancakes, cereal, fruit, yogurt and more! Again, thank you for taking the time to review our hotel. Hope to see you soon again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western JFK Airport Hotel

Property: Best Western JFK Airport Hotel
Address: 14425 153rd Lane, Jamaica, NY 11434-4203
Phone Number:
Location: United States > New York > Queens > Jamaica
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#3 Best Value Hotel in Jamaica
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Best Western JFK Airport Hotel 2.5*
Number of rooms: 87
Official Description (provided by the hotel):
Jamaica, New York March 2, 2013 – The BEST WESTERN Kennedy Airport in Jamaica, New York has received the Best Western Director’s Award for outstanding quality standards. The Director’s Award recognizes best Western hotels scoring in the top 20 percent of more than 2,100 North American properties in cleanliness and maintenance. Hotels must also meet best Western’s requirements for design and high customer service scores to qualify for the distinction.“The Director’s Award is an important symbol of success,” says General Manager Michael Williams. “This award confirms the BEST WESTERN Kennedy Airport commitment to providing quality accommodations for our quests. Our housekeeping and maintenance departments have worked hard to achieve this level of excellence.” ... more   less 
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Also Known As:
Best Western Kennedy Airport Hotel Jamaica
Best Western Hotel Jamaica
Best Western Jamaica
Jamaica Best Western

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