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BEST WESTERN JFK Airport Hotel
Ranked #6 of 31 Hotels in Jamaica
little rock, United States
1 review
“ok”
3 of 5 bubbles Reviewed September 18, 2013

all i can say this hotel is average for the rate you are paying. They was pretty knowledgeable. I was not there most of the time because I had buisness meetings going on. The breaskfreast was ok. I do have few suggestions about breakfreast is to have some fruit , turkey sausage or bacon for the people that don't eat and lactose free milk for the people who can't drink milk and i'm in that category.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Derrick H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael W, General Manager at BEST WESTERN JFK Airport Hotel, responded to this review, September 29, 2013
I want to thank you for taking the time to review your recent stay and share your experiences with the Trip Advisor community. We greatly appreciate your positive feedback and will use this to get better at what we do. We do alternate our breakfast selections to accommodate a verity of our guests. We will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
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848 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (76)
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English first
Exeter, United Kingdom
Level Contributor
259 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
3 of 5 bubbles Reviewed September 16, 2013

Average because there are some good parts and some not so good. It's close to the airport but the shuttle only runs every hour. A long time to wait if you just miss one. There is breakfast thrown in which is perfectly adequate. The coffee from here is good. The coffee provided in the room is terrible so don't bother. The fitness centre was unavailable when we were there. It was quiet and comfortable bed. Other than breakfast there is no other food in house. They offer menus and the establishment delivers to the lobby. Pizza, Chinese and Indian. Nothing we fancied

You do NOT need to pay $5 to use the air train at JFK to get to other terminals or the hotel shuttles. It's free. It's also confusing because all signs say you need to pay. You can also take the trolley in the train with you which helps. Enjoy.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tiish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael W, General Manager at BEST WESTERN JFK Airport Hotel, responded to this review, September 29, 2013
I want to thank you for taking the time to review your recent stay and share your experiences with the Trip Advisor community Best Western Kennedy Airport strives for perfect guest satisfaction. We are very happy you experienced this service.
The Fitness Center is completely renovated and ready for you to enjoy for an optimal workout. We are currently revisiting a more flavorful coffee choice to enjoy while relaxing in your room as well.
We hope you will return to our property in the near future. I sure you will enjoy our new fitness center and new selection of in room coffee. Again thank you for your comments we are delighted to serve you.

Mike Williams
General Manager
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A TripAdvisor Member
1 of 5 bubbles Reviewed August 22, 2013

The negative side: Dark and dirty hotel with the cost almost the double of the cost specified at reservation on the Best Western site. Service and breakfast we below expectations. Hotel manager contacted and never received any feedback. The positive side - it is really close to JFK s and the shuttle service is handy. Conclusion - not a place where I'd advice you to go and I hope Best Western management has a chat with the hotel manager

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael W, General Manager at BEST WESTERN JFK Airport Hotel, responded to this review, August 23, 2013
Thank you for taking the time to write this candid review of our hotel. As you can see by the many positive reviews of our hotel, what you experienced is definitely not the standard at our hotel, and I certainly do apologize for not receiving your message or notice of the issues you experienced. Please contact me directly so that we can address your concerns and that I can get more details so that we can fix these issues.
My direct email address is mwilliams@mrhotelgroup.com.

The guests experiences here at Best Western Kennedy Airport are recognized highly by many travelers around the world. We make every effort to ensure every stay is comfortable and enjoyable.

Sincerely,
Mike Williams
General Manager
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Travelers are raving about these Jamaica hotels

Burlington, Canada
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed August 20, 2013

This property is easy if you are going to JFK. When we arrived we wanted to go to Manhattan for the day and within minutes our van was here. When we wanted to return to the hotel it was simple.
I would definitely stay here again.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank juanita45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael W, General Manager at BEST WESTERN JFK Airport Hotel, responded to this review, August 21, 2013
Thank you so much for taking the time to write about your easy stay! We look forward to being your hotel of choice the next time your travels bring you back through the NYC area.
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Glasgow
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed August 18, 2013

The hotel is located a few minutes from JFK airport and is clean. The rooms are fairly small in comparison to other hotels, but we were only staying for a night as we had an early morning flight. The staff were pleasant and welcoming and provided some local take out delivery menus as there is no restaurant in the hotel and not much near by.

Breakfast was complimentary however we were leaving at 5am so did not have the chance to have any. There is also a complimentary shuttle to and from the airport.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank roma81jp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael W, General Manager at BEST WESTERN JFK Airport Hotel, responded to this review, August 21, 2013
Thank you for providing feedback about your recent stay! Our hotel prides itself on the conveinence we offer to the airport and New York City. I am happy to see you were pleased with the overall helpfulness and friendliness of our team- they are truly great!
In regard to our early morning breakfast. We do serve a Grab and Go express bag with juice, bottled, water, mix fruit cups, fresh fruit, muffins and granola bar for you to take with you after 4:30am.
We are so glad you had a great time with us. For your next visit to New York-JFK, we hope you will make Best Western Kennedy Airport your hotel of choice.
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Montreal, Canada
2 reviews
5 of 5 bubbles Reviewed August 15, 2013

You start your day with a decent breakfast with Anna who sees that you have everything you need. Then, Savi at the reception will do her best to help you plan a wonderful day in New York. She might refer you to Frederic the efficient taxi driver. The place is kept clean and Zee at the maintenance sees that all is in perfect condition. We will come back.

Room Tip: All rooms are good rooms. It is a very quiet place and area.
See more room tips
  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lo D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael W, General Manager at BEST WESTERN JFK Airport Hotel, responded to this review, August 18, 2013
I want to thank you for taking the time to review your recent stay and share your experiences with the Trip Advisor community. We greatly appreciate your feedback and will use this to get better at what we do. On behalf of our entire team, I would like to thank you for allowing us to exceed your expectations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed August 11, 2013 via mobile

Purpose of stay: Was traveling from LA to Mumbai via JFK & London. Next flight from JFK was next day in early morning. So needed a conveniently located budget hotel not costing me more than $150 per night!

Advantages:
1) Within budget.
2) Free airport shuttle service
3) Can order Indian vegetarian food from nearby Indian Restaurant.
4) Staff polite & helpful
5) clean rooms

Minus:
1) Smaller rooms but then you are in NYC!

I would recommend this hotel for overnight stay for travelers!

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank agrawaljipoonwale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael W, General Manager at BEST WESTERN JFK Airport Hotel, responded to this review, August 18, 2013
Thank you for taking the time to write such nice things about our hotel. We are so happy to hear you had a nice stay and we look forward to welcoming you back very soon. In addition we value your business and hope to welcome you back when your travels bring you back to the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN JFK Airport Hotel

Property: BEST WESTERN JFK Airport Hotel
Address: 14425 153rd Ln, Jamaica, NY 11434-4203
Phone Number:
Location: United States > New York > Queens > Jamaica
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
Ranked #6 of 31 Hotels in Jamaica
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN JFK Airport Hotel 2.5*
Number of rooms: 87
Official Description (provided by the hotel):
Jamaica, New York March 2, 2013 – The BEST WESTERN Kennedy Airport in Jamaica, New York has received the Best Western Director’s Award for outstanding quality standards. The Director’s Award recognizes best Western hotels scoring in the top 20 percent of more than 2,100 North American properties in cleanliness and maintenance. Hotels must also meet best Western’s requirements for design and high customer service scores to qualify for the distinction.“The Director’s Award is an important symbol of success,” says General Manager Michael Williams. “This award confirms the BEST WESTERN Kennedy Airport commitment to providing quality accommodations for our quests. Our housekeeping and maintenance departments have worked hard to achieve this level of excellence.” ... more   less 
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Also Known As:
Best Western Kennedy Airport Hotel Jamaica
Best Western Hotel Jamaica
Best Western Jamaica
Jamaica Best Western

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