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“JFK Layover Relief - Friendly, Comfortable and Safe”

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Holiday Inn Express At JFK
Ranked #11 of 31 Hotels in Jamaica
North Palm Beach, FL
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“JFK Layover Relief - Friendly, Comfortable and Safe”
5 of 5 bubbles Reviewed January 28, 2014

Being a little grumpy after having landed from a lengthy overseas flight and told I had missed my connection, it was such a relief finding this little oasis next to the airport. The rooms were very comfortable, modern and clean; the staff (desk and shuttle drivers) was friendlier than many higher end places. They also had no problem taking me to the airport at 3:30 am so I could get on stand-by for the next flight. If you are not from the NY metro area and are unsure about finding a hotel in this area, this place provides a definite sense of safety and security without paying outrageous prices.

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rstarner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brent H, General Manager at Holiday Inn Express At JFK, responded to this review, February 2, 2014
Rstarner,

Thank you for taking time to post a review of my property. I was glad to read you found my property to be “comfortable, clean and modern.” Our shuttle runs 24hrs a day to and from JFK airport. We are a great value as we also provide a complimentary hot full breakfast buffet served from 5 AM to 9 AM daily and complimentary WI-FI. We are all looking forward to your next visit from North Palm Beach.

Regards,

Brent A. Hnatow
General Manager
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849 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (112)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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English first
Singapore, Singapore
Level Contributor
75 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 bubbles Reviewed January 28, 2014

Nice hotel located near airport. Check in process is hassle free and friendly staff at counter. The breakfast bar offered a wide range of breakfast.

Free complimentary water and chips given to members.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nnantasy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brent H, General Manager at Holiday Inn Express At JFK, responded to this review, February 2, 2014
Nnantasy,

Thank you for posting a review of my property. I was glad to read you enjoyed our full hot complimentary breakfast served from 5 AM to 9 AM daily. We look forward to your next visit from Singapore.

Regards,

Brent A. Hnatow
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wernersville, PA
2 reviews
5 of 5 bubbles Reviewed January 27, 2014 via mobile

We arrived in the evening before an early morning flight and were met with a warm welcome from a delightful staff. Both Tanesha and Tannishia were extremely helpful in answering our questions and with solving some last minute issues with our family vacation. As a Platinum member, I have the opportunity to spend time in numerous hotels and I would recommend this Holiday Inn Express, hands down. Great job ladies!

Stayed January 2014
Helpful?
Thank Maqsood M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brent H, General Manager at Holiday Inn Express At JFK, responded to this review, February 2, 2014
Maqsood M,

Thank you for writing a review of my property on Tripadvisor. I have shared your comments with Tanesha and Tannishia . They were both ecstatic at being recognized for their personalized service. I am always proud of my associates and the work they do. We all look forward to your next visit.

Regards,

Brent A. Hnatow
General Manager
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Johnston, Iowa
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed January 24, 2014

The employees of this IHG Holiday Inn Express are extremely helpful, friendly, and very customer friendly. From the shuttle driver to Tenesha who assisted with correcting our reservation. Thank you!! We stayed there in September 2013 and were very impressed with the shuttle driver that picked us up, and everyone else we dealt with. So I made reservations last night for later this year. There was an error on our reservation so I called the front desk this morning to correct it. Tenesha assisted me and could not have been any nicer. New York is stereotyped as unfriendly - just the opposite at this Hotel. Look forward to our next visit.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mark c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brent H, General Manager at Holiday Inn Express At JFK, responded to this review, January 26, 2014
Mark C,

I want to personally thank you for the perfect five star review on Tripadvisor. Tanesha was extremely happy at being recognized by a guest. My front office associates take great pride in assisting visitors from outside the New York City area. Thank you for again for the great review and we all look forward to your next visit.

Regards,

Brent A. Hnatow
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
34 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed January 23, 2014

Thank you so much to Clarissa, Amanda and the young man who made a terrible storm day into a very pleasant evening at this very clean and comfortable Hotel. You exceeded my very high expectations. Good shuttle bus service. This is the perfect stop for traveling to and from JFK

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DunedinBirdie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brent H, General Manager at Holiday Inn Express At JFK, responded to this review, February 2, 2014
DunedinBirdie,

Thank you for writing a review of my property on Tripadvisor. I have shared your comments with Clarissa and Amanda. They were both elated at being recognized for their personalized service. I was glad that my associates exceeded your high expectations. We look forward to your next visit from London.

Regards,

Brent A. Hnatow
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Lauderdale, Florida
Level Contributor
62 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
5 of 5 bubbles Reviewed January 16, 2014

My husband and I travel a lot. This particular trip to a Holiday Inn, was because we were beginning our honeymoon. This hotel exceeded our expectations.

We arrived around 9pm, so the surrounding area seemed to be a bit sketchy, especially since it was in Jamaica, an area which we were not familiar with.

The front desk staff made us feel right at home! They rewarded us for being IHG members in Platinum status, gave us a goody bag AND congratulated us on our wedding. They gave us any and all information about the hotel before we even asked the question. Breakfast times and location, local eateries, shuttle schedule, how to get to the room. Very helpful.

The room itself was clean, modern and about 2 miles from the airport, which was important. A few minutes after getting settled, the front desk phoned the room to make sure everything was to our standard. That was nice.

The overnight experience was good as well. No excessive noise from the a/c or outside the room. Breakfast was plentiful and the manager of the hotel offered to watch our bags to we could grab something to eat before catching the shuttle. When we approached the front door after eating, to get our bags, they had already been loaded into the shuttle and we were ready to go.

Great hotel stay! Would definitely book again when flying out of JFK!

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank a4zat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brent H, General Manager at Holiday Inn Express At JFK, responded to this review, January 21, 2014
A4ZAT,

I truly appreciate the review and it always nice to read a review written by a well-seasoned traveler. I am glad we exceeded your expectations during your visit. Congratulations on your wedding and we look forward to your next visit.

Regards,

Brent A. Hnatow
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
CT
Level Contributor
121 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed January 15, 2014

We had early am flight and this hotel was ready for us. Super smiley receptionist ensured we had what we needed. Parking was fine (Airpark is next door which is convenient - and they advised booking directly with them which we had done). There isn't really food on the spot so eat before you go. Room was very clean and well-appointed. Easy-in and out. They understand customer service. Not the hotel's fault - but guests were smoking in one of the hallways which could make for an unpleasant stay.

Room Tip: Rooms facing the back parking lot will be further away from main highway, but rooms seem very well i...
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  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dons5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brent H, General Manager at Holiday Inn Express At JFK, responded to this review, January 21, 2014
Dons5,

Thank you so much for writing a review and posting on the Tripadvisor website. We include a complimentary full hot breakfast buffet from 5 AM to 9 AM. We do not have a restaurant on premises for dinner, but we have a several local restaurants that will deliver to the property. They will even deliver beer and wine with your meal. We also have a manager reception held on Monday Tuesday and Wednesday evening featuring complimentary hors d’oeuvres and beverages. We provide a smoke free environment and anyone found smoking in a room is charged a penalty of $250 as we have to deep clean the room. Again we appreciate your review and look forward to your next visit.

Regards,

Brent A. Hnatow
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express At JFK

Property: Holiday Inn Express At JFK
Address: 15370 S Conduit Ave, Jamaica, NY 11434-4237
Phone Number:
Location: United States > New York > Queens > Jamaica
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
Ranked #11 of 31 Hotels in Jamaica
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express At JFK 2.5*
Number of rooms: 128
Official Description (provided by the hotel):
We offer a free 24hr shuttle to and from JFK ONLY... to get to the Hotel from the JFK, take the AirTrain to Federal Circle and call the hotel... the shuttle departs every hour on top of the hour. 'Stay Smart' the Holiday Inn Express Kennedy Airport hotel located just 1/2 mile from JFK Airport and 40 minutes to Laguardia Airport. Take the AirTrain at JFK to the local subway into Manhattan and see historical landmarks such as the Statue of Liberty, Times Square and many popular sites. Visit Belmont Stakes & the Aqueduct for Horse Racing, Mets Citi Field, Yankee Stadium to watch a baseball game, Arthur Ashe Tennis Stadium to watch the US Open Tennis Tournament, or engage in the NYC Marathon, 5 Borough Bike Tour, and many other activities. Rather relax indoors? Holiday Inn Express JFK Airport hotel offers 129 guest rooms with deluxe furniture, 32 inch flat screen televisions with 4 HBOs, 2 ESPNs, several news channels, Cartoon Network for the kids, and many other channels to watch your favorite program. Jump start your morning with our free "Express Start" hot breakfast or take our breakfast with you in our 'To-Go' bag. Don't forget to take advantage of our 24 hour business center with 2 computers and a wireless printer, or log onto to our free high-speed wireless Internet network from anywhere in the hotel. ... more   less 
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Also Known As:
Holiday Inn Express At Jfk Hotel Jamaica
Holiday Inn Jamaica
Holiday Inn Express Jfk
Holiday Inn Express Jamaica

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