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“Never Again... until New Management”

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Radisson Hotel JFK Airport
Ranked #15 of 30 Hotels in Jamaica
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Never Again... until New Management”
Reviewed July 12, 2014

This hotel was an awful experience. I'm the type of person that will give credit where credit is due and when its not. We stayed here for our first time trip to New York. We were coming back from a wedding in Nantucket. Based on friends opinions we returned the car to JFK car rental and stayed in the area since we were departing from JFK a few days later. The rooms were decent, no smoky smell, very comfortable (no cockroaches like the one review stated). That is probably the only reason why I'm giving it a 2/5 in the rating. The management and bus shuttle were the major problems. We came back from the city extremely late around 3:15 a.m. and called for shuttle pick up. 1 hr and 15 min later they showed up with the excuse over the phone that "the driver missed the call pick up" and "we switched shifts" and "driver hasn't left yet". What to believe... still is a mystery. Came back around 4:50 to hotel and complained to the front desk, after they offered us free breakfast and free bag upkeep for one day, got some sleep.

The kicker is at check out, the front deskwoman said... ALL charges to be put in the same credit card on file. I stated the only charge should be an 8 dollar charge for the first day we checked in the rental for half a day. She said, no there is a breakfast charge and bag charge. They had charged me instead of applying a credit to the reservation!!!! Beware of your hotel bill with this place and if you are in need of a shuttle I recommend the Holiday Inn Express, that sucker was even making fun of us for still waiting while they drove by to pick up people like 10 times!!

To say that I'm a Club Carlson member and love Radisson, is making me really doubt this commitment. They're lovely everywhere else. They need to get their act together here!

  • Stayed June 2014, traveled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Leslie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Savio M, Manager at Radisson Hotel JFK Airport, responded to this review, July 16, 2014
Dear Leslie M

Thank you for your feedback after your recent stay at the Radisson Hotel JFK airport. Feedback when negative helps us put practices in place so that we do not repeat mistakes from the past to make future guest stay trouble free and memorable.

We apologize for the billing issue that stemmed from lack of attentiveness by the desk agent that handled your complaint. But rest assured that the Director of Operations has addressed the same. We apologize again for the confusion and look forward to hosting you in the near future.

Savio
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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Wellborn, Texas
Level 5 Contributor
50 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed July 10, 2014

We stayed at this hotel both on our way to Europe and coming home. The room was clean, quiet, and had wonderful Air Conditioning! They gave frequent shuttles to JFK. My new purse broke just as I was leaving for a 4 week trip and they were kind enough to store it for me until we returned. I would stay here again and am happy to recommend it.

Room Tip: There isn't much around the hotel. It's not the best of areas. But we did take a cab to a...
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  • Stayed July 2014, traveled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank Elizabeth S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arlington, Virginia
Level 6 Contributor
150 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
Reviewed July 7, 2014 via mobile

Where to begin. At check-in there was a massive party in the lobby. Apparently one of the conference rooms was being used for a party, but the party completely consumed the entire lobby. This is not the introduction to the property that I was expecting. The bathroom was disgusting: smelled of urine, the shower curtain was moldy. There was no room service for dinner -- short-staffed. We filled out the breakfast card and hung it on the door. When service never arrived we called the front desk and were informed that room service was not available that morning either. Why was the breakfast card taken from the door then? No call? Finally, I checked my credit card a few days after the stay and saw one of the room nights charged (I used points for the stay). Everything about this stay was a nightmare.

Stayed June 2014, traveled as a couple
Helpful?
1 Thank Mike D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Savio M, Manager at Radisson Hotel JFK Airport, responded to this review, July 8, 2014
Dear Mike D

We truly apologize for the inconvenience during your recent stay. The operations team is addressing each of the issues you brought up and we will make sure these areas are rectified. As for the billing - it has been fixed and the concerned team member will go over a training program. We have already sent you a reversal on the folio that you were charged.

We thank you for the feedback and would request you to give us another chance to redeem ourselves.

Savio
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Travelers are raving about these Jamaica hotels

Boston, Massachusetts
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 7, 2014

There were a couple of issues with my reservation, but Farah and Sarah Ann helped me resolve them even though it was an extremely busy day. Overall my stay ended up being pleasant. The shuttle service to JFK is extremely convenient.

  • Stayed July 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Maria L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Savio M, Manager at Radisson Hotel JFK Airport, responded to this review, July 8, 2014
Dear Maria L,

Thank you for your review of our hotel after your recent stay. We are glad that all your issues were resolved before you left he property and have conveyed your kudos to the two team members that you mention on your review. Thank you again and we look forward to having you back as a guest at the Radisson Hotel JFK Airport.

Savio
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England
Level 5 Contributor
59 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
Reviewed July 6, 2014 via mobile

Stayed overnight. Room was very clean, tidy and bed was very comfortable, slept like a log. Shuttle to and from airport was reliable. Would suggest that they do prebooking for trip to airport at even at 5am it is busy, although that said we got the shuttle fine.

Bar was nice and we had a pleasant meal in the bar. All the staff were friendly and welcoming.

Would stay here again if diversifying at JFK

Stayed June 2014
Helpful?
Thank Loll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Savio M, Manager at Radisson Hotel JFK Airport, responded to this review, July 7, 2014
Dear Loll
We are glad we met your expectations during your New York visit and since you mention that you/your company are looking to diversify with the JFK area strongly urge you to contact me so that we can set up a preferred rate for you.
We will bring up your suggestion for pre-booking the shuttle to the operations team and see how that pans out.

Savio
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Jacareí, SP
Level 4 Contributor
34 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed July 4, 2014

We had the chance to stay in this hotel for a day due the flight cancellation. The room is very comfortable and clean with free and high speed wi-fi internet. The food in the restaurant is very tasty.

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ale_Borrego
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Savio M, Manager at Radisson Hotel JFK Airport, responded to this review, July 7, 2014
Dear Ale_Borrego

We appreciate you feedback and hope it will help future guests looking for accommodation in the JFK area. As you mention the Radisson hotel JFK Airport is comfortable, clean and with complimentary services like 24 hour fitness center, WiFi and shuttle service to JFK airport on the top and bottom of the hour, we come up as a strong hotel of choice if you are travelling into New York.

We look forward to hosting you again under better circumstances.

Savio
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toledo, Ohio
Level 6 Contributor
223 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed July 4, 2014

This is not a hotel that I would choose to stay at even if I had an early flight out of JFK. Very run down but with flights canceled hotels were scarce. They did a great job getting a lot of crabby and harried travelers rooms!!!

Room Tip: Not walkable to anywhere. Restaurants are a long cab ride away. Really the redeeming factor is the s...
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  • Stayed July 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jane3505
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Savio M, Manager at Radisson Hotel JFK Airport, responded to this review, July 7, 2014
Dear Jane3505,

Our goal is to make each guest that walks out our door have a pleasant experience and every employee at the hotel has been empowered to make it right for the guest if it is service related. All airport hotels are on the same street as ours and the facility keeps getting a refurbishment every year- All of our 385 rooms come with flat screen TV's, Coffee makers, Iron & Ironing board, full size dressing mirrors and both smoke and carbon monoxide detectors. So as far as the product goes the Radisson Hotel JFK Airport is well equipped with a restaurant and Lounge on site, 24 hour fitness center, Complimentary WiFi & airport shuttle along with multilingual Front office staff.

We appreciate your feedback but would like future guests be aware of what the hotel has to offer as well.

Savio
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Radisson Hotel JFK Airport

Property: Radisson Hotel JFK Airport
Address: 13530 140th St, Jamaica, NY 11436-2137
Phone Number:
Location: United States > New York > Queens > Jamaica
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #15 of 30 Hotels in Jamaica
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Radisson Hotel JFK Airport 3.5*
Number of rooms: 385
Official Description (provided by the hotel):
Welcome to The Radisson Hotel JFK, one of the areas finest full service airport hotel. 385 Guest rooms and suites with Connections restaurant and lounge, state of the art fitness center, functions for up to 500 and complimentary 24 hour airport transportation. Seconds to JFK terminals and minutes to Manhattan, Citi Field, Arthur Ash Tennis, Coney Island, Jones Beach and Brooklyn Cruise terminals. Before checking in, check out the Radisson Hotel at JFK Airport ... more   less 
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Also Known As:
Doubletree New York City
Jamaica Doubletree

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