service depends much on who's working however I've stayed here 3 different times and it's never even been average. Staff have a very indifferent attitude. (very much like the area).
rooms need updating. Bolt on door was broken, toilet runs all the time, thermostat unresponsive. Parking a nightmare on week days esp. Mondays
first stay was during a remodel, the front entrance was closed and it was unclear what customers should do, everything was a mess and breakfast was hidden in a remote room somewhere but no signs telling you where...entrance wasn't clearly labeled. second stay was my parking nightmare. Again staff indifferent i got upgraded due to being a diamond, i fear those who don't get upgrades the rooms are slightly below avg.
beds are comfy, rooms pretty clean, if your just looking to lay your head down.
third stay near a nightmare. no fridge avail, no parking, another deadbolt broken, i actually was hung up on by front desk after asking for a fridge... and when i went down to ask for a spoon one of the busy representatives had to slap the other one on the arm to pay any attention to me standing at the desk. then i was left to my own to get into the room and dig through 10 different cupboards to find said spoon. most of the floors have no working ice machines so it's hide and seek ... (floor 3 & 8 work out of 12? really?). only good thing i have to say is that after getting my spoon the night manager happen to notice my apparent aggravation and called my room after a few moments. i made the suggestion to put a sign on the broken ice machines telling customers what ice machines DO work so they don't have to try the other 10 floors that don't. he was sincerely apologetic and 15 min later i had a service man come to my room to fix the toilet and broken bolt. (both of which i called about on day 1). it would appear that it's hard to find good help in this area
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- Also Known As:
- Hampton Inn Ny - Jfk Hotel Jamaica
- Hampton Inn Jamaica
- Jamaica Hampton Inn