We stayed at this hotel on a one night stopover en route to Canada. We had made a reservation for two rooms through a travel website almost a year prior to our stay and had paid in full at that time, specifically requesting non smoking rooms. On arrival at the hotel we were given two smoking rooms, both of which smelt very musty. On complaining to reception and asking to be moved to non-smoking rooms we were told that there were none available and that as we had booked through a third party these were not guaranteed. We would definitely not have completed this booking had we known this. I have since emailed my dis-satisfaction to the third party but have not had the courtesy of a response. On top of which we also had a fault smoke alarm which required attention from maintenance on four separate occasion as it was constantly beeping. In the end it had to be totally disconnected-not good for health & safety.
However despite these problems the hotel generally was clean & the breakfast, which was complimentary was reasonable. The hotel also provided a shuttle from the hotel which was convenient, the hotel being only minutes away from the airport.
On balance, despite the convenient location I would not stay at this hotel again.More
- Free Wifi