You can tell how good a hotel or any business is when there is a problem, and in life there are always problems.
Checked in a couple of days ago, and the rooms, and staff have been great. I spend over 3 months per year in hotels so i know what to expect and know when people are extraordinary.
Then today the AC broke down and it won't be fixed until tomorrow. The staff has gone out of their way to make me comfortable, including opening a window on a very high floor, bringing me up a large fan and providing me with ice water.
The Staff especially Stephanie, Sonia, Moveta, Adam and Jennifer all get 5 STARS - i had to give the property 4 stars only because the AC wasn't working this evening.
I normally do not write reviews but had to tell everyone that the staff here was great and helped turn a bad situation into something positive.
David J, Florida
Marriot Platinum Elite Member
- Official Description (provided by the hotel):
- Courtyard by Marriott New York JFK Airport is located adjacent to JFK International Airport in southeast Queens NYC - convenient to Queens, Midtown Manhattan, Brooklyn, and Nassau County businesses and attractions. Our JFK airport hotel's services for business and leisure travelers include a free 24- hour airport shuttle, and business travelers love our 2 meeting and small-event venues. We are the perfect choice among hotels near JFK airport for visitors who want to stay the night close to the airport, prior to flying out of JFK or even upon arrival to NYC. At our JFK airport hotel's accommodations, you can take advantage of the JFK AirTrain/LIRR link for quick, convenient, affordable commutes to Midtown Manhattan or points east in less than 40 minutes. ... more less
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- Also Known As:
- Courtyard By Marriott Jfk International Airport Hotel Jamaica
- Courtyard Hotel Jamaica
- Marriott Jamaica
- Courtyard Jamaica
- Jamaica Courtyard
- Jamaica Marriott