Having worked in a hotel for quite some time never in my life have I witnessed a member of staff shout aggressively at a guest, but this was the treatment we received from a very rude airport transfer driver. The only reason we gave him a tip was in fear that we might not get our bags back at the terminal.
The whole place is very dated, it's like walking back into the seventies, from the mirrors on the ceiling to the gold fixtures.
No staff member made us feel welcome, maybe some customer service training could be used. Simple things like looking the guest in the eye on check-in would make a big difference. Receptionist didn't even ask us on check-out if we enjoyed our stay, but I'm guessing that's because no-one does.
Breakfast is limited. The rooms go from extremely warm to freezing cold between day and night. The toilet had stains in it. The bed is soft and lumpy, we found ourselves rolling into the middle of it during the night.
There are no nearby restaurants, the gift shop looks like a facility that existed in the Eastern Block after the fall of Communism.
Overpriced, outdated and unimpressed.
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- Also Known As:
- Crowne Plaza Jfk Airport
- Crowne Plaza Jamaica