We were in town for a funeral and we wanted to be close to the family, So we booked at this location. After the first night it became clear that we needed to be closer to the family. We called hotels.com to cancel the last night of our stay and they told us to check-out first and call back. In the morning we tried to checkout at the front desk and were told that they couldn't do it because we booked through a 3rd party. When we called hotels.com back they even tried to call and checkout on our behalf but again we were rebuffed. I tried calling Ramada's customer care and spoke with Mary and Erin, they were nice enough but both essentially confirmed that I was out of luck. It seems that once Ramada has your money they don't care about anything else...
We ended up staying at my family's place anyway because family comes first. Ramada, major fail in my opinion.
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- Also Known As:
- Ramada Queens Hotel Jamaica
- Ramada Hotel Queens
- Ramada Hotel Jamaica