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“(Nearly) Miserable Stay”
Review of The Hotel Ithaca

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The Hotel Ithaca
Ranked #17 of 22 Hotels in Ithaca
Gloversville, New York
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“(Nearly) Miserable Stay”
Reviewed June 10, 2010

My girlfriend's job put us up for a few nights at the beginning of a week in June (Sunday through Tuesday), and this place was absolutely not worth the money. We've stayed at slouchy Red Roof Inns that were on par with this Holiday Inn.

The beds were comfortable, and each bed came with 2 firm pillows and 2 soft pillows--a nice touch. The bathroom toiletries were of the Bath & Body Works brand (but really, is everyone supposed to use "Volumizing" shampoo and conditioner wherever you go?), and the best piece of furniture in the room was the addition of a semi-new set of chairs that corresponded with a little round table. And that about concludes the good features of our stay.

When we arrived on Sunday the entire hotel was booked-up, and apparently by a Highway Department so despite having about 200 rooms (don't quote me?) there was absolutely NO PARKING in the lot, and it stayed this way for all three days that we were there, even after most of the "Highwaymen" had left on Tuesday. How do you run a busy hotel in the middle of a downtown collegetown and not plan for enough parking for all of your guests? Other reviews mention that you can use the public parking garage across the street, but since this isn't advertised as an option, we never checked to see if HI would validate.

They seem to have some problem keeping reservations straight as noted by many other reviewers. At first we were told that they wouldn't have a double bed room for us but they'd slide us into a King, which sounded perfect, but then when we checked-in we were surprised to be greeted by our supposedly "all booked" double bed arrangement and the excuse was that the Highway guys had demanded Kings... even despite our reservation being made 2 months in advance.

Despite the shiny veneer of the lobby, our room itself was dangerously in need of remodeling. Some of the wallpaper paneling had at one point fallen down and was glued back up with bargain basement noticeably yellow glue. The in-room phone's receiver was yellowed and looked like it had been a throwback to the many years ago prior to when New York State had banned smoking indoors in public establishments. Even the electronic cardreader outside the room was worn and had metal peeling off of it.

The bathroom was a mold-haven: mold on the shower tile, mold on the shower fixtures, and of course mold on both the interior and exterior shower curtains, sheesh! Not to mention that the bathtub was slanted and the bathroom door looked like someone had tried knocking it in since even when closed, both the top and bottom bowed inward. The tile around and under the sink had been slapped back in place with a hefty amount of caulk, and there were remnants of old an old fixture that we couldn't even figure out it originally was supposed to be, yet there it stood still bolted to the doorjamb.

The room was decently insulated--but since we were at a corner we only had to deal with the neighbors from above and across the room by the tv, the rest was mostly hallways. The greatest noise complaint came from the room's door to the hall, which apparently could've been made of foamboard for all that it helped to conceal the noise, between guests lugging and smashing their luggage through the hall and from the cleaning crew making their rounds anywhere from 7:31am through 9am, it was definitely hard to get a solid amount of sleep.

I don't know if we simply had the worst room in the hotel or not, but since we were on the bottom floor, the only view out the window was of the crowded parking lot. The best part yet however, was that just outside our window was one of the main entrances from said parking lot, and this just so happens to be an unofficially designated spot for the smoker's to go and sitdown at the decorative bench (how nice). So whenever we ran the antique jalopy of an air conditioner/heating unit it sucked in all of the cigarette smoke from outside, hooray! (On a sidenote, the first night we called up the front desk because some college-age girl was chainsmoking and on her cellphone right outside for what seemed like an hour and the guy at the desk sounded like he was going to take wing and fly from behind his polished check-in desk to address the problem.)

Honestly, we wouldn't stay at this place again even if it was free.

  • Stayed June 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sanges99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
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Boston, Massachusetts
Level 5 Contributor
51 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed June 5, 2010

I stayed here twice on business, and had a king size room in the tower both times. My room was spotless, and very quiet. The bed was SO comfortable and I loved the pillows! I had a corner room with a great view. The bathroom was huge and I really liked the Bath and Body Works products. The front desk staff and the restaurant staff were great to deal with. I'd stay there again anytime if I was in the area for business or vacation.

  • Stayed April 2010, traveled on business
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank iztravelin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buffalo, New York
Level 5 Contributor
84 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed May 6, 2010

Stayed here to be closed to the wineries. This hotel was a good choice. The staff was great . The young lady who checked us in was a sweetheart and then later was helpful in giving us directions. Our room was spotless and surprisingly quiet being right off the elevator. (And I love the pretty shower curtains!) I loved being able to walk to The Commons. The next morning when we left, we had the pleasure of meeting Calvin the shuttle driver... super friendly guy. I wish we could have stayed longer... we will return.

  • Stayed May 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tamrabear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ontario
Level 1 Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 30, 2010

Lobby & Check In Experience
Beautiful lobby and check in was a breeze with Joshua at the main desk who was friendly, helpful and arranged for our shuttle to the airport the following morning. (Want to fly out of a quiet beautiful little airport? Fly out of Ithaca!) Joshua also told us we could leave our vehicle in the parking lot free of charge for the week we were away and call for the shuttle to come and pick us up when we returned. He also told us to help ourselves to the fresh cookies at check in as he was tired of looking at them. He was a funny and polite young man - but spoke like an auctioneer. Or perhaps we're just getting old! :-)

Room
We were upgraded to a corner "tower room" which gave us a view of the parking garage and the town. It was a good size room and very clean. The king bed was very comfortable. The WIFI actually WORKED!

Note: When parking the vehicle we noticed some rooms at the back of the hotel which looked like they were once "motel" rooms (the kind you drive up to) with an windowed hall way built along front. I am assuming these are older rooms and probably not as nice as the rooms in the tower. This being said, if you are a smoker, they would be perfect for you as you can just step outside your room and walk ten feet to go outside for a cigarette.

Bathroom
Exceptionally clean with all the amenities you could want.

Room Service
There wasn't a room service menu in the room, so my husband and I (dog tired) wandered down to the restaurant in the hotel. The server, a wonderful girl, told us there was room service available - so we placed an order and went back up to our room. She delivered our food - it was hot, delicious and to say it was plentiful would be an understatement. We could have shared one meal and unfortunately, we both had to waste food or have our stomach's explode. I had an enormous club sandwich that could have fed a family of four! My husband had a rack of ribs that could have fed a village.

We had a good night sleep in this comfortable clean room. As stated in other reviews the building looks a little tired (in spots) but other than a bit of wall paper peeling that you REALLY had to look for it was still lovely.

Airport Shuttle
The driver, a young local woman, is an asset to Ithaca tourism. She brought us a little out of her way to see a waterfall and told us about the 4th of July celebrations on the lake. When we returned we had to wait about a half an hour for the shuttle to come and get us but this wasn't a problem. It was nice to stretch our legs after our flights. The driver of the return shuttle was quiet and didn't say too much but was a nice young man just the same.

At $140.00 for the night - which included a free shuttle to and from the airport I would definitely stay here again.

  • Stayed April 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MareNostra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
USA
Level 4 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 27, 2010

The room was clean, but getting worn. There seem to be rooms that were built or renovated at different times, since when we checked in we got a description of the different kinds of locks on the doors and how to hold the card to use that lock. You don't want to slide the key in the direction indicated by the arrows... The wifi worked fine and the front desk person was friendly. We got a good price on hotwire, and would probably have been unsatisfied if we had paid full price.

The room design was also a bit strange. The sink was outside the bathroom, which is fine, but had no towel rack. There wasn't a desk or table, but there was a big empty corner. Parking was free.

  • Stayed April 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ModestProposal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Level 5 Contributor
56 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed April 5, 2010

I booked the Holiday Inn at the last minute through Trip Advisor's search for the cheapest (Expedia at this time). Despite all of the reviews about being outdated, my daughter and I thought it was perfect. We booked a queen in the main building. When we arrived around 9 p.m. we were pleasantly informed that they upgraded us to a King size bed. We only stayed one night to tour Ithaca College. It was a perfect location, walking distance to State Street, the little area where traffic is blocked so you can shop, eat and dine. We walked to a local pizza place, Sammy's and grabbed a quick slice. In the morning we walked to Collegtown Bagels and enjoyed a healthy wholesome breakfast and a great cup of coffee. Then we checked out, drove 3 minutes to Ithaca College and left the town.

Stayed April 2010, traveled with family
Helpful?
Thank MGrimaldi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 6 Contributor
195 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
Reviewed February 25, 2010

Sayed here for 2 nights in February. Room ready on arrival. Promised refrigerator for meds but none came for 4 hours despite numerous calls. Tried to order room service breakfast the night before, told to call in the AM. Called 1 hour before needed it and told it was a 2 hour wait. Supervisor apologized and knocked off $50, but we really wanted breakfast. When I told the front desk that they needed better staffing they blamed it on too many other guests. They had staffed the restaurant (medium size) with one waitress, what did they expect. And she probably cooked the food too. If you need things done efficiently don't stay here.

  • Stayed February 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Larysa B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about The Hotel Ithaca

Property: The Hotel Ithaca
Address: 222 S Cayuga St, Ithaca, NY 14850-5510 (Formerly Holiday Inn Ithaca)
Location: United States > New York > Finger Lakes > Ithaca
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #17 of 22 Hotels in Ithaca
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The Hotel Ithaca 3*
Number of rooms: 125
Official Description (provided by the hotel):
Welcome to The Hotel Ithaca located in the heart of the beautiful Finger Lake Wine Region on the Ithaca Commons. Our hotel offers an indoor pool, fitness room, two penthouse suites and our restaurant, Max s Classic American Grill featuring thick, juicy burgers and nostalgic diner specialties.While staying in Ithaca, shop in one of a kind specialty boutiques on the Ithaca Commons, take in a show at the Historic State Theatre, enjoy a glass of wine along the Cayuga and Seneca Lake Wine Trails or take a stroll along Taughannock and Buttermilk Falls. Come and enjoy a summer of festivals and events including the annual Ithaca Festival , Finger Lakes Wine Festival , Grassroots Festival , and the Dragon Boat Festival . NASCAR and Indy fans will love to catch a race at Watkins Glen International Raceway. The Hotel Ithaca is an ideal location for business travelers and college families. We are only a mile away from Cornell University and Ithaca College, and close to many companies including Emerson Power Transmission, Borg Warner, TPG Inc., Goodrich Ithaca Space Systems, Wilcox Press, Cargill Inc. and Cayuga Medical Center. We are the perfect location for planning your next business meeting, seminar, wedding or small convention.The Hotel Ithaca awaits your arrival! ... more   less 
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Also Known As:
Holiday Inn Ithaca Hotel Ithaca
Ithaca Holiday Inn

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