We stayed here last weekend for a family event and had a two room with king bed and two queens. Shared it with my in-laws. First problem, no elevator to our part of the hotel so we had to lug everything up the stairs. Next problem, extremely dated rooms with cheap furniture. Worst part. The queen beds were horrible. They had a canyon in the middle of the bed. It was so bad that my wife actually put her at the foot of the bed to try and get more comfortable while I hugged one edge of the bed while trying not to fall off the edge or slide into the black hole in the middle. I also started running out of hot water in the morning (I presume) since I had to keep turning the temp up to keep the water comfortable. On check out when I brought this to the attention of the three people at the front desk I got a stiff smile and was told they would look into it. Holiday Inn has a guarantee that you will be happy with your room or they will compensate you in some way for the part you were not happy with. No one offered to do that, nor did they offer to get the manager. I was tired and cranky with a sore back and 4 hour drive ahead of me a did not want to deal with people who obviously have no idea about customer service or how to make a service recovery. I made another complaint to Holiday Inn Corporate Office online and basically got the canned response of thanks, we will let them know, have a nice day. So I would have to say the lack of customer service runs all the way to the top. It would appear they just don't care. Hopefully they read this!!! Maybe it will get someones attention since nothing else has. Do not stay here!!!!!! Stay at the Hilton Garden about 3 blocks away. A bit more money but you get a full buffet breakfast that was very good.
- Official Description (provided by the hotel):
- Welcome to The Hotel Ithaca located in the heart of the beautiful Finger Lake Wine Region on the Ithaca Commons. Our hotel offers an indoor pool, fitness room, two penthouse suites and our restaurant, Max s Classic American Grill featuring thick, juicy burgers and nostalgic diner specialties.While staying in Ithaca, shop in one of a kind specialty boutiques on the Ithaca Commons, take in a show at the Historic State Theatre, enjoy a glass of wine along the Cayuga and Seneca Lake Wine Trails or take a stroll along Taughannock and Buttermilk Falls. Come and enjoy a summer of festivals and events including the annual Ithaca Festival , Finger Lakes Wine Festival , Grassroots Festival , and the Dragon Boat Festival . NASCAR and Indy fans will love to catch a race at Watkins Glen International Raceway. The Hotel Ithaca is an ideal location for business travelers and college families. We are only a mile away from Cornell University and Ithaca College, and close to many companies including Emerson Power Transmission, Borg Warner, TPG Inc., Goodrich Ithaca Space Systems, Wilcox Press, Cargill Inc. and Cayuga Medical Center. We are the perfect location for planning your next business meeting, seminar, wedding or small convention.The Hotel Ithaca awaits your arrival! ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Ithaca Hotel Ithaca
- Ithaca Holiday Inn