My girlfriend and I visited August Moon spa for a day of pampering during our recent Finger Lakes vacation. Unfortunately, the morning we booked, I had a migraine and had to re-schedule for the following day. My friend took care of rescheduling for the next day and all was set. When we arrived for our appointment the next day we were informed that we were an hour late and would be charged a cancellation fee from the day prior ($40 x 2) and a rescheduling fee ($20 x 2) for being late and "rescheduling" the day of. My type-A project manager friend discussed the situation with the manager and finally reached resolution – i.e., we accepted fault for missing the day prior, but the "re-scheduling" the day of was a mistake on their end. August Moon agreed to only charge us a rescheduling fee (in lieu of a cancellation fee) of $40 total.
Upon checkout, the manager had already left and the receptionist told us that we would be charged the full set of fees ($120!). We went through the whole story again with no resolve. However, once the receptionist checked the computer, she found that our story was correct (i.e., $40 in fees). Sheesh!
So here, I thought I was said and done. Upon reviewing my credit card bill a couple of weeks later, I noticed that there were two August Moon charges on my credit card – a spa service fee (including the agreed upon $40 in fees) as well as a separate charge for $120 for cancellation/rescheduling fees (so yes, that is a total of $160 in fees)! I called August Moon and the manger promptly credited my credit card and apologized. Okay, maybe they have it together now…
Fast forward another two weeks. ANOTHER $120 charge shows up on my credit card! We call again, the manager apologizes and now I'm waiting on another credit. Let's hope this is not going to happen again.
On the service side, the spa services were nice… nothing extraordinary, but a nice morning at the spa (facial and massage) aside from the management side of things. To top it off, the scatterbrained manager kept getting mine and my friend's names and services mixed up. We had to tell her numerous times.
All in all, due to the ongoing hassle in dealing with the management team and the extraneous changes I would not recommend this spa. Find another spa in the area – they do not have it together!
- Official Description (provided by the hotel):
- If you're looking for a getaway that offers deluxe accommodations; fabulous food; great wine; a destination spa and adventure experiences all nestled in the gorgeous New York Finger Lakes wine region, you've found it! La Tourelle's 54 deluxe rooms have dreamy pillow-top mattresses to ensure a restful night's sleep. You'll need that sleep if you plan on touring the wine trails; visiting the museums; taking a hike in any of the five state parks, or participating in the numerous adventure excursions available in "gorges" Ithaca. After experiencing all that Finger Lakes wine country has to offer, you'll really appreciate getting pampered at August Moon Spa. We offer all the services you expect from a destination spa, plus we have two Tranquility Rooms where you can relax and enjoy cuisine from our "farm-to-table" menu at The Bistro. ... more less
- Reservation Options:
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- Also Known As:
- La Tourelle Resort And Spa
- La Tourelle Hotel Ithaca