We were in town overnight to visit several friends that day and the next. The hotel assigned us four rooms within one hour before we got a clean one. Our first room had many large cobwebs on the ceiling with a large stink bug living in them. The second room the front desk assigned was still dirty according to the housekeeper that brought our key and checked. The same housekeeper, bless her heart, spent 40 minutes trying to clean the tub and get residual hair off the bathroom floor before we checked the sheets and learned that they had not been changed. The night manager gave us a fireplace suite in another part of the hotel for no additional charge. It was superficially clean but the carpet between the wall and the night stands, and under the pull out couch, appeared very dusty as if it had not been vacuumed in months.
The staff on duty the night of 12/26-27 was very friendly and helpful and wanted very much to "make it right" for us. Because we booked/prepaid through Travelocity the night manager could not issue a credit or discount. I called Travelocity before checking out, and the on-duty manager left a message for the general manager, asking that the GM call us. Travelocity's rep was not helpful about working with the hotel, suggesting that since we finally got a clean room a credit should not be required (what about our hour's worth of inconvenience moving belongings from room to room while trying to get ready for a dinner with friends?).
The GM and Travelocity might have worked something out if the GM called Travelocity or us back. We have been back home for several days and have heard nothing from either party.
I would never stay at this hotel again. Nor do I intend to book again through Travelocity since doing so seriously limits the hotel's discretion.
- Official Description (provided by the hotel):
- Conveniently located only 1/2 mile from Cornell University and 12 minutes from Ithaca College, the hotel is located in the East Hill Plaza, location of 5 eateries, 24 hour grocery store and pharmacy. Hotel is approximately 1 mile from downtown Ithaca. ... more less
- Reservation Options:
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- Also Known As:
- Best Western University Hotel Ithaca
- Best Western Ithaca
- Ithaca Best Western