For the price I think they could do better. Small average quality towels - 1/2 used lotion. Noisy doors in hallway. There was a wait at the reception desk. Nice people - very helpful. Expensive for the quality of the hotel.More
For the price I think they could do better. Small average quality towels - 1/2 used lotion. Noisy doors in hallway. There was a wait at the reception desk. Nice people - very helpful. Expensive for the quality of the hotel.MoreShow less
Thank you for your positive comments about our staff. I am disappointed that you felt the cost did not meet your expectations. I have printed this information for our executive housekeeper for their daily meeting. We do apologize for the wait at the front desk. Summer is quite busy. Please don't hesitate to call me at 1-607-272-6100 if you have further comments on your stay.
we had a conference at Cornell. While there we went to the Farmers Market, The Ithaca Brewery Company and the Commons. The Best Western was extremely close to everything. The room was large enough for 4 adults and I liked that you could open the windows if you wanted. The ice maker was broken was the only complaint. The staff was friendly, the breakfast was good and check in and check out was a breeze. I would stay here again
Thanks for your kind words on our hotel! The Farmer's Market is very popular here in Ithaca. We also glad that our proxmity to downtown and to Cornell are to our advantage. I hope the conference was a success and that you return to visit in the future. Taughannock Fall is beautiful in the fall.
Clean, decent sized rooms, microwave/fridge/coffee, TV, wi-fi. Staff helpful & friendly, breakfast mediocre and in a small noisy room (hint: eat by the small pool if it’s good weather…). A few decent restaurants nearby. Apparently they run a shuttle to the Ithaca airport, Cornell, maybe downtown. But otherwise count on needing a car. Good hotel choices in Ithaca are surprisingly few. This is one of the better ones, but it’s not worth writing home about.
Thanks for filling out the guest survey. We appreciate your comments about the guestroom and our staff, but are disappointed that you did not enjoy the breakfast. I would like to speak with your further on that issue. Please don't hesitate to contact me at firstname.lastname@example.org.
I visited the hotel during my business trip to Cornell Synchrotron. It was a very pleasant experience. I checked in at 2 AM (!), which was not a problem at all. The rooms were generous and clean. Their was a good choice of cushions. The climate control unit did its work silent enough to not disturb at nights. The breakfast was okay. The choice was quite limited. The orange juice was watery. I did not get the chance to visit the fitness rooms. The personnel was very friendly and helpful.
Thanks for staying with while you were doing work at CHESS. We are glad check in went swiftly and that you liked the room. It is disappointing that you were not very happy with the breakfast. We will have our maintenance dept take at a look at our juice machine.
We hope to see you again when you return to Cornell.
Rooms are a bit rundown, particularly mattresses. Caring, helpful staff and convenient location to Cornell Animal Hospital make up for it. Breakfast offerings looked decent, but kept running out of items.
Thank you for your constructive advice on our hotel. We are actually in the process of upgrading our bedding in the new two months along with with new carpeting. Our apologies for the breakfast. We are quite busy with families in the summer! We hope when you return to Ithaca, you will decide to stay with us again.
We arrived via 2 wheels with our Jack Russell Terrier and stayed July 2-4. It rained one day so the free shuttle service was very convenient for us. Shuttle rides are limited to a certain radius but our request to go a few miles beyond was happily honored because they weren't busy. The hotel is surrounded by Cornell Admin buildings, a strip mall, an apartment complex and a fair amount of open green space. I walked our well behaved JRT many times off leash in the open field behind the hotel. For us, ample green space makes this hotel unique in the area. Everything else was great, typical Best Western - older but renovated well cared for property. Gym was a little dated but good overall, pool was small but nice. Grocery store was only 3 min walk, most of walk is underneath mall awning which was nice during a passing T-Storm.
Thank you, Thank you, Thank you! We LOVE these reviews! It's amazing how quiet our hotel is even though it's only 1/2 mile from the center of Cornell University. I'm glad your terriers had the room to stretch while they were here. We would love to see you again in the future. If you are a Best Western frequent guest, we can add some additional points for your next stay.