I am writing to share a wonderful experience I had with your hotel staff last Saturday, Oct. 26th. We are from Calif. and my youngest son attends and plays football for Cornell. During the game, he was injured and tore his ACL. My mom, who happened to be in Manhattan, NY visiting some friends, hopped in the car and made the 4 hour drive to see my son. I was very stressed and anxious about everything and wanted to book my mom a room at a hotel where I knew some other football parents were staying so that they could be helpful to her.
I called The Best Western University Inn in Ithaca and was greeted by a lovely young lady named Sarah. She was extremely kind and sympathetic to what I was going through and found me a room at the best rate possible for my mom. Furthermore, when my mom checked in another woman at the front desk (sorry, she didn’t catch her name) moved my mom to a room to be close to one of my son’s friend’s family who was also out visiting him from Calif. Within 30 minutes, another person from the front desk called to check on my mom and make sure everything was ok.
My mom had to check out at 6:30 a.m. to return to Manhattan and met another staff member who let her in the kitchen area to get a snack and some coffee before she left, even though breakfast is not served until 7:00 a.m.
Despite a very stressful day, we were very grateful for the kindness and concern shown by your entire staff and would not hesitate recommending your facility to anyone. They reminded me of the goodness of people, even in the midst of my own stressful day. Thank you!
- Official Description (provided by the hotel):
- Conveniently located only 1/2 mile from Cornell University and 12 minutes from Ithaca College, the hotel is located in the East Hill Plaza, location of 5 eateries, 24 hour grocery store and pharmacy. Hotel is approximately 1 mile from downtown Ithaca. ... more less
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- Also Known As:
- Best Western University Hotel Ithaca
- Best Western Ithaca
- Ithaca Best Western