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“Visit to student at Cornell”

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Best Western University Inn
Ranked #12 of 22 Hotels in Ithaca
new jersey, United States
1 review
“Visit to student at Cornell”
Reviewed October 22, 2013

Although listed as a complimentary continental breakfast, it is much more and one of the pluses about BW's. The staff was friendly and courteous. That said, Ithaca is way overpriced and one pays a premium for the proximity to Cornell. The size of the room was fine, although the set-up is a bit strange with multiple separate buildings, requiring one to go outside on the way to breakfast. There is no card key access required to enter the separate buildings. Carpet needed cleaning and the bathroom was in need of some cosmetic repairs. Portions of the parking lot are quite dark, and the address of the hotel is on a street where the driveway entrance was closed off with a chain. Unless one is willing to pay much more for their stay in Ithaca, this may be the best value, although not up to the quality of other Best Westerns where we have stayed.

  • Stayed October 2013, traveled with family
    • Value
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Review collected in partnership with Best Western

Helpful?
Thank Louis A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Best47958, Director of Sales at Best Western University Inn, responded to this review, October 23, 2013
Dear Louis,
Thanks for commenting on your stay with us. We are extremely pleased that you enjoyed our breakfast buffet!!!! I have printed the comments on the housekeeping issues and will be reviewing with our staff, which we do on a daily basis at our standup meeting.
The driveway you approached is a actually a fire lane and has be kept closed. The main entrance is in the East Hill Plaza and each entrance has our name and logo.
Please do keep us in mind when you return to visit Ithaca and Cornell University.
Best,
Jim McMann
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504 reviews from our community

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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
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  • Cleanliness
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Massachusetts
Level 3 Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed October 19, 2013

We'd looked forward to staying in what looked like a particularly nice Best Western in a room with 2 queen beds and a fireplace. This is NOT what we got. When we arrived (finding also to my surprise that my credit card had already been charged for the room reserved on Hotels.com), we were given a rather inferior (read less than pristine with unpleasant things on wall in several places) with 2 beds that I swear were doubles though the desk argued they were queens. No Fireplace of course. We all know that our experiences are shaped positively or negatively by our first encounters at reception. The person who "greeted" us was unhelpful and uninterested in our concerns. She couldn't be bothered also to tell us how to get from the hotel the next morning to Ithaca College. Very disappointing. On the other hand, the person in the breakfast room the next morning was warm and friendly...underscoring the bad experience we'd had the night before. Needless to say, we wont be staying there the next time we're in town.

  • Stayed October 2013, traveled with family
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Helpful?
1 Thank tieliot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Best47958, Director of Sales at Best Western University Inn, responded to this review, October 22, 2013
On behalf of the Best Western University Inn, we regret your disappointing stay with us. The reservation that came to us from Hotels.com did not list the request for a fireplace. The room that we did give was a room with two queen beds. I have spoken personally with the clerk that checked you in and am sorry that you felt the service you deserved was not satisfied. I am glad that Dawn, our breakfast attendent was able to make your stay a bit more comfortable. If you come back to Ithaca, please e-mail me at jmcmann@twintierhospitality.com and I will be happy to request the fireplace room.
Sincerely,
Jim McMann
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Travelers are raving about these Ithaca hotels

Ithaca, United States
1 review
Reviewed October 18, 2013

Outstanding staff, very clean, very good breakfast, very comfortable room and good mattress, very well kept and clean. A very good location near colleges. Ample and convenient parking. i always know this is a trustworthy brand.

  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Best Western

Helpful?
Thank Larry T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Best47958, Director of Sales at Best Western University Inn, responded to this review, October 21, 2013
Dear Larry,
Thanks for your very kind words about your stay with us last weekend. We review the comments from Trip Advisor with our housekeeping department on a daily basis and we definitely will highlight your review. We hope to see you again in the future!
Best,
Jim McMann
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
pittsford, ny
Level 2 Contributor
5 reviews
Reviewed October 14, 2013

The hotel is situated in a quiet area but is within short walking distance of restaurants and a great coffee house. It is well located for anything you're doing in the Ithaca area. A very good value for the cost.

  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank ducapittsford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Best47958, Director of Sales at Best Western University Inn, responded to this review, October 16, 2013
Dear ducapittsford,
What a kind and thoughtful review or our hotel. It is amazing how quiet our hotel is despite being 1/2 mile from Cornell University. I'm glad you enjoyed Collegetown Bagels, as well. Should be returning to Ithaca in future, We hope that you will stay with us again.
Best,
Jim
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Wantagh, New York, United States
1 review
Reviewed October 10, 2013

When I say that, I mean "ol'" and not "old" as we have been staying there once or twice a year since the college searching began in earnest back in '10, and we have seen a steady improvement each time, from the evolution of the breakfast area, to the security of the outer doors away from the front desk - these people really listen and act when things are brought to their attention. One last example: just last month we visited while bringing our IC student back to campus, and when we walked in the room, the unmistakeable aroma of stale cigarettes assaulted our lungs. So I propped the door open using my suitcase, turned on the ever-present ceiling fan, and opened the windows and very quickly the breeze took away the offending odor. At that same moment, one of the staff was walking down the hallway, and although I didn't say anything to him, moments later the room phone rang and it was the front desk asking if everything was okay. As we began to explain, a room change was offered, and although we declined, it made us feel better that we paid a little more. And yes, I do troll the discount websites to se if we can catch this one occasionally.

  • Stayed September 2013, traveled with family
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Helpful?
Thank John C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Best47958, Director of Sales at Best Western University Inn, responded to this review, October 14, 2013
Dear John,
What an encouraging review. Although we are not perfect, our staff is proactive at solving any problems. We have a daily meeting to discuss reviews such as yours to ensure we are taking care of our guest needs. We look forward to seeing you in the future whenever you are visiting Ithaca College. Also, let us know if you are coming to Ithaca College Commencement!
Best,
Jim McMann
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Reading, United States
1 review
Reviewed October 8, 2013

After reading other reviews, I was a little nervous about staying at the BW. However, upon arrival I was pleasantly surprised with what we found. Check in was seamless, room was very clean and employees were extremely friendly. I would recommend this hotel to anyone staying in the Ithaca area. Convenient location.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Best Western

Helpful?
Thank Beth C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Best47958, Director of Sales at Best Western University Inn, responded to this review, October 10, 2013
Hi, Beth,
That was a great review and I plan to put this on our Facebook page. We are glad that you were happy with the accommodations and liked your feedback on the our employees. We hope that you can come back in the future to see the leaves changing!
Best,
Jim
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A TripAdvisor Member
Reviewed October 4, 2013

The good: It's the first stop for the Wine Trolley Tour. Beds are comfortable. Room was mostly clean. Ample parking. The bad: Location is definitely off the beaten path & there's not much around. Accommodations are average, but price is a little high for average accommodations. Some details are missed in cleanings (we had a dirty pillow sham). The unusual: For those traveling in the winter, there are outlets in the parking lot for block heaters. The place itself is just off part of the Cornell campus, so it could prove very convenient depending on the purpose of your visit. Staff seems oddly uninformed about the region's attractions and there is minimal information in the lobby. Area note: The Farmer's Market on Saturdays and Sundays April through November (I think) is not to be missed. Downtown has lovely shops with locally made products.

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Best47958, Director of Sales at Best Western University Inn, responded to this review, October 7, 2013
I read your review of our hotel during your recent wine tour. Although we are in the East Hill Plaza, we do have a complimentary shuttle that will take you to the Ithaca Commons in the evening for dining and nightlife. Agava Restaurant, at the end of the plaza, offers great food and live music on the weekends.
The Ithaca Farmers Market rents a space in the East Hill on Wednesdays through the fall and has over 20 vendors offering fresh farm products and other Ithaca offerings.
At the hotel, on the lower lever is a very large brochure section with information about Tompkins County and surrounding areas. We also have a dining guide located at the front desk, along with fliers from restaurants that deliver to the Best Western.
I hope that you will stay with us again if you are going on future wine tours. I would be pleased to take your reservation myself and assist with your travel itinerary. Please don't hesitate to contact me at jmcmann@twintierhospitality.com
Kind regards,
Jim McMann
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western University Inn

Property: Best Western University Inn
Address: 1020 Ellis Hollow Rd, East Hill Plaza, Ithaca, NY 14850-2808
Phone Number:
Location: United States > New York > Finger Lakes > Ithaca
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Business Hotel in Ithaca
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Best Western University Inn 2.5*
Number of rooms: 101
Official Description (provided by the hotel):
Conveniently located only 1/2 mile from Cornell University and 12 minutes from Ithaca College, the hotel is located in the East Hill Plaza, location of 5 eateries, 24 hour grocery store and pharmacy. Hotel is approximately 1 mile from downtown Ithaca. ... more   less 
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Also Known As:
Best Western University Hotel Ithaca
Best Western Ithaca
Ithaca Best Western

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