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“Recent Stay” 5 of 5 bubbles
Review of BEST WESTERN University Inn

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BEST WESTERN University Inn
Ranked #11 of 22 Hotels in Ithaca
Ithaca, United States
1 review
“Recent Stay”
5 of 5 bubbles Reviewed October 18, 2013

Outstanding staff, very clean, very good breakfast, very comfortable room and good mattress, very well kept and clean. A very good location near colleges. Ample and convenient parking. i always know this is a trustworthy brand.

  • Stayed October 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Larry T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review, October 21, 2013
Dear Larry,
Thanks for your very kind words about your stay with us last weekend. We review the comments from Trip Advisor with our housekeeping department on a daily basis and we definitely will highlight your review. We hope to see you again in the future!
Best,
Jim McMann
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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466 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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pittsford, ny
Level Contributor
4 reviews
4 of 5 bubbles Reviewed October 14, 2013

The hotel is situated in a quiet area but is within short walking distance of restaurants and a great coffee house. It is well located for anything you're doing in the Ithaca area. A very good value for the cost.

  • Stayed October 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank ducapittsford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review, October 16, 2013
Dear ducapittsford,
What a kind and thoughtful review or our hotel. It is amazing how quiet our hotel is despite being 1/2 mile from Cornell University. I'm glad you enjoyed Collegetown Bagels, as well. Should be returning to Ithaca in future, We hope that you will stay with us again.
Best,
Jim
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wantagh, New York, United States
1 review
4 of 5 bubbles Reviewed October 10, 2013

When I say that, I mean "ol'" and not "old" as we have been staying there once or twice a year since the college searching began in earnest back in '10, and we have seen a steady improvement each time, from the evolution of the breakfast area, to the security of the outer doors away from the front desk - these people really listen and act when things are brought to their attention. One last example: just last month we visited while bringing our IC student back to campus, and when we walked in the room, the unmistakeable aroma of stale cigarettes assaulted our lungs. So I propped the door open using my suitcase, turned on the ever-present ceiling fan, and opened the windows and very quickly the breeze took away the offending odor. At that same moment, one of the staff was walking down the hallway, and although I didn't say anything to him, moments later the room phone rang and it was the front desk asking if everything was okay. As we began to explain, a room change was offered, and although we declined, it made us feel better that we paid a little more. And yes, I do troll the discount websites to se if we can catch this one occasionally.

  • Stayed September 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank John C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review, October 14, 2013
Dear John,
What an encouraging review. Although we are not perfect, our staff is proactive at solving any problems. We have a daily meeting to discuss reviews such as yours to ensure we are taking care of our guest needs. We look forward to seeing you in the future whenever you are visiting Ithaca College. Also, let us know if you are coming to Ithaca College Commencement!
Best,
Jim McMann
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Reading, United States
1 review
5 of 5 bubbles Reviewed October 8, 2013

After reading other reviews, I was a little nervous about staying at the BW. However, upon arrival I was pleasantly surprised with what we found. Check in was seamless, room was very clean and employees were extremely friendly. I would recommend this hotel to anyone staying in the Ithaca area. Convenient location.

  • Stayed October 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Beth C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review, October 10, 2013
Hi, Beth,
That was a great review and I plan to put this on our Facebook page. We are glad that you were happy with the accommodations and liked your feedback on the our employees. We hope that you can come back in the future to see the leaves changing!
Best,
Jim
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
3 of 5 bubbles Reviewed October 4, 2013

The good: It's the first stop for the Wine Trolley Tour. Beds are comfortable. Room was mostly clean. Ample parking. The bad: Location is definitely off the beaten path & there's not much around. Accommodations are average, but price is a little high for average accommodations. Some details are missed in cleanings (we had a dirty pillow sham). The unusual: For those traveling in the winter, there are outlets in the parking lot for block heaters. The place itself is just off part of the Cornell campus, so it could prove very convenient depending on the purpose of your visit. Staff seems oddly uninformed about the region's attractions and there is minimal information in the lobby. Area note: The Farmer's Market on Saturdays and Sundays April through November (I think) is not to be missed. Downtown has lovely shops with locally made products.

  • Stayed September 2013, traveled with friends
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review, October 7, 2013
I read your review of our hotel during your recent wine tour. Although we are in the East Hill Plaza, we do have a complimentary shuttle that will take you to the Ithaca Commons in the evening for dining and nightlife. Agava Restaurant, at the end of the plaza, offers great food and live music on the weekends.
The Ithaca Farmers Market rents a space in the East Hill on Wednesdays through the fall and has over 20 vendors offering fresh farm products and other Ithaca offerings.
At the hotel, on the lower lever is a very large brochure section with information about Tompkins County and surrounding areas. We also have a dining guide located at the front desk, along with fliers from restaurants that deliver to the Best Western.
I hope that you will stay with us again if you are going on future wine tours. I would be pleased to take your reservation myself and assist with your travel itinerary. Please don't hesitate to contact me at jmcmann@twintierhospitality.com
Kind regards,
Jim McMann
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
High Falls, NY, United States
1 review
2 of 5 bubbles Reviewed October 3, 2013

More like staying in a tacky low-end motel. Poor mattress, noisy heating and cooling unit, shabby towels and plastic cups. A long meaningless Wifi access code that must be entered every time you return to your computer -- why? Bad location for downtown Ithaca, good for Cornell University I suppose but that not made clear beforehand by Best Western.

  • Stayed September 2013, traveled on business
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Thomas N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review, October 7, 2013
Dear Thomas,
I am really disappointed about your recent stay at our hotel. I have printed your comment about the heating and cooling unit for our maintenance dept. Many of our rooms have new Serta pillowtop beds. We regularly order new towels for the whole hotel.

We contacted our wireless internet provider and they are working to increase our bandwidth. Our shuttle service will take our guests to the Ithaca Commons in the evening for shopping and dining. If you decide to come back to us, I would be happy to take your reservation myself. Please don't hesitate to contact me if you have further feedback at jmcmann@twintierhospitality.com.
Sincerely,
Jim McMann
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Ithaca hotels

Niskayuna, New York
Level Contributor
3 reviews
3 hotel reviews
4 of 5 bubbles Reviewed September 30, 2013

Very clean rooms and grounds. Excellent breakfast, buffet, waffles and fresh fruit. Convenient to both colleges and downtown. Close to a shopping plaza with good restaurants close by. Parking was very convenient to all the entrances. This Best Western supplied a shuttle van to both colleges as well as to some local houses of worship. Wifi is free. The price was competitive with the hotels in the area. I believe going through Hotwire helped. Ithaca on weekends can be very expensive due to the demand by parents coming to visit.

  • Stayed September 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Leobg3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Best47958, Director of Sales at BEST WESTERN University Inn, responded to this review, October 1, 2013
Dear Leobg3,
We certainly appreciate your kind comments about the breakfast and shuttle service! I hope you had a chance to experience Agava at the end of our plaza.

On some special event weekends, like Homecoming and football games, rates and rooms may be at a premium. If I can help with an affordable price when you return to Ithaca, I would be happy to make your reservation personally. Please call me at 1-607-272-6100.
Kind regards,
Jim McMann
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN University Inn

Property: BEST WESTERN University Inn
Address: 1020 Ellis Hollow Rd, East Hill Plaza, Ithaca, NY 14850-2808
Phone Number:
Location: United States > New York > Finger Lakes > Ithaca
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Business Hotel in Ithaca
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN University Inn 2.5*
Number of rooms: 101
Official Description (provided by the hotel):
Conveniently located only 1/2 mile from Cornell University and 12 minutes from Ithaca College, the hotel is located in the East Hill Plaza, location of 5 eateries, 24 hour grocery store and pharmacy. Hotel is approximately 1 mile from downtown Ithaca. ... more   less 
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Also Known As:
Best Western University Hotel Ithaca
Best Western Ithaca
Ithaca Best Western

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