Beware, this hotel has bedbugs.
Stayed one night, the room was truly filthy. See photos. Front desk attendant declared my photos "really gross." Yes, my room was *really gross*. After I went home I looked up the bug I had photographed and realize it is, in fact, a bedbug. Stains on the comforter that looked like blood stains are consistent with bedbug fecal spots (see photo).
If bedbugs are not enough to send you running screaming for the hills... the carpet was truly unclean. Old food between nightstand and bed. Hairpin and debris between bed and wall. Definitely not vacuumed in a long time, especially the "hard to reach" places like between the bed and wall. Lots of hair in bathroom in corners, and curly hairs on toilet seat (ick.) Toilet seat was crusty gross. Bathroom coffee maker with dried on coffee, clearly not cleaned at all, really icky. Wrote my name in the dust on the lampstand. Clock didn't work. Wi-fi connection wouldn't work at all. Common areas seriously in need of a vacuuming and smelled strongly of cigarette smoke. They don't use fitted sheets, so sheets loose on bed. Bedding had waterstain and other dark stain and pooling on the floor in a mess when I arrived. Breakfast was bare-bones on paper plates and plastic silverware but actually okay, as expected, but not enough seating so I had to eat with a tray on my lap in the lobby. Rat poison station in the flower beds, so at least they are on top of that problem?
Now I am just trying to throw out and disinfect what I can and praying I don't get a bedbug infestation in my house. (management very difficult to reach, has refunded my entire bill at this point but I have yet to hear an apology nor speak to the general manager.)
Best Western invited me to post a review of their hotel here, so here is my conclusion: Easily wins Gold Medal for worst hotel experience of my life.
- Official Description (provided by the hotel):
- Conveniently located only 1/2 mile from Cornell University and 12 minutes from Ithaca College, the hotel is located in the East Hill Plaza, location of 5 eateries, 24 hour grocery store and pharmacy. Hotel is approximately 1 mile from downtown Ithaca. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Travelocity, Best Western, Priceline, Expedia, Hotels.com, Cancelon, Hotwire, getaroom.com and HotelQuickly so you can book your Best Western University Inn reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Best Western University Hotel Ithaca
- Best Western Ithaca
- Ithaca Best Western